Asked by:
Not able to connect to Shared View

Question
-
Hi
I am using Shared View version 8.0.3730.0 on windows XP SP2 system and when i tried to login with my windows live id, it gives me thw following error:
Unable to verify your email address and password because of a problem with your settings. When i treid to check the log files it has the following information:
placeware.apps.express.RemoteClipboard
[MC] 04:36:51:624 GMT [THREAD 12772]Protocol registration: placeware.apps.express.Telepointer
[MC] 04:36:51:624 GMT [THREAD 12772]Protocol registration: placeware.apps.express.ExpressChat
[MC] 04:36:51:704 GMT [THREAD 12772]
[MC] 04:36:51:704 GMT [THREAD 12772]Http user-agent: Mozilla/4.0 (compatible ; MSIE 6.0.2900.2180 ; Microsoft Windows XP Professional Service Pack 2 ; Placeware RPC 1.0)
[MC] 04:36:51:704 GMT [THREAD 12772]No localized resource file found. (Path: C:\Program Files\Microsoft SharedView\SharedViewRes_*.dll)
[MC] 04:36:51:704 GMT [THREAD 12772]Trying to load default (English)...
[MC] 04:36:51:765 GMT [THREAD 12772]Running client Version: Version %1
[MC] 04:36:51:815 GMT [THREAD 12772]GetConsoleMode error: 6
[MC] 04:36:51:815 GMT [THREAD 12772]SQM Upload: Failed to upload sqm files because provided URL is empty or invalid!
Please suggest how this problem can be corrected.Thanks
Friday, March 28, 2008 5:01 AM
All replies
-
Can you post more of the log, showing what happened before and after?Friday, March 28, 2008 10:16 PM
-
David,
Thanks for the reply. The problem is with my office PC and i will post the entire log on Monday. I tried installing the Shared View at my home PC which worked fine. So i am assuming there is some firewall problem which is causing the problem.
One noticable difference is at my home PC i have Win2K3 Server with SP2 and office PC is WinXP SP2, other than that i dont see any more differences.
Thanks,
Bhavnesh
Saturday, March 29, 2008 10:22 AM -
David,
Please find attached the entire log below, let me know if you need more information:
-----------------------------------------------------------------------------------------------------------------------------------
[MC] 05:34:43:797 GMT [THREAD 14704]
Log file started: 2008/03/28 05:34:43:797 GMT
[MC] 05:34:43:797 GMT [THREAD 14704]Resetting ServerInfo Probe.
[MC] 05:34:43:797 GMT [THREAD 14704]Protocol registration: placeware.parts.Array
[MC] 05:34:43:797 GMT [THREAD 14704]Protocol registration: placeware.parts.Button
[MC] 05:34:43:797 GMT [THREAD 14704]Protocol registration: placeware.parts.Int
[MC] 05:34:43:797 GMT [THREAD 14704]Protocol registration: placeware.parts.IntDictionaryMap
[MC] 05:34:43:797 GMT [THREAD 14704]Protocol registration: placeware.parts.List
[MC] 05:34:43:797 GMT [THREAD 14704]Protocol registration: placeware.parts.RichString
[MC] 05:34:43:797 GMT [THREAD 14704]Protocol registration: placeware.parts.String
[MC] 05:34:43:797 GMT [THREAD 14704]Protocol registration: placeware.parts.Tuple
[MC] 05:34:43:797 GMT [THREAD 14704]Protocol registration: placeware.apps.applicationsharingparts.ApplicationSharingCore
[MC] 05:34:43:797 GMT [THREAD 14704]Protocol registration: placeware.apps.blobparts.BlobManager
[MC] 05:34:43:797 GMT [THREAD 14704]Protocol registration: com.netopia.pware.io.IRCStream
[MC] 05:34:43:797 GMT [THREAD 14704]Protocol registration: placeware.pod.ConnMgr
[MC] 05:34:43:797 GMT [THREAD 14704]Protocol registration: placeware.apps.express.Express
[MC] 05:34:43:797 GMT [THREAD 14704]Protocol registration: placeware.apps.express.ExpressFrontDoor
[MC] 05:34:43:797 GMT [THREAD 14704]Protocol registration: placeware.apps.express.ExpressOccupant
[MC] 05:34:43:797 GMT [THREAD 14704]Protocol registration: placeware.apps.express.RemoteClipboard
[MC] 05:34:43:797 GMT [THREAD 14704]Protocol registration: placeware.apps.express.Telepointer
[MC] 05:34:43:797 GMT [THREAD 14704]Protocol registration: placeware.apps.express.ExpressChat
[MC] 05:34:43:907 GMT [THREAD 14704]
[MC] 05:34:43:907 GMT [THREAD 14704]Http user-agent: Mozilla/4.0 (compatible ; MSIE 6.0.2900.2180 ; Microsoft Windows XP Professional Service Pack 2 ; Placeware RPC 1.0)
[MC] 05:34:43:907 GMT [THREAD 14704]No localized resource file found. (Path: C:\Program Files\Microsoft SharedView\SharedViewRes_*.dll)
[MC] 05:34:43:907 GMT [THREAD 14704]Trying to load default (English)...
