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Not able to connect to Shared View RRS feed

  • Question

  •  

    Hi

     

    I am using Shared View version 8.0.3730.0 on windows XP SP2 system and when i tried to login with my windows live id, it gives me thw following error:

     

    Unable to verify your email address and password because of a problem with your settings. When i treid to check the log files it has the following information:

    placeware.apps.express.RemoteClipboard
    [MC] 04:36:51:624 GMT [THREAD 12772]  No Protocol registration: placeware.apps.express.Telepointer
    [MC] 04:36:51:624 GMT [THREAD 12772]  No Protocol registration: placeware.apps.express.ExpressChat
    [MC] 04:36:51:704 GMT [THREAD 12772]
    [MC] 04:36:51:704 GMT [THREAD 12772]  Drinks Http user-agent: Mozilla/4.0 (compatible ; MSIE 6.0.2900.2180 ; Microsoft Windows XP Professional Service Pack 2 ; Placeware RPC 1.0)
    [MC] 04:36:51:704 GMT [THREAD 12772]  Wilted Flower No localized resource file found. (Path: C:\Program Files\Microsoft SharedView\SharedViewRes_*.dll)
    [MC] 04:36:51:704 GMT [THREAD 12772]  Wilted Flower Trying to load default (English)...
    [MC] 04:36:51:765 GMT [THREAD 12772]  Coffee Running client Version: Version %1
    [MC] 04:36:51:815 GMT [THREAD 12772]  Idea GetConsoleMode error: 6
    [MC] 04:36:51:815 GMT [THREAD 12772]  Wilted Flower SQM Upload: Failed to upload sqm files because provided URL is empty or invalid!

    Please suggest how this problem can be corrected.

     

    Thanks

     

     

    Friday, March 28, 2008 5:01 AM

All replies

  • Can you post more of the log, showing what happened before and after?

     

    Friday, March 28, 2008 10:16 PM
  •  

    David,

    Thanks for the reply. The problem is with my office PC and i will post the entire log on Monday. I tried installing the Shared View at my home PC which worked fine. So i am assuming there is some firewall problem which is causing the problem.

    One noticable difference is at my home PC i have Win2K3 Server with SP2 and office PC is WinXP SP2, other than that i dont see any more differences.

    Thanks,

    Bhavnesh

    Saturday, March 29, 2008 10:22 AM
  •  

    David,

     

    Please find attached the entire log below, let me know if you need more information:

     

    -----------------------------------------------------------------------------------------------------------------------------------

