Clarissa 1

Monday, November 09, 2009 1:13 PM

0



Please complete the information below so we can process your request.

=== Shipping Information ===

* Full Name:

* Mailing Address (No P.O. Boxes):

* Apartment/Building/Mailstop:

* City:

* State:

* Zip/Postal Code:

* Phone Number (including area code):

* Email address :

=== Product Information ===

* Model Number (ex: ze4250, n5441 etc):

* Product Number (ex: C1234A):

* Serial Number (ex: US12345678):

Please get back to us with the requested information; I will be glad to assist you further in shipping you the new …………..

Awaiting your response.

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After Full system Recovery F11 + Vista

After reinstalling OS, you need to perform the below steps to make the notebook ready for use.

Complete the initial setup screens

Setting up a firewall

Setup Windows Firewall

Setup Norton Internet Security 2007

Connecting to the Internet

Download updates for Windows

Update security software

Update software and drivers from HP

Connect devices and installing extra software

Please refer the below Web site to get more information:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c01058431&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN#N288

NOTE: Clicking the link may give an error indicating it is invalid.

       Please copy and paste the entire link in a new browser window and press enter.

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US ASP

I suggest you take the unit to a local Authorized Service Provider for detailed evaluation. Our technicians at the service center are well equipped to perform such tests and will be in a position to assist you appropriately. For your convenience, I am providing you the URL to locate your nearest HP Authorized Service center.

http://h20465.www2.hp.com/GPL/search.aspx?language_code=en&country_code=us&SearchType=SSP



1. This will take you to the USA local HP authorized service provider page.

2. In the category menu select the appropriate HP product.

3. After selecting the appropriate category you will get a list of HP products in the Family box. Select the family in which your product is located.

4. After Selecting the family of the product you will get a list of products under the product list.

5. Select your product as 10 digit from the list under the product section and click Next.

6. Follow the instructions on the service options page.

If no stores are located, repeat the search using another zip code within your local area.

You can alternatively refer the links given below to locate the authorized service provider.

Radio Shack :

----- -----

You can locate the nearest Radio Shack repair store by visiting the following URL:

http://www.radioshack.com/Locator/Locator.asp

Best Buy:

---- ---

You can locate the nearest Best Buy repair store by visiting the following URL:

http://www.bestbuy.com/StoreLocator/index.asp

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Back up HDD case

If you have any important data, you can backup the data from hard disk using USB Harddrive enclosure. This 2.5" HardDrive case connects to any USB port. You can use this hard drive case and backup data on any other laptop or desktop either at home or at office or any other friends place without opening the system.

You have to just remove the hard drive from the laptop and put that hard drive in this USB hard drive case and then connect it to USB port. You can find the USB hard drive connecter at the following Web sites:

http://www.cooldrives.com/usb-2-mini-aluminum-enclosure-with-one-touch-backup.html

http://www.coolerexpress.com/me930.html

http://www.directron.com/kh200ubk.html

http://shop.store.yahoo.com/insidecomputer/usb20235hadr.html

http://www.usbgear.com/computer_cable_details.cfm?sku=USBG-U2IDES1&cats=171&catid=171

http://www.satagear.com/usbadapter-sale.cfm

http://www.satacables.com/html/sata_adapters.html

NOTE: The URL above will take you to a non HP Web site.

       HP does not control and is not responsible for information outside of the HP Web site.

**************

However, in mail-in repair service the notebook will be restored to factory settings and all the password and data in the notebook will be wiped. Moreover, we do not have any options to save the data stored on the hard drive. Therefore, I recommend you to take the backup of the data stored on the hard drive before sending to HP for repair.

For your convenience I provide you some instructions to take the backup of the data from the notebook:

For connecting the laptop hard drive to the desktop computer or notebook, you will need to obtain a small convertor cable. Many such cable are available from the following web sites: Please remove the hard drive from the laptop and connect the Hard drive to any other working computer USB port using USB 2.0 SATA Adapter Cable. You can find few USB to SATA cable at the following third party Web sites:

http://www.cooldrives.com/usb-2-mini-aluminum-enclosure-with-one-touch-backup.html

http://www.coolerexpress.com/me930.html

http://www.directron.com/kh200ubk.html

http://shop.store.yahoo.com/insidecomputer/usb20235hadr.html

http://www.usbgear.com/computer_cable_details.cfm?sku=USBG-U2IDES1&cats=171&catid=171

http://www.satagear.com/usbadapter-sale.cfm

http://www.satacables.com/html/sata_adapters.html

NOTE: The URL above will take you to a non HP Web site.

                HP does not control and is not responsible for information outside of the HP Web site.

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Battery and volume icon missing + Vista-

To get back the volume and battery icons on the notification area, please perform the steps provided steps:

1. Please right click on the System Tray to surface the context menu.

2. Choose "Properties" off of the context menu--this will bring up the "Taskbar and Start Menu Properties" dialog box.

3. Select the "Notification Area" tab. At the bottom of the tab, is the "Systems Icons" area.

There is a check box for "Power".