[MC] 05:34:43:977 GMT [THREAD 14704]Running client Version: Version %1
[MC] 05:34:43:977 GMT [THREAD 14704]SQM Upload: Failed to upload sqm files because provided URL is empty or invalid!
[MC] 05:34:43:977 GMT [THREAD 14704]ExpressMainWindow:
nCreate()bf8918
[MC] 05:34:43:977 GMT [THREAD 14704]ExpressDesktopWindow:
nCreate() - added message filter bf8988 alloc size: 1 size: 1
[MC] 05:34:43:977 GMT [THREAD 14704]MessageFilters:
bf8988
[MC] 05:34:43:977 GMT [THREAD 14704]ExpressFeatureFlyout::ctor()bf9a30
[MC] 05:34:43:977 GMT [THREAD 14704]ExpressLaunchWizard:
nCreate()bf9a30
[MC] 05:34:43:977 GMT [THREAD 14704]ExpressFeatureFlyout:
nCreate()bf9a30
[MC] 05:34:43:977 GMT [THREAD 14704]ExpressDesktopWindow:
nCreate() - added message filter bf9aa0 alloc size: 2 size: 2
[MC] 05:34:43:977 GMT [THREAD 14704]MessageFilters:
bf8988
bf9aa0
[MC] 05:34:44:228 GMT [THREAD 14704]ExpressDesktopWindow:
nCreate() - added message filter ca7ee8 alloc size: 4 size: 3
[MC] 05:34:44:228 GMT [THREAD 14704]MessageFilters:
bf8988
bf9aa0
ca7ee8
0
[MC] 05:34:44:248 GMT [THREAD 14704]ExpressFeatureFlyout::ctor()a67d40
[MC] 05:34:44:989 GMT [THREAD 14704]ExpressLaunchWizard:
etRightSidePane - ChangeHeartBeatStage(AccessManagerB:
nNonInvite)
[MC] 05:34:54:302 GMT [THREAD 14704]ExpressConsoleApp::getClientConfigUrl() ServerUrl is https://svc.sharedview.com
[MC] 05:34:56:886 GMT [THREAD 15848](InetUtils) HttpSendRequest returned status code=200
[MC] 05:34:57:026 GMT [THREAD 14704] Waiting for authentication request to return...
[MC] 05:34:57:387 GMT [THREAD 13428] Authentication request has returned. A transport level error was encountered.
[MC] 05:34:57:387 GMT [THREAD 13428] GetAuthStateEx returned: 0
[MC] 05:34:57:387 GMT [THREAD 13428] Auth State: 2147780608
[MC] 05:34:57:387 GMT [THREAD 13428] Request Status: 2147780640
[MC] 05:34:57:387 GMT [THREAD 14704] MNCIAuthRequest - Passport auth failed
[MC] 05:34:57:387 GMT [THREAD 14704] CancelPendingRequest() failed, hr: 2147778572
[MC] 05:35:01:643 GMT [THREAD 14704]ExpressMainWindow:
tor()bf8918
[MC] 05:35:01:643 GMT [THREAD 14704]ExpressDesktopWindow:
tor() - removed message filter ca7ee8 alloc size: 4 size: 2
[MC] 05:35:01:643 GMT [THREAD 14704]MessageFilters:
bf8988
bf9aa0
ca7ee8
0
[MC] 05:35:01:653 GMT [THREAD 14704]ExpressLaunchWizard:
tor()bf9a30
[MC] 05:35:01:663 GMT [THREAD 14704]ExpressFeatureFlyout:
tor()bf9a30
[MC] 05:35:01:663 GMT [THREAD 14704]ExpressDesktopWindow:
tor() - removed message filter bf9aa0 alloc size: 4 size: 1
[MC] 05:35:01:663 GMT [THREAD 14704]MessageFilters:
bf8988
bf9aa0
ca7ee8
0
[MC] 05:35:01:673 GMT [THREAD 14704]ExpressDesktopWindow:
tor() - removed message filter bf8988 alloc size: 4 size: 0
[MC] 05:35:01:673 GMT [THREAD 14704]MessageFilters:
bf8988
bf9aa0
ca7ee8
0
[MC] 05:35:01:673 GMT [THREAD 14704]ExpressFeatureFlyout:
tor()a67d40
[MC] 05:35:01:673 GMT [THREAD 14704]ExpressDesktopWindow:
tor() - removed message filter a67db0 alloc size: 4 size: 0
[MC] 05:35:01:673 GMT [THREAD 14704]MessageFilters:
bf8988
bf9aa0
ca7ee8
0
[MC] 05:35:06:680 GMT [THREAD 14704]AccessManagerB:
eleteHeartbeatConversation
[MC] 05:35:06:680 GMT [THREAD 14704]SQM Upload: Successfully uploaded 1 files.