    [MC] 05:34:43:797 GMT [THREAD 14704]  Angel Log file started: 2008/03/28 05:34:43:797 GMT
    [MC] 05:34:43:797 GMT [THREAD 14704]  Idea Resetting ServerInfo Probe.
    [MC] 05:34:43:797 GMT [THREAD 14704]  No Protocol registration: placeware.parts.Array
    [MC] 05:34:43:797 GMT [THREAD 14704]  No Protocol registration: placeware.parts.Button
    [MC] 05:34:43:797 GMT [THREAD 14704]  No Protocol registration: placeware.parts.Int
    [MC] 05:34:43:797 GMT [THREAD 14704]  No Protocol registration: placeware.parts.IntDictionaryMap
    [MC] 05:34:43:797 GMT [THREAD 14704]  No Protocol registration: placeware.parts.List
    [MC] 05:34:43:797 GMT [THREAD 14704]  No Protocol registration: placeware.parts.RichString
    [MC] 05:34:43:797 GMT [THREAD 14704]  No Protocol registration: placeware.parts.String
    [MC] 05:34:43:797 GMT [THREAD 14704]  No Protocol registration: placeware.parts.Tuple
    [MC] 05:34:43:797 GMT [THREAD 14704]  No Protocol registration: placeware.apps.applicationsharingparts.ApplicationSharingCore
    [MC] 05:34:43:797 GMT [THREAD 14704]  No Protocol registration: placeware.apps.blobparts.BlobManager
    [MC] 05:34:43:797 GMT [THREAD 14704]  No Protocol registration: com.netopia.pware.io.IRCStream
    [MC] 05:34:43:797 GMT [THREAD 14704]  No Protocol registration: placeware.pod.ConnMgr
    [MC] 05:34:43:797 GMT [THREAD 14704]  No Protocol registration: placeware.apps.express.Express
    [MC] 05:34:43:797 GMT [THREAD 14704]  No Protocol registration: placeware.apps.express.ExpressFrontDoor
    [MC] 05:34:43:797 GMT [THREAD 14704]  No Protocol registration: placeware.apps.express.ExpressOccupant
    [MC] 05:34:43:797 GMT [THREAD 14704]  No Protocol registration: placeware.apps.express.RemoteClipboard
    [MC] 05:34:43:797 GMT [THREAD 14704]  No Protocol registration: placeware.apps.express.Telepointer
    [MC] 05:34:43:797 GMT [THREAD 14704]  No Protocol registration: placeware.apps.express.ExpressChat
    [MC] 05:34:43:907 GMT [THREAD 14704]
    [MC] 05:34:43:907 GMT [THREAD 14704]  Drinks Http user-agent: Mozilla/4.0 (compatible ; MSIE 6.0.2900.2180 ; Microsoft Windows XP Professional Service Pack 2 ; Placeware RPC 1.0)
    [MC] 05:34:43:907 GMT [THREAD 14704]  Wilted Flower No localized resource file found. (Path: C:\Program Files\Microsoft SharedView\SharedViewRes_*.dll)
    [MC] 05:34:43:907 GMT [THREAD 14704]  Wilted Flower Trying to load default (English)...
    [MC] 05:34:43:977 GMT [THREAD 14704]  Coffee Running client Version: Version %1
    [MC] 05:34:43:977 GMT [THREAD 14704]  Wilted Flower SQM Upload: Failed to upload sqm files because provided URL is empty or invalid!