4. Please "check" the checkbox and click the Apply or OK button. The Battery Meter should show up in the tray.

For additional information on bringing back the battery icon and volume icon in the notification area, I am referring you to a weblink where the information is explained with graphics and hyperlinks. I am sure this will be helpful to you.

The link is:

http://www.mydigitallife.info/2007/12/15/volume-battery-power-or-network-icon-disappear-or-missing-from-vista-taskbar-notification-area-system-tray/

NOTE: The URL above will take you to a non HP Web site.

       HP does not control and is not responsible for information outside of the HP Web site.

NOTE: Clicking the link may give an error indicating it is invalid.

       Copy and paste the entire link in a new browser window and press enter.

Please be informed that the operating system preinstalled on the HP notebooks is not having this feature.

Barb, as the operating system preinstalled on your Notebook is Windows Vista, you can download and install a Gadget on the sidebar, which displays the state of your laptop battery, and the remaining battery time if running on battery and refreshes it after every 20secs.

For more information on it and downloading it, I would request you to visit the link provided below:

http://www.softpedia.com/downloadTag/battery

NOTE: The URL above will take you to a non HP Web site.

       HP does not control and is not responsible for information outside of the HP Web site.

NOTE: Clicking the link may give an error indicating it is invalid.

       Copy and paste the entire link in a new browser window and press enter.

I hope this information helps you. Please reply if I can help you further.

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== Calibrating the notebook battery + Vista

Calibrating the battery means recharging the battery to its maximum capacity and resetting the battery gauge to display the level of charge accurately. This calibration process charges, completely discharges, and then recharges the battery.

The Windows system tray battery meter may not correctly display the battery charge level when a notebook is new or has not been used for a long period of time. If the battery gauge becomes inaccurate, use one of the methods below to calibrate the battery gauge reading

To calibrate the battery, please follow the steps provided in the weblink below:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c00817650&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN

NOTE: Clicking the link may give an error indicating it is invalid.

       Please copy and paste the entire link in a new browser window and press enter.

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== Calibrating the notebook battery + XP

Calibrating the battery means recharging the battery to its maximum capacity and resetting the battery gauge to display the level of charge accurately. This calibration process charges, completely discharges, and then recharges the battery.

To calibrate the battery, please follow the steps provided in the weblink below:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00035862

NOTE: Clicking the link may give an error indicating it is invalid.

       Please copy and paste the entire link in a new browser window and press enter.

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Battery does not hold charge + Vista

At this point of time, I would like to inform you that, the actual battery life will vary with usage. It is not uncommon for a battery to last less than an hour or up to over two hours. Your usage of the computer will determine battery life. Also note that many things will shorten battery life:

Alecia, I would like to inform that the display, processor and hard drive use most of the battery power. Especially Optical drives consume more power. When the computer uses information stored in the memory, the process is electrical and uses less power. When the computer accesses storage devices, which are mechanical, it uses more battery power. This includes virtual memory usage where the computer builds a memory swap file on the hard drive and transfers pages of memory between the hard drive and physical memory. Running memory intensive programs or many programs at once will cause this. The CD will drain more power because of the nature of the physical device, as will use of audio (phone and wav, midi or cd sound). The speakers themselves use power as well as the software producing sound.

The information below shows you how to increase the length of time you are able to operate under battery power. To maximize the battery operating time, perform one or more of the following actions:

* Press Fn + F7 to reduce the display brightness and to select a shortwait for your screen saver.

* Select a screen saver that does not generate a lot of graphics.

* Reduce audio volume or use headphones.

* Exit modem programs when you are not using them.

* Remove PC Cards when you are not using them.

* Remove CDs or DVDs when you are not using them.

* Use Sleep or Hibernation mode to turn off your notebook when you are not using it.

Finally, I recommend you run DVDs on AC power supply for better quality rather than on battery. I would also like to inform you that, as Windows Vista works on graphics, the battery consumption will be more.

However, I recommend you to Perform Battery health check by following the steps mentioned below:

1. Connect the AC adapter to your notebook PC.

2. Launch the Total Care Advisor by double-clicking on the icon on the desktop.

Alternately, click Start, type total care in the search field, and click on HP Total Care Advisor when it appears in the program list.

3. On the Total Care Advisor window, click the Battery icon. The HP Battery Check displays the status of the notebook PC battery.

If the results seems to be positive, I recommend you to update BIOS by visiting the URL given below:

ftp://ftp.hp.com/pub/softpaq/sp42001-42500/sp42331.exe

NOTE: Clicking the link may give an error indicating it is invalid.

       Please copy and paste the entire link in a new browser window and press enter.

Installation Instructions

1. Download the SoftPaq .EXE file to a directory on your hard drive.

2. Execute the downloaded file and follow the on-screen instructions.

3. Reboot the notebook after the installation is complete.

Additionally, I recommend you to reinstall power management by following the steps mentioned in the URL given below: http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c00825528&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN

NOTE: Clicking the link may give an error indicating it is invalid.

       Please copy and paste the entire link in a new browser window and press enter.

In case, if the issue still persists or the status of the battery seems to be negative we would be happy to process the request for a replacement part. However, the Battery drive is a collateral part.