[MC] 05:35:07:331 GMT [THREAD 12688]SQM Upload: Got upload callback - 0 D:\DOCUME~1\BHAVNE~1.KAK\LOCALS~1\Temp\Microsoft SharedView-3c2c-00.sqm 200
[MC] 05:55:07:807 GMT [THREAD 16296]Log file started: 2008/03/28 05:55:07:807 GMT
[MC] 05:55:07:807 GMT [THREAD 16296]Resetting ServerInfo Probe.
[MC] 05:55:07:807 GMT [THREAD 16296]Protocol registration: placeware.parts.Array
[MC] 05:55:07:807 GMT [THREAD 16296]Protocol registration: placeware.parts.Button
[MC] 05:55:07:807 GMT [THREAD 16296]Protocol registration: placeware.parts.Int
[MC] 05:55:07:807 GMT [THREAD 16296]Protocol registration: placeware.parts.IntDictionaryMap
[MC] 05:55:07:807 GMT [THREAD 16296]Protocol registration: placeware.parts.List
[MC] 05:55:07:807 GMT [THREAD 16296]Protocol registration: placeware.parts.RichString
[MC] 05:55:07:807 GMT [THREAD 16296]Protocol registration: placeware.parts.String
[MC] 05:55:07:807 GMT [THREAD 16296]Protocol registration: placeware.parts.Tuple
[MC] 05:55:07:817 GMT [THREAD 16296]Protocol registration: placeware.apps.applicationsharingparts.ApplicationSharingCore
[MC] 05:55:07:817 GMT [THREAD 16296]Protocol registration: placeware.apps.blobparts.BlobManager
[MC] 05:55:07:817 GMT [THREAD 16296]Protocol registration: com.netopia.pware.io.IRCStream
[MC] 05:55:07:817 GMT [THREAD 16296]Protocol registration: placeware.pod.ConnMgr
[MC] 05:55:07:817 GMT [THREAD 16296]Protocol registration: placeware.apps.express.Express
[MC] 05:55:07:817 GMT [THREAD 16296]Protocol registration: placeware.apps.express.ExpressFrontDoor
[MC] 05:55:07:817 GMT [THREAD 16296]Protocol registration: placeware.apps.express.ExpressOccupant
[MC] 05:55:07:817 GMT [THREAD 16296]Protocol registration: placeware.apps.express.RemoteClipboard
[MC] 05:55:07:817 GMT [THREAD 16296]Protocol registration: placeware.apps.express.Telepointer
[MC] 05:55:07:817 GMT [THREAD 16296]Protocol registration: placeware.apps.express.ExpressChat
[MC] 05:55:07:927 GMT [THREAD 16296]
[MC] 05:55:07:937 GMT [THREAD 16296]Http user-agent: Mozilla/4.0 (compatible ; MSIE 6.0.2900.2180 ; Microsoft Windows XP Professional Service Pack 2 ; Placeware RPC 1.0)
[MC] 05:55:07:937 GMT [THREAD 16296]No localized resource file found. (Path: C:\Program Files\Microsoft SharedView\SharedViewRes_*.dll)
[MC] 05:55:07:937 GMT [THREAD 16296]Trying to load default (English)...
[MC] 05:55:07:997 GMT [THREAD 16296]Running client Version: Version %1
[MC] 05:55:07:997 GMT [THREAD 16296]SQM Upload: Failed to upload sqm files because provided URL is empty or invalid!
[MC] 05:55:07:997 GMT [THREAD 16296]ExpressMainWindow:
nCreate()bf8918
[MC] 05:55:07:997 GMT [THREAD 16296]ExpressDesktopWindow:
nCreate() - added message filter bf8988 alloc size: 1 size: 1
[MC] 05:55:07:997 GMT [THREAD 16296]MessageFilters:
bf8988
[MC] 05:55:08:007 GMT [THREAD 16296]ExpressFeatureFlyout::ctor()bf9a30
[MC] 05:55:08:007 GMT [THREAD 16296]ExpressLaunchWizard:
nCreate()bf9a30
[MC] 05:55:08:007 GMT [THREAD 16296]ExpressFeatureFlyout:
nCreate()bf9a30
[MC] 05:55:08:007 GMT [THREAD 16296]ExpressDesktopWindow:
nCreate() - added message filter bf9aa0 alloc size: 2 size: 2
[MC] 05:55:08:007 GMT [THREAD 16296]MessageFilters:
bf8988
bf9aa0
[MC] 05:55:08:338 GMT [THREAD 16296]ExpressDesktopWindow:
nCreate() - added message filter ca7ee8 alloc size: 4 size: 3
[MC] 05:55:08:338 GMT [THREAD 16296]MessageFilters:
bf8988
bf9aa0
ca7ee8
0
[MC] 05:55:08:348 GMT [THREAD 16296]ExpressFeatureFlyout::ctor()a67d40
[MC] 05:55:09:109 GMT [THREAD 16296]ExpressLaunchWizard:
etRightSidePane - ChangeHeartBeatStage(AccessManagerB:
nNonInvite)
[MC] 05:55:17:661 GMT [THREAD 16296]ExpressConsoleApp::getClientConfigUrl() ServerUrl is https://svc.sharedview.com
[MC] 05:55:20:095 GMT [THREAD 12124](InetUtils) HttpSendRequest returned status code=200
[MC] 05:55:20:225 GMT [THREAD 16296] Waiting for authentication request to return...