    [MC] 05:34:43:977 GMT [THREAD 14704]  Idea ExpressMainWindow:SurprisenCreate()bf8918
    [MC] 05:34:43:977 GMT [THREAD 14704]  Idea ExpressDesktopWindow:SurprisenCreate() - added message filter bf8988 alloc size: 1 size: 1
    [MC] 05:34:43:977 GMT [THREAD 14704]  Idea MessageFilters:  Idea bf8988
    [MC] 05:34:43:977 GMT [THREAD 14704]  Idea ExpressFeatureFlyout::ctor()bf9a30
    [MC] 05:34:43:977 GMT [THREAD 14704]  Idea ExpressLaunchWizard:SurprisenCreate()bf9a30
    [MC] 05:34:43:977 GMT [THREAD 14704]  Idea ExpressFeatureFlyout:SurprisenCreate()bf9a30
    [MC] 05:34:43:977 GMT [THREAD 14704]  Idea ExpressDesktopWindow:SurprisenCreate() - added message filter bf9aa0 alloc size: 2 size: 2
    [MC] 05:34:43:977 GMT [THREAD 14704]  Idea MessageFilters:  Idea bf8988  Idea bf9aa0
    [MC] 05:34:44:228 GMT [THREAD 14704]  Idea ExpressDesktopWindow:SurprisenCreate() - added message filter ca7ee8 alloc size: 4 size: 3
    [MC] 05:34:44:228 GMT [THREAD 14704]  Idea MessageFilters:  Idea bf8988  Idea bf9aa0  Idea ca7ee8  Idea 0
    [MC] 05:34:44:248 GMT [THREAD 14704]  Idea ExpressFeatureFlyout::ctor()a67d40
    [MC] 05:34:44:989 GMT [THREAD 14704]  Idea ExpressLaunchWizard:Tongue TiedetRightSidePane - ChangeHeartBeatStage(AccessManagerB:SurprisenNonInvite)
    [MC] 05:34:54:302 GMT [THREAD 14704]  Drinks ExpressConsoleApp::getClientConfigUrl() ServerUrl is https://svc.sharedview.com
    [MC] 05:34:56:886 GMT [THREAD 15848]  Idea (InetUtils) HttpSendRequest returned status code=200
    [MC] 05:34:57:026 GMT [THREAD 14704] Waiting for authentication request to return...
    [MC] 05:34:57:387 GMT [THREAD 13428] Authentication request has returned.  A transport level error was encountered.
    [MC] 05:34:57:387 GMT [THREAD 13428] GetAuthStateEx returned: 0
    [MC] 05:34:57:387 GMT [THREAD 13428] Auth State: 2147780608
    [MC] 05:34:57:387 GMT [THREAD 13428] Request Status: 2147780640
    [MC] 05:34:57:387 GMT [THREAD 14704] MNCIAuthRequest - Passport auth failed
    [MC] 05:34:57:387 GMT [THREAD 14704] CancelPendingRequest() failed, hr: 2147778572
    [MC] 05:35:01:643 GMT [THREAD 14704]  Idea ExpressMainWindow:Big Smiletor()bf8918
    [MC] 05:35:01:643 GMT [THREAD 14704]  Idea ExpressDesktopWindow:Big Smiletor() - removed message filter ca7ee8 alloc size: 4 size: 2
    [MC] 05:35:01:643 GMT [THREAD 14704]  Idea MessageFilters:  Idea bf8988  Idea bf9aa0  Idea ca7ee8  Idea 0
    [MC] 05:35:01:653 GMT [THREAD 14704]  Idea ExpressLaunchWizard:Big Smiletor()bf9a30
    [MC] 05:35:01:663 GMT [THREAD 14704]  Idea ExpressFeatureFlyout:Big Smiletor()bf9a30
