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Verified Online - Offline Non-Genuine... Sort of RRS feed

  • Question

  • Issue Partially Resolved - Please Read Below to "UPDATE"

    I recently had an issue with a spontaneous reactivation notification that, after speaking with and giving the string of ID numbers to a MS Support Rep., successfully reactivated windows. Well, when I reboot, I am still getting the counterfeit pop-ups. The Microsoft Genuine Advantage Diagnostic Tool reports I am "Genuine" as well as an online check. However, the bottom right corner also has:

    "Windows Vista (TM)
    Build 6000
    This copy of Windows is not genuine"

    So that is two warnings that are false and, quite frankly, agitating me a tad.

    I did a quick review of some forum posts, but rather than tweak with something that might be meant for a different case, I would rather have a straight reply as to how to correct this issue.

    EDIT: Just a quick note. I was trying to apply a hotfix earlier while I waited for a response on this. I get the following error (yet upon re-activation it says I am genuine, but when I reload I get the same error, which ends up with me unable to download the update.)

    "Unknown error encountered during Windows validation. The validation service is unable to determine whether your copy of Windows is genuine. Please validate again. If additional attempts result in validation errors you may want to try again later."

    Possibly related?

    UPDATE: After a couple of reboots, the pop ups and "... is not genuine" message are gone. However, I still cannot download any hotfixes online due to the error listed above. It will say I need to "...validate again," which I do, and then ger "

    Thank you for validating your copy of Microsoft Windows.

    Thank you for using the Windows Genuine Advantage program. You may now access resources for genuine Windows users."



    The moment I go back to the hotfix, it sends me back and I get the same error.

    -----------------------------------------
    Diagnostic Report (1.7.0066.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-2TVDP-T6999-TTRYP
    Windows Product Key Hash: bs7wfDgLQWhKLcyymOtmU9ySdQY=
    Windows Product ID: 89580-006-2028466-71068
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6000.2.00010100.0.0.001
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {EB41692F-6588-4CAC-85AF-ECE44C8757A2}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.071009-1548
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2989-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: F:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{EB41692F-6588-4CAC-85AF-ECE44C8757A2}</UGUID><Version>1.7.0066.0</Version><OS>6.0.6000.2.00010100.0.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-TTRYP</PKey><PID>89580-006-2028466-71068</PID><PIDType>5</PIDType><SID>S-1-5-21-3812204767-1962200883-2094107734</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>ASUS P5N32-E SLI ACPI BIOS Revision 0902</Version><SMBIOSVersion major="2" minor="4"/><Date>20070215000000.000000+000</Date></BIOS><HWID>C2333507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Wednesday, December 12, 2007 11:13 PM

Answers

  • Hi Kinyin,

     

      There was network issues, here earlier so that may have been the cause.

     

      What I would like you to try is to going to http://microsoft.com/genuine/diag and click the Start Diagnostic button. If it finds any issues, follow the provided information. Once any isues are resolved, go to http://microsoft.com/genuine and click the Validate Windows button.

     

      After you are done with that, try downloading the hotfix again.

     

    Thank you,

    Darin Smith

    WGA Forum Manager 

    Thursday, December 13, 2007 12:09 AM

All replies

  • Hello Kinyin,

     

      When transitioning from a Non-Genuine state to a Genuine state, it can take up to 2 reboots for the white text to be removed.  Please try rebooting twice and tell me if that resolves your issue.

     

    Thank you,

    Darin Smith

    WGA Forum Manager

    Wednesday, December 12, 2007 11:38 PM
  • I made an update to my question just moments before your reply.
    It's listed under UPDATE and EDIT in bold.

    Basically the genuine issue went away except for when trying to download hotfixes.
    Wednesday, December 12, 2007 11:48 PM
  • Hi Kinyin,

     

      There was network issues, here earlier so that may have been the cause.

     

      What I would like you to try is to going to http://microsoft.com/genuine/diag and click the Start Diagnostic button. If it finds any issues, follow the provided information. Once any isues are resolved, go to http://microsoft.com/genuine and click the Validate Windows button.

     

      After you are done with that, try downloading the hotfix again.

     

    Thank you,

    Darin Smith

    WGA Forum Manager 

    Thursday, December 13, 2007 12:09 AM