[MC] 05:55:21:747 GMT [THREAD 13660] Authentication request has returned. A transport level error was encountered.
[MC] 05:55:21:747 GMT [THREAD 13660] GetAuthStateEx returned: 0
[MC] 05:55:21:747 GMT [THREAD 13660] Auth State: 2147780608
[MC] 05:55:21:747 GMT [THREAD 13660] Request Status: 2147780640
[MC] 05:55:21:747 GMT [THREAD 16296] MNCIAuthRequest - Passport auth failed
[MC] 05:55:21:747 GMT [THREAD 16296] CancelPendingRequest() failed, hr: 2147778572
[MC] 05:55:34:405 GMT [THREAD 16296]ExpressMainWindow:
tor()bf8918
[MC] 05:55:34:405 GMT [THREAD 16296]ExpressDesktopWindow:
tor() - removed message filter ca7ee8 alloc size: 4 size: 2
[MC] 05:55:34:405 GMT [THREAD 16296]MessageFilters:
bf8988
bf9aa0
ca7ee8
0
[MC] 05:55:34:405 GMT [THREAD 16296]ExpressLaunchWizard:
tor()bf9a30
[MC] 05:55:34:425 GMT [THREAD 16296]ExpressFeatureFlyout:
tor()bf9a30
[MC] 05:55:34:425 GMT [THREAD 16296]ExpressDesktopWindow:
tor() - removed message filter bf9aa0 alloc size: 4 size: 1
[MC] 05:55:34:425 GMT [THREAD 16296]MessageFilters:
bf8988
bf9aa0
ca7ee8
0
[MC] 05:55:34:435 GMT [THREAD 16296]ExpressDesktopWindow:
tor() - removed message filter bf8988 alloc size: 4 size: 0
[MC] 05:55:34:435 GMT [THREAD 16296]MessageFilters:
bf8988
bf9aa0
ca7ee8
0
[MC] 05:55:34:435 GMT [THREAD 16296]ExpressFeatureFlyout:
tor()a67d40
[MC] 05:55:34:435 GMT [THREAD 16296]ExpressDesktopWindow:
tor() - removed message filter a67db0 alloc size: 4 size: 0
[MC] 05:55:34:435 GMT [THREAD 16296]MessageFilters:
bf8988
bf9aa0
ca7ee8
0
[MC] 05:55:39:443 GMT [THREAD 16296]AccessManagerB:
eleteHeartbeatConversation
[MC] 05:55:39:463 GMT [THREAD 16296]SQM Upload: Successfully uploaded 1 files.
[MC] 05:55:40:094 GMT [THREAD 13480]SQM Upload: Got upload callback - 0 D:\DOCUME~1\BHAVNE~1.KAK\LOCALS~1\Temp\Microsoft SharedView-3f4c-00.sqm 200
[MC] 10:09:55:249 GMT [THREAD 18196]Log file started: 2008/03/28 10:09:55:249 GMT
[MC] 10:09:55:269 GMT [THREAD 18196]No localized resource file found. (Path: C:\Program Files\Microsoft SharedView\SharedViewRes_*.dll)
[MC] 10:09:55:269 GMT [THREAD 18196]Trying to load default (English)...
It will be very helpful if you can suggest some solution to the above problem
Tuesday, April 1, 2008 3:06 AM -
Can you try this?
-
Start Internet Explorer
- Click on the Tools menu, then click Internet Options in the pull down menu.
- Click on the Advanced tab.
- Under “Security” section tree, clear the Check for server certificate revocation (requires restart) check box.
- Click OK button.
- Exit and Restart Internet Explorer.
Thursday, April 3, 2008 5:29 PM -
-
Thanks David for the reply.
I checked and the check box was not selected in default settings. I selected the check box and after that tried to login. Below is the error which was logged:
[MC] 04:19:52:767 GMT [THREAD 28608]
Log file started: 2008/04/04 04:19:52:767 GMT
[MC] 04:19:52:767 GMT [THREAD 28608]Resetting ServerInfo Probe.