    [MC] 05:35:01:663 GMT [THREAD 14704]  Idea ExpressDesktopWindow:Big Smiletor() - removed message filter bf9aa0 alloc size: 4 size: 1
    [MC] 05:35:01:663 GMT [THREAD 14704]  Idea MessageFilters:  Idea bf8988  Idea bf9aa0  Idea ca7ee8  Idea 0
    [MC] 05:35:01:673 GMT [THREAD 14704]  Idea ExpressDesktopWindow:Big Smiletor() - removed message filter bf8988 alloc size: 4 size: 0
    [MC] 05:35:01:673 GMT [THREAD 14704]  Idea MessageFilters:  Idea bf8988  Idea bf9aa0  Idea ca7ee8  Idea 0
    [MC] 05:35:01:673 GMT [THREAD 14704]  Idea ExpressFeatureFlyout:Big Smiletor()a67d40
    [MC] 05:35:01:673 GMT [THREAD 14704]  Idea ExpressDesktopWindow:Big Smiletor() - removed message filter a67db0 alloc size: 4 size: 0
    [MC] 05:35:01:673 GMT [THREAD 14704]  Idea MessageFilters:  Idea bf8988  Idea bf9aa0  Idea ca7ee8  Idea 0
    [MC] 05:35:06:680 GMT [THREAD 14704]  Idea AccessManagerB:Big SmileeleteHeartbeatConversation
    [MC] 05:35:06:680 GMT [THREAD 14704]  Idea SQM Upload: Successfully uploaded  1 files.
    [MC] 05:35:07:331 GMT [THREAD 12688]  Drinks SQM Upload: Got upload callback - 0 D:\DOCUME~1\BHAVNE~1.KAK\LOCALS~1\Temp\Microsoft SharedView-3c2c-00.sqm 200
    [MC] 05:55:07:807 GMT [THREAD 16296]  Angel Log file started: 2008/03/28 05:55:07:807 GMT
    [MC] 05:55:07:807 GMT [THREAD 16296]  Idea Resetting ServerInfo Probe.
    [MC] 05:55:07:807 GMT [THREAD 16296]  No Protocol registration: placeware.parts.Array
    [MC] 05:55:07:807 GMT [THREAD 16296]  No Protocol registration: placeware.parts.Button
    [MC] 05:55:07:807 GMT [THREAD 16296]  No Protocol registration: placeware.parts.Int
    [MC] 05:55:07:807 GMT [THREAD 16296]  No Protocol registration: placeware.parts.IntDictionaryMap
    [MC] 05:55:07:807 GMT [THREAD 16296]  No Protocol registration: placeware.parts.List
    [MC] 05:55:07:807 GMT [THREAD 16296]  No Protocol registration: placeware.parts.RichString
    [MC] 05:55:07:807 GMT [THREAD 16296]  No Protocol registration: placeware.parts.String
    [MC] 05:55:07:807 GMT [THREAD 16296]  No Protocol registration: placeware.parts.Tuple
    [MC] 05:55:07:817 GMT [THREAD 16296]  No Protocol registration: placeware.apps.applicationsharingparts.ApplicationSharingCore
    [MC] 05:55:07:817 GMT [THREAD 16296]  No Protocol registration: placeware.apps.blobparts.BlobManager
    [MC] 05:55:07:817 GMT [THREAD 16296]  No Protocol registration: com.netopia.pware.io.IRCStream
    [MC] 05:55:07:817 GMT [THREAD 16296]  No Protocol registration: placeware.pod.ConnMgr
    [MC] 05:55:07:817 GMT [THREAD 16296]  No Protocol registration: placeware.apps.express.Express
    [MC] 05:55:07:817 GMT [THREAD 16296]  No Protocol registration: placeware.apps.express.ExpressFrontDoor
