I have absolutely no clue what you are referring to, so I'll have to assume that you are referring to the renewal of OneCare.
You posted to the Windows Live OneCare forum. Windows Live OneCare is at end of life and cannot be renewed.
See this post
for End of Life information for Windows Live OneCare - http://social.microsoft.com/Forums/en-US/onecaregeneral/thread/81996436-edad-41ba-bdfc-02fc094e2ca9
http://social.microsoft.com/Forums/en-US/onecaregeneral/thread/732e6371-2e71-479a-8cd6-b189941ed4fb, use the cleanup
and then download and install the free Microsoft Security essentials for malware protection -
If you used OneCare for backups, you'll still be able to restore from old backups if you use the OneCare Restore tool -
but you'll need to seek an alternative backup solution.