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AnswerLive Care vs. Windows Security Center?

  • Tuesday, August 19, 2008 9:17 PMelectprogeny Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
    I purchased the Windows Live OneCare and it says it has antivirus protection - but my Window Security Center keeps warning me that I have no anti-virus program installed.  So my question is how do I convince my Windows Security Center that I do have an anti-virus program - and how do I point it to the correct place to see if it is up to date and all that?

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  • Tuesday, August 19, 2008 10:08 PMGreginMich Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     Answer

    If OneCare’s status is “green”, indicating that all of its services are started, and the Security Center reports that one of these services is missing, then there is a problem in the WMI repository. You should first remove any previous security software and run any available clean-up tool. Then follow the instructions for one of the methods in this post: http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2469173&SiteID=2

     

    Because these methods delete the repository to force a rebuild, you should also be aware that the technical literature recommends that you back up the repository before deleting it. You can do this easily by setting a System Restore point. OneCare should update automatically.

     

    GreginMich

     

  • Wednesday, August 20, 2008 1:59 AMDave__M Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     Answer

    Vista has a command set that only works on the Vista OS. It's cited in the link provided, which is this:

    http://support.microsoft.com/kb/944175/en-us

     

    winmgmt /verifyrepository
     -if the repository is identified as being inconsistant, go to the next command, otherwise it's not broken.
    winmgmt /salvagerepository
     -this may need to be entered several times in order to be successful.

All Replies

  • Tuesday, August 19, 2008 10:08 PMGreginMich Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     Answer

    If OneCare’s status is “green”, indicating that all of its services are started, and the Security Center reports that one of these services is missing, then there is a problem in the WMI repository. You should first remove any previous security software and run any available clean-up tool. Then follow the instructions for one of the methods in this post: http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2469173&SiteID=2

     

    Because these methods delete the repository to force a rebuild, you should also be aware that the technical literature recommends that you back up the repository before deleting it. You can do this easily by setting a System Restore point. OneCare should update automatically.

     

    GreginMich

     

  • Wednesday, August 20, 2008 1:35 AMelectprogeny Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
    That post cites XP - is the advice/instruction the same for Vista?
  • Wednesday, August 20, 2008 1:59 AMDave__M Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     Answer

    Vista has a command set that only works on the Vista OS. It's cited in the link provided, which is this:

    http://support.microsoft.com/kb/944175/en-us

     

    winmgmt /verifyrepository
     -if the repository is identified as being inconsistant, go to the next command, otherwise it's not broken.
    winmgmt /salvagerepository
     -this may need to be entered several times in order to be successful.
  • Wednesday, August 20, 2008 3:05 AMelectprogeny Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
    Great thanks!  That did the trick.
  • Wednesday, August 20, 2008 3:11 AMGreginMich Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     

    Steve’s methods will also work in Vista. For instance, the following instructions were given by Tech Support for a Vista system in this related thread: http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2943165&SiteID=2

     

    Steps: Rename the repository folder

    ========================

    1. Click Start button, type "cmd" (without quotations) and right-click the icon and select “Run as administrator”.

    2. Please run the following command in the opened “Administrator: Command Prompt” window.

     

    net stop winmgmt

    cd /d %windir%\system32\wbem

    ren repository repository.old

    net start winmgmt

     

    Please restart the computer and then check the issue.

     

    GreginMich

     

     

  • Thursday, October 23, 2008 12:05 AMRay Casal Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     

    I have the same situation as posted by electprogeny on Aug 19,2008 so is there a solution to this problem ?

  • Thursday, October 23, 2008 3:28 PMStephen BootsMVP, ModeratorUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
     Ray Casal wrote:

    I have the same situation as posted by electprogeny on Aug 19,2008 so is there a solution to this problem ?

    Yes, it is provided in several messages in reply to the original. I'll repeat it for you here:

    Windows Security Center fix - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2469173&SiteID=2

     

    -steve