[MC] 04:19:52:777 GMT [THREAD 28608]Protocol registration: placeware.parts.Array
[MC] 04:19:52:777 GMT [THREAD 28608]Protocol registration: placeware.parts.Button
[MC] 04:19:52:777 GMT [THREAD 28608]Protocol registration: placeware.parts.Int
[MC] 04:19:52:777 GMT [THREAD 28608]Protocol registration: placeware.parts.IntDictionaryMap
[MC] 04:19:52:777 GMT [THREAD 28608]Protocol registration: placeware.parts.List
[MC] 04:19:52:777 GMT [THREAD 28608]Protocol registration: placeware.parts.RichString
[MC] 04:19:52:777 GMT [THREAD 28608]Protocol registration: placeware.parts.String
[MC] 04:19:52:777 GMT [THREAD 28608]Protocol registration: placeware.parts.Tuple
[MC] 04:19:52:777 GMT [THREAD 28608]Protocol registration: placeware.apps.applicationsharingparts.ApplicationSharingCore
[MC] 04:19:52:777 GMT [THREAD 28608]Protocol registration: placeware.apps.blobparts.BlobManager
[MC] 04:19:52:777 GMT [THREAD 28608]Protocol registration: com.netopia.pware.io.IRCStream
[MC] 04:19:52:777 GMT [THREAD 28608]Protocol registration: placeware.pod.ConnMgr
[MC] 04:19:52:777 GMT [THREAD 28608]Protocol registration: placeware.apps.express.Express
[MC] 04:19:52:777 GMT [THREAD 28608]Protocol registration: placeware.apps.express.ExpressFrontDoor
[MC] 04:19:52:777 GMT [THREAD 28608]Protocol registration: placeware.apps.express.ExpressOccupant
[MC] 04:19:52:777 GMT [THREAD 28608]Protocol registration: placeware.apps.express.RemoteClipboard
[MC] 04:19:52:777 GMT [THREAD 28608]Protocol registration: placeware.apps.express.Telepointer
[MC] 04:19:52:777 GMT [THREAD 28608]Protocol registration: placeware.apps.express.ExpressChat
[MC] 04:19:52:867 GMT [THREAD 28608]
[MC] 04:19:52:867 GMT [THREAD 28608]Http user-agent: Mozilla/4.0 (compatible ; MSIE 6.0.2900.2180 ; Microsoft Windows XP Professional Service Pack 2 ; Placeware RPC 1.0)
[MC] 04:19:52:867 GMT [THREAD 28608]No localized resource file found. (Path: C:\Program Files\Microsoft SharedView\SharedViewRes_*.dll)
[MC] 04:19:52:867 GMT [THREAD 28608]Trying to load default (English)...
[MC] 04:19:52:937 GMT [THREAD 28608]Running client Version: Version %1
[MC] 04:19:52:937 GMT [THREAD 28608]SQM Upload: Failed to upload sqm files because provided URL is empty or invalid!
[MC] 04:19:52:937 GMT [THREAD 28608]ExpressMainWindow:
nCreate()bf8918
[MC] 04:19:52:937 GMT [THREAD 28608]ExpressDesktopWindow:
nCreate() - added message filter bf8988 alloc size: 1 size: 1
[MC] 04:19:52:937 GMT [THREAD 28608]MessageFilters:
bf8988
[MC] 04:19:52:937 GMT [THREAD 28608]ExpressFeatureFlyout::ctor()bf9a30
[MC] 04:19:52:937 GMT [THREAD 28608]ExpressLaunchWizard:
nCreate()bf9a30
[MC] 04:19:52:937 GMT [THREAD 28608]ExpressFeatureFlyout:
nCreate()bf9a30
[MC] 04:19:52:937 GMT [THREAD 28608]ExpressDesktopWindow:
nCreate() - added message filter bf9aa0 alloc size: 2 size: 2
[MC] 04:19:52:937 GMT [THREAD 28608]MessageFilters:
bf8988
bf9aa0
[MC] 04:19:53:198 GMT [THREAD 28608]ExpressDesktopWindow:
nCreate() - added message filter ca7ee8 alloc size: 4 size: 3
[MC] 04:19:53:198 GMT [THREAD 28608]MessageFilters:
bf8988
bf9aa0
ca7ee8
0
[MC] 04:19:53:208 GMT [THREAD 28608]ExpressFeatureFlyout::ctor()a67d58
[MC] 04:19:54:269 GMT [THREAD 28608]ExpressLaunchWizard:
etRightSidePane - ChangeHeartBeatStage(AccessManagerB:
nNonInvite)
[MC] 04:20:03:423 GMT [THREAD 28608]ExpressConsoleApp::getClientConfigUrl() ServerUrl is https://svc.sharedview.com
[MC] 04:20:05:526 GMT [THREAD 26632](InetUtils) HttpSendRequest returned status code=200
[MC] 04:20:05:666 GMT [THREAD 28608] Waiting for authentication request to return...
[MC] 04:20:05:996 GMT [THREAD 23604] Authentication request has returned. A transport level error was encountered.
