Outlook.com - account recovery! RRS feed

  • Question

  • Hello folks.

    I have special example. I think, one of my outlook.com accounts was abused. (phishing, keylogger on one of computer, or something else ...).  So, I want now this account back or permanently delete them. But no one of procedure don't recovery my password.

    This procedure on web page https://account.live.com/password/reset does not work for me because:

    a.) password was changed

    b.) someone locked my account with MFA

    c.) I don’t have recovery code for this account.


    a.) mail account work fine with my mail client Windows Mail ( I think, this work because device is still registered for this account)

    b.) in procedure I have trying reset password, I receive SMS with security code - but this is not enough because in next step  requires recovery code is 25 characters long and looks like this: XXXXX-XXXXX-XXXXX-XXXXX-XXXXX.

    So, Microsoft has my telephone number - why I can't recover my mail account?

    Please share your experiences and advices, because I want this mail account back. Or give me someone  on the other side from Microsoft, that  permanently delete and block this account.

    Best regards


    Ninja 4 IT

    • Edited by Ninja 4 IT Friday, November 27, 2020 8:56 AM
    Friday, November 27, 2020 7:53 AM