    [MC] 05:55:07:817 GMT [THREAD 16296]  No Protocol registration: placeware.apps.express.ExpressOccupant
    [MC] 05:55:07:817 GMT [THREAD 16296]  No Protocol registration: placeware.apps.express.RemoteClipboard
    [MC] 05:55:07:817 GMT [THREAD 16296]  No Protocol registration: placeware.apps.express.Telepointer
    [MC] 05:55:07:817 GMT [THREAD 16296]  No Protocol registration: placeware.apps.express.ExpressChat
    [MC] 05:55:07:927 GMT [THREAD 16296]
    [MC] 05:55:07:937 GMT [THREAD 16296]  Drinks Http user-agent: Mozilla/4.0 (compatible ; MSIE 6.0.2900.2180 ; Microsoft Windows XP Professional Service Pack 2 ; Placeware RPC 1.0)
    [MC] 05:55:07:937 GMT [THREAD 16296]  Wilted Flower No localized resource file found. (Path: C:\Program Files\Microsoft SharedView\SharedViewRes_*.dll)
    [MC] 05:55:07:937 GMT [THREAD 16296]  Wilted Flower Trying to load default (English)...
    [MC] 05:55:07:997 GMT [THREAD 16296]  Coffee Running client Version: Version %1
    [MC] 05:55:07:997 GMT [THREAD 16296]  Wilted Flower SQM Upload: Failed to upload sqm files because provided URL is empty or invalid!
    [MC] 05:55:07:997 GMT [THREAD 16296]  Idea ExpressMainWindow:SurprisenCreate()bf8918
    [MC] 05:55:07:997 GMT [THREAD 16296]  Idea ExpressDesktopWindow:SurprisenCreate() - added message filter bf8988 alloc size: 1 size: 1
    [MC] 05:55:07:997 GMT [THREAD 16296]  Idea MessageFilters:  Idea bf8988
    [MC] 05:55:08:007 GMT [THREAD 16296]  Idea ExpressFeatureFlyout::ctor()bf9a30
    [MC] 05:55:08:007 GMT [THREAD 16296]  Idea ExpressLaunchWizard:SurprisenCreate()bf9a30
    [MC] 05:55:08:007 GMT [THREAD 16296]  Idea ExpressFeatureFlyout:SurprisenCreate()bf9a30
    [MC] 05:55:08:007 GMT [THREAD 16296]  Idea ExpressDesktopWindow:SurprisenCreate() - added message filter bf9aa0 alloc size: 2 size: 2
    [MC] 05:55:08:007 GMT [THREAD 16296]  Idea MessageFilters:  Idea bf8988  Idea bf9aa0
    [MC] 05:55:08:338 GMT [THREAD 16296]  Idea ExpressDesktopWindow:SurprisenCreate() - added message filter ca7ee8 alloc size: 4 size: 3
    [MC] 05:55:08:338 GMT [THREAD 16296]  Idea MessageFilters:  Idea bf8988  Idea bf9aa0  Idea ca7ee8  Idea 0
    [MC] 05:55:08:348 GMT [THREAD 16296]  Idea ExpressFeatureFlyout::ctor()a67d40
    [MC] 05:55:09:109 GMT [THREAD 16296]  Idea ExpressLaunchWizard:Tongue TiedetRightSidePane - ChangeHeartBeatStage(AccessManagerB:SurprisenNonInvite)
    [MC] 05:55:17:661 GMT [THREAD 16296]  Drinks ExpressConsoleApp::getClientConfigUrl() ServerUrl is https://svc.sharedview.com
    [MC] 05:55:20:095 GMT [THREAD 12124]  Idea (InetUtils) HttpSendRequest returned status code=200