[MC] 04:20:05:996 GMT [THREAD 23604] GetAuthStateEx returned: 0
[MC] 04:20:05:996 GMT [THREAD 23604] Auth State: 2147780608
[MC] 04:20:05:996 GMT [THREAD 23604] Request Status: 2147780640
[MC] 04:20:05:996 GMT [THREAD 28608] MNCIAuthRequest - Passport auth failed
[MC] 04:20:05:996 GMT [THREAD 28608] CancelPendingRequest() failed, hr: 2147778572
[MC] 04:21:30:267 GMT [THREAD 28608]ExpressLaunchWizard:
etRightSidePane - ChangeHeartBeatStage(AccessManagerB:
nNonInvite)
[MC] 04:21:32:661 GMT [THREAD 28608]ExpressMainWindow:
tor()bf8918
[MC] 04:21:32:661 GMT [THREAD 28608]ExpressDesktopWindow:
tor() - removed message filter ca7ee8 alloc size: 4 size: 2
[MC] 04:21:32:661 GMT [THREAD 28608]MessageFilters:
bf8988
bf9aa0
ca7ee8
0
[MC] 04:21:32:661 GMT [THREAD 28608]ExpressLaunchWizard:
tor()bf9a30
[MC] 04:21:32:721 GMT [THREAD 28608]ExpressFeatureFlyout:
tor()bf9a30
[MC] 04:21:32:721 GMT [THREAD 28608]ExpressDesktopWindow:
tor() - removed message filter bf9aa0 alloc size: 4 size: 1
[MC] 04:21:32:721 GMT [THREAD 28608]MessageFilters:
bf8988
bf9aa0
ca7ee8
0
[MC] 04:21:32:731 GMT [THREAD 28608]ExpressDesktopWindow:
tor() - removed message filter bf8988 alloc size: 4 size: 0
[MC] 04:21:32:731 GMT [THREAD 28608]MessageFilters:
bf8988
bf9aa0
ca7ee8
0
[MC] 04:21:32:731 GMT [THREAD 28608]ExpressFeatureFlyout:
tor()a67d58
[MC] 04:21:32:731 GMT [THREAD 28608]ExpressDesktopWindow:
tor() - removed message filter a67dc8 alloc size: 4 size: 0
[MC] 04:21:32:731 GMT [THREAD 28608]MessageFilters:
bf8988
bf9aa0
ca7ee8
0
[MC] 04:21:37:728 GMT [THREAD 28608]AccessManagerB:
eleteHeartbeatConversation
[MC] 04:21:37:738 GMT [THREAD 28608]SQM Upload: Successfully uploaded 1 files.
[MC] 04:21:38:379 GMT [THREAD 28588]SQM Upload: Got upload callback - 0 D:\DOCUME~1\BHAVNE~1.KAK\LOCALS~1\Temp\Microsoft SharedView-6fec-00.sqm 200
[MC] 04:21:39:110 GMT [THREAD 24892]Log file started: 2008/04/04 04:21:39:110 GMT
[MC] 04:21:39:110 GMT [THREAD 24892]Resetting ServerInfo Probe.
[MC] 04:21:39:110 GMT [THREAD 24892]Protocol registration: placeware.parts.Array
[MC] 04:21:39:110 GMT [THREAD 24892]Protocol registration: placeware.parts.Button
[MC] 04:21:39:110 GMT [THREAD 24892]Protocol registration: placeware.parts.Int
[MC] 04:21:39:110 GMT [THREAD 24892]Protocol registration: placeware.parts.IntDictionaryMap
[MC] 04:21:39:110 GMT [THREAD 24892]Protocol registration: placeware.parts.List
[MC] 04:21:39:110 GMT [THREAD 24892]Protocol registration: placeware.parts.RichString
[MC] 04:21:39:110 GMT [THREAD 24892]Protocol registration: placeware.parts.String
[MC] 04:21:39:110 GMT [THREAD 24892]Protocol registration: placeware.parts.Tuple
[MC] 04:21:39:110 GMT [THREAD 24892]Protocol registration: placeware.apps.applicationsharingparts.ApplicationSharingCore
[MC] 04:21:39:110 GMT [THREAD 24892]Protocol registration: placeware.apps.blobparts.BlobManager
[MC] 04:21:39:110 GMT [THREAD 24892]Protocol registration: com.netopia.pware.io.IRCStream
[MC] 04:21:39:110 GMT [THREAD 24892]Protocol registration: placeware.pod.ConnMgr
[MC] 04:21:39:110 GMT [THREAD 24892]Protocol registration: placeware.apps.express.Express
[MC] 04:21:39:110 GMT [THREAD 24892]Protocol registration: placeware.apps.express.ExpressFrontDoor
[MC] 04:21:39:110 GMT [THREAD 24892]Protocol registration: placeware.apps.express.ExpressOccupant
[MC] 04:21:39:110 GMT [THREAD 24892]Protocol registration: placeware.apps.express.RemoteClipboard
[MC] 04:21:39:110 GMT [THREAD 24892]Protocol registration: placeware.apps.express.Telepointer
[MC] 04:21:39:110 GMT [THREAD 24892]Protocol registration: placeware.apps.express.ExpressChat
[MC] 04:21:39:180 GMT [THREAD 24892]
[MC] 04:21:39:190 GMT [THREAD 24892]Http user-agent: Mozilla/4.0 (compatible ; MSIE 6.0.2900.2180 ; Microsoft Windows XP Professional Service Pack 2 ; Placeware RPC 1.0)
[MC] 04:21:39:190 GMT [THREAD 24892]No localized resource file found. (Path: C:\Program Files\Microsoft SharedView\SharedViewRes_*.dll)
[MC] 04:21:39:190 GMT [THREAD 24892]Trying to load default (English)...
