Fix It Center problems - Failed to get Troubleshooter catalog. Error MatsGetSapCatalog failed.


  • Then I get a blank screen.  This is a home desktop running XP home SP3.



    8. července 2011 0:14

Všechny reakce

  • Dear Customer,

          Thank you for your interest in Fix it Center(Beta). To futher find the root cause, I need some your information. Could you please tell me some information as following? 
       1. When are you encounter this error that you install or update? 

       2. If you reboot your machine this issue still remain?

       3. Could you please provide me some Fix it Center runing event logs? Please go to
          Control Panel->Administrative Tools->Event Viewer->Applications and Services Logs->Fix it Center/MATS Error or Warning logs.
            If you can't find it you can try
          Control Panel->Administrative Tools->Event Viewer->Windows Logs->Applications-> Fix it Center/MATS Error /Warning logs.

    Looking forward to your reply.

    Please Mark as Answered If this is helpful Or Un-Mark as Answered if it is not helpful.

    Best Regards,

    • Navržen jako odpověď rmoore123 17. ledna 2012 1:22
    • Zrušeno navržení jako odpověď rmoore123 17. ledna 2012 1:25
    11. července 2011 3:13
  •                                                                                                                                                                                                             Monday January 16, 2012        I am running Vista Home Premium 64-bit SP2 Internet Explorer 9. I am using Facebook-CrowdStar-It Girl. It is freezing up on me after 2-3 Clicks so that I have to refresh the page to get it to move. I downloaded Fix-it Center to run some scans on my computer. Before I 'Finished' the download, I got this Pop-Up   Error Failed to get troubleshooter catalog. Error MatsGETSapCatalog failed. If you need more info, please let me know.
    Rhonda Moore
    17. ledna 2012 1:45