    [MC] 05:55:20:225 GMT [THREAD 16296] Waiting for authentication request to return...
    [MC] 05:55:21:747 GMT [THREAD 13660] Authentication request has returned.  A transport level error was encountered.
    [MC] 05:55:21:747 GMT [THREAD 13660] GetAuthStateEx returned: 0
    [MC] 05:55:21:747 GMT [THREAD 13660] Auth State: 2147780608
    [MC] 05:55:21:747 GMT [THREAD 13660] Request Status: 2147780640
    [MC] 05:55:21:747 GMT [THREAD 16296] MNCIAuthRequest - Passport auth failed
    [MC] 05:55:21:747 GMT [THREAD 16296] CancelPendingRequest() failed, hr: 2147778572
    [MC] 05:55:34:405 GMT [THREAD 16296]  Idea ExpressMainWindow:Big Smiletor()bf8918
    [MC] 05:55:34:405 GMT [THREAD 16296]  Idea ExpressDesktopWindow:Big Smiletor() - removed message filter ca7ee8 alloc size: 4 size: 2
    [MC] 05:55:34:405 GMT [THREAD 16296]  Idea MessageFilters:  Idea bf8988  Idea bf9aa0  Idea ca7ee8  Idea 0
    [MC] 05:55:34:405 GMT [THREAD 16296]  Idea ExpressLaunchWizard:Big Smiletor()bf9a30
    [MC] 05:55:34:425 GMT [THREAD 16296]  Idea ExpressFeatureFlyout:Big Smiletor()bf9a30
    [MC] 05:55:34:425 GMT [THREAD 16296]  Idea ExpressDesktopWindow:Big Smiletor() - removed message filter bf9aa0 alloc size: 4 size: 1
    [MC] 05:55:34:425 GMT [THREAD 16296]  Idea MessageFilters:  Idea bf8988  Idea bf9aa0  Idea ca7ee8  Idea 0
    [MC] 05:55:34:435 GMT [THREAD 16296]  Idea ExpressDesktopWindow:Big Smiletor() - removed message filter bf8988 alloc size: 4 size: 0
    [MC] 05:55:34:435 GMT [THREAD 16296]  Idea MessageFilters:  Idea bf8988  Idea bf9aa0  Idea ca7ee8  Idea 0
    [MC] 05:55:34:435 GMT [THREAD 16296]  Idea ExpressFeatureFlyout:Big Smiletor()a67d40
    [MC] 05:55:34:435 GMT [THREAD 16296]  Idea ExpressDesktopWindow:Big Smiletor() - removed message filter a67db0 alloc size: 4 size: 0
    [MC] 05:55:34:435 GMT [THREAD 16296]  Idea MessageFilters:  Idea bf8988  Idea bf9aa0  Idea ca7ee8  Idea 0
    [MC] 05:55:39:443 GMT [THREAD 16296]  Idea AccessManagerB:Big SmileeleteHeartbeatConversation
    [MC] 05:55:39:463 GMT [THREAD 16296]  Idea SQM Upload: Successfully uploaded  1 files.
    [MC] 05:55:40:094 GMT [THREAD 13480]  Drinks SQM Upload: Got upload callback - 0 D:\DOCUME~1\BHAVNE~1.KAK\LOCALS~1\Temp\Microsoft SharedView-3f4c-00.sqm 200
    [MC] 10:09:55:249 GMT [THREAD 18196]  Angel Log file started: 2008/03/28 10:09:55:249 GMT
    [MC] 10:09:55:269 GMT [THREAD 18196]  Wilted Flower No localized resource file found. (Path: C:\Program Files\Microsoft SharedView\SharedViewRes_*.dll)
    [MC] 10:09:55:269 GMT [THREAD 18196]  Wilted Flower Trying to load default (English)...