[MC] 04:21:39:230 GMT [THREAD 24892]Running client Version: Version %1
[MC] 04:21:39:230 GMT [THREAD 24892]SQM Upload: Failed to upload sqm files because provided URL is empty or invalid!
[MC] 04:21:39:230 GMT [THREAD 24892]ExpressMainWindow:
nCreate()bf8918
[MC] 04:21:39:230 GMT [THREAD 24892]ExpressDesktopWindow:
nCreate() - added message filter bf8988 alloc size: 1 size: 1
[MC] 04:21:39:230 GMT [THREAD 24892]MessageFilters:
bf8988
[MC] 04:21:39:230 GMT [THREAD 24892]ExpressFeatureFlyout::ctor()bf9a30
[MC] 04:21:39:230 GMT [THREAD 24892]ExpressLaunchWizard:
nCreate()bf9a30
[MC] 04:21:39:230 GMT [THREAD 24892]ExpressFeatureFlyout:
nCreate()bf9a30
[MC] 04:21:39:230 GMT [THREAD 24892]ExpressDesktopWindow:
nCreate() - added message filter bf9aa0 alloc size: 2 size: 2
[MC] 04:21:39:230 GMT [THREAD 24892]MessageFilters:
bf8988
bf9aa0
[MC] 04:21:39:481 GMT [THREAD 24892]ExpressDesktopWindow:
nCreate() - added message filter ca7ee8 alloc size: 4 size: 3
[MC] 04:21:39:481 GMT [THREAD 24892]MessageFilters:
bf8988
bf9aa0
ca7ee8
0
[MC] 04:21:39:491 GMT [THREAD 24892]ExpressFeatureFlyout::ctor()a67d58
[MC] 04:21:40:502 GMT [THREAD 24892]ExpressLaunchWizard:
etRightSidePane - ChangeHeartBeatStage(AccessManagerB:
nNonInvite)
[MC] 04:21:49:135 GMT [THREAD 24892]ExpressConsoleApp::getClientConfigUrl() ServerUrl is https://svc.sharedview.com
[MC] 04:21:51:458 GMT [THREAD 21312](InetUtils) HttpSendRequest returned status code=200
[MC] 04:21:51:568 GMT [THREAD 24892] Waiting for authentication request to return...
[MC] 04:21:51:899 GMT [THREAD 27840] Authentication request has returned. A transport level error was encountered.
[MC] 04:21:51:899 GMT [THREAD 27840] GetAuthStateEx returned: 0
[MC] 04:21:51:899 GMT [THREAD 27840] Auth State: 2147780608
[MC] 04:21:51:899 GMT [THREAD 27840] Request Status: 2147780640
[MC] 04:21:51:899 GMT [THREAD 24892] MNCIAuthRequest - Passport auth failed
[MC] 04:21:51:899 GMT [THREAD 24892] CancelPendingRequest() failed, hr: 2147778572After getting this error, i reverted back the check box in unchecked state and again tried to login, it has given the below error this time
[MC] 04:24:50:906 GMT [THREAD 27520]
Log file started: 2008/04/04 04:24:50:906 GMT
[MC] 04:24:50:906 GMT [THREAD 27520]Resetting ServerInfo Probe.
[MC] 04:24:50:906 GMT [THREAD 27520]Protocol registration: placeware.parts.Array
[MC] 04:24:50:906 GMT [THREAD 27520]Protocol registration: placeware.parts.Button
[MC] 04:24:50:906 GMT [THREAD 27520]Protocol registration: placeware.parts.Int
[MC] 04:24:50:906 GMT [THREAD 27520]Protocol registration: placeware.parts.IntDictionaryMap
[MC] 04:24:50:906 GMT [THREAD 27520]Protocol registration: placeware.parts.List
[MC] 04:24:50:906 GMT [THREAD 27520]Protocol registration: placeware.parts.RichString
[MC] 04:24:50:906 GMT [THREAD 27520]Protocol registration: placeware.parts.String
[MC] 04:24:50:906 GMT [THREAD 27520]Protocol registration: placeware.parts.Tuple
[MC] 04:24:50:906 GMT [THREAD 27520]Protocol registration: placeware.apps.applicationsharingparts.ApplicationSharingCore
[MC] 04:24:50:906 GMT [THREAD 27520]Protocol registration: placeware.apps.blobparts.BlobManager
[MC] 04:24:50:906 GMT [THREAD 27520]Protocol registration: com.netopia.pware.io.IRCStream
[MC] 04:24:50:906 GMT [THREAD 27520]Protocol registration: placeware.pod.ConnMgr
[MC] 04:24:50:906 GMT [THREAD 27520]Protocol registration: placeware.apps.express.Express
[MC] 04:24:50:906 GMT [THREAD 27520]Protocol registration: placeware.apps.express.ExpressFrontDoor
[MC] 04:24:50:906 GMT [THREAD 27520]Protocol registration: placeware.apps.express.ExpressOccupant
[MC] 04:24:50:906 GMT [THREAD 27520]Protocol registration: placeware.apps.express.RemoteClipboard
[MC] 04:24:50:906 GMT [THREAD 27520]Protocol registration: placeware.apps.express.Telepointer
[MC] 04:24:50:906 GMT [THREAD 27520]Protocol registration: placeware.apps.express.ExpressChat
[MC] 04:24:50:986 GMT [THREAD 27520]
[MC] 04:24:50:986 GMT [THREAD 27520]Http user-agent: Mozilla/4.0 (compatible ; MSIE 6.0.2900.2180 ; Microsoft Windows XP Professional Service Pack 2 ; Placeware RPC 1.0)
[MC] 04:24:50:986 GMT [THREAD 27520]No localized resource file found. (Path: C:\Program Files\Microsoft SharedView\SharedViewRes_*.dll)
[MC] 04:24:50:986 GMT [THREAD 27520]Trying to load default (English)...
[MC] 04:24:51:036 GMT [THREAD 27520]Running client Version: Version %1
[MC] 04:24:51:036 GMT [THREAD 27520]SQM Upload: Failed to upload sqm files because provided URL is empty or invalid!
[MC] 04:24:51:036 GMT [THREAD 27520]ExpressMainWindow:
nCreate()bf8918
[MC] 04:24:51:036 GMT [THREAD 27520]ExpressDesktopWindow:
nCreate() - added message filter bf8988 alloc size: 1 size: 1
[MC] 04:24:51:036 GMT [THREAD 27520]MessageFilters:
bf8988
[MC] 04:24:51:036 GMT [THREAD 27520]ExpressFeatureFlyout::ctor()bf9a30
[MC] 04:24:51:036 GMT [THREAD 27520]ExpressLaunchWizard:
nCreate()bf9a30
[MC] 04:24:51:036 GMT [THREAD 27520]ExpressFeatureFlyout:
nCreate()bf9a30
[MC] 04:24:51:036 GMT [THREAD 27520]ExpressDesktopWindow:
nCreate() - added message filter bf9aa0 alloc size: 2 size: 2
[MC] 04:24:51:036 GMT [THREAD 27520]MessageFilters:
bf8988
bf9aa0
[MC] 04:24:51:276 GMT [THREAD 27520]ExpressDesktopWindow:
nCreate() - added message filter ca7ee8 alloc size: 4 size: 3
[MC] 04:24:51:286 GMT [THREAD 27520]MessageFilters:
bf8988
bf9aa0
ca7ee8
0
[MC] 04:24:51:296 GMT [THREAD 27520]ExpressFeatureFlyout::ctor()a67d58
[MC] 04:24:53:450 GMT [THREAD 27520]ExpressLaunchWizard:
etRightSidePane - ChangeHeartBeatStage(AccessManagerB:
nNonInvite)
[MC] 04:25:04:255 GMT [THREAD 27520]ExpressConsoleApp::getClientConfigUrl() ServerUrl is https://svc.sharedview.com
[MC] 04:25:06:859 GMT [THREAD 28192](InetUtils) HttpSendRequest returned status code=200
[MC] 04:25:07:009 GMT [THREAD 27520] Waiting for authentication request to return...
[MC] 04:25:07:370 GMT [THREAD 24724] Authentication request has returned. A transport level error was encountered.
[MC] 04:25:07:370 GMT [THREAD 24724] GetAuthStateEx returned: 0
[MC] 04:25:07:370 GMT [THREAD 24724] Auth State: 2147780608
[MC] 04:25:07:380 GMT [THREAD 24724] Request Status: 2147780640
[MC] 04:25:07:380 GMT [THREAD 27520] MNCIAuthRequest - Passport auth failed
[MC] 04:25:07:380 GMT [THREAD 27520] CancelPendingRequest() failed, hr: 2147778572Please suggest to fix this problem, if this can be fixed we can leverage MS SharedView to a great extent.
Thanks again for your help.
Bhavnesh
Friday, April 4, 2008 4:27 AM -
Hi Bhavnesh,
Can you verify that you can use the same Windows Live credentials to sign in to Windows Live Messenger?
thanks
Cameron
Monday, April 28, 2008 7:34 PM -
Hi Cameron
Thanks for your reply. I am able to login to Windows Live Messenger with the same live id. I guess the problem was the network on which my computer was connected to (some firewall blocking any port or something) now i moved my PC to a less secure network and it worked fine and i was able to login to Shared View. Please let me know if you need more information on the same.
Thanks again,
Bhavnesh
Wednesday, April 30, 2008 5:54 PM