     

    It will be very helpful if you can suggest some solution to the above problem

    Tuesday, April 1, 2008 3:06 AM
  • Can you try this?

     

    1. Start Internet Explorer
    2. Click on the Tools menu, then click Internet Options in the pull down menu.
    3. Click on the Advanced tab.
    4. Under “Security” section tree, clear the Check for server certificate revocation (requires restart) check box.
    5. Click OK button.
    6. Exit and Restart Internet Explorer.

     

    Thursday, April 3, 2008 5:29 PM
  • Thanks David for the reply.

     

    I checked and the check box was not selected in default settings. I selected the check box and after that tried to login. Below is the error which was logged:

     

    [MC] 04:19:52:767 GMT [THREAD 28608]  Angel Log file started: 2008/04/04 04:19:52:767 GMT
    [MC] 04:19:52:767 GMT [THREAD 28608]  Idea Resetting ServerInfo Probe.
    [MC] 04:19:52:777 GMT [THREAD 28608]  No Protocol registration: placeware.parts.Array
    [MC] 04:19:52:777 GMT [THREAD 28608]  No Protocol registration: placeware.parts.Button
    [MC] 04:19:52:777 GMT [THREAD 28608]  No Protocol registration: placeware.parts.Int
    [MC] 04:19:52:777 GMT [THREAD 28608]  No Protocol registration: placeware.parts.IntDictionaryMap
    [MC] 04:19:52:777 GMT [THREAD 28608]  No Protocol registration: placeware.parts.List
    [MC] 04:19:52:777 GMT [THREAD 28608]  No Protocol registration: placeware.parts.RichString
    [MC] 04:19:52:777 GMT [THREAD 28608]  No Protocol registration: placeware.parts.String
    [MC] 04:19:52:777 GMT [THREAD 28608]  No Protocol registration: placeware.parts.Tuple
    [MC] 04:19:52:777 GMT [THREAD 28608]  No Protocol registration: placeware.apps.applicationsharingparts.ApplicationSharingCore
    [MC] 04:19:52:777 GMT [THREAD 28608]  No Protocol registration: placeware.apps.blobparts.BlobManager
    [MC] 04:19:52:777 GMT [THREAD 28608]  No Protocol registration: com.netopia.pware.io.IRCStream
    [MC] 04:19:52:777 GMT [THREAD 28608]  No Protocol registration: placeware.pod.ConnMgr
    [MC] 04:19:52:777 GMT [THREAD 28608]  No Protocol registration: placeware.apps.express.Express
    [MC] 04:19:52:777 GMT [THREAD 28608]  No Protocol registration: placeware.apps.express.ExpressFrontDoor
    [MC] 04:19:52:777 GMT [THREAD 28608]  No Protocol registration: placeware.apps.express.ExpressOccupant
    [MC] 04:19:52:777 GMT [THREAD 28608]  No Protocol registration: placeware.apps.express.RemoteClipboard
    [MC] 04:19:52:777 GMT [THREAD 28608]  No Protocol registration: placeware.apps.express.Telepointer
    [MC] 04:19:52:777 GMT [THREAD 28608]  No Protocol registration: placeware.apps.express.ExpressChat
    [MC] 04:19:52:867 GMT [THREAD 28608]
    [MC] 04:19:52:867 GMT [THREAD 28608]  Drinks Http user-agent: Mozilla/4.0 (compatible ; MSIE 6.0.2900.2180 ; Microsoft Windows XP Professional Service Pack 2 ; Placeware RPC 1.0)
    [MC] 04:19:52:867 GMT [THREAD 28608]  Wilted Flower No localized resource file found. (Path: C:\Program Files\Microsoft SharedView\SharedViewRes_*.dll)
    [MC] 04:19:52:867 GMT [THREAD 28608]  Wilted Flower Trying to load default (English)...
    [MC] 04:19:52:937 GMT [THREAD 28608]  Coffee Running client Version: Version %1
    [MC] 04:19:52:937 GMT [THREAD 28608]  Wilted Flower SQM Upload: Failed to upload sqm files because provided URL is empty or invalid!
    [MC] 04:19:52:937 GMT [THREAD 28608]  Idea ExpressMainWindow:SurprisenCreate()bf8918
    [MC] 04:19:52:937 GMT [THREAD 28608]  Idea ExpressDesktopWindow:SurprisenCreate() - added message filter bf8988 alloc size: 1 size: 1
    [MC] 04:19:52:937 GMT [THREAD 28608]  Idea MessageFilters:  Idea bf8988
    [MC] 04:19:52:937 GMT [THREAD 28608]  Idea ExpressFeatureFlyout::ctor()bf9a30
    [MC] 04:19:52:937 GMT [THREAD 28608]  Idea ExpressLaunchWizard:SurprisenCreate()bf9a30
    [MC] 04:19:52:937 GMT [THREAD 28608]  Idea ExpressFeatureFlyout:SurprisenCreate()bf9a30
    [MC] 04:19:52:937 GMT [THREAD 28608]  Idea ExpressDesktopWindow:SurprisenCreate() - added message filter bf9aa0 alloc size: 2 size: 2
    [MC] 04:19:52:937 GMT [THREAD 28608]  Idea MessageFilters:  Idea bf8988  Idea bf9aa0
    [MC] 04:19:53:198 GMT [THREAD 28608]  Idea ExpressDesktopWindow:SurprisenCreate() - added message filter ca7ee8 alloc size: 4 size: 3
    [MC] 04:19:53:198 GMT [THREAD 28608]  Idea MessageFilters:  Idea bf8988  Idea bf9aa0  Idea ca7ee8  Idea 0
    [MC] 04:19:53:208 GMT [THREAD 28608]  Idea ExpressFeatureFlyout::ctor()a67d58
    [MC] 04:19:54:269 GMT [THREAD 28608]  Idea ExpressLaunchWizard:Tongue TiedetRightSidePane - ChangeHeartBeatStage(AccessManagerB:SurprisenNonInvite)
    [MC] 04:20:03:423 GMT [THREAD 28608]  Drinks ExpressConsoleApp::getClientConfigUrl() ServerUrl is
    https://svc.sharedview.com
    [MC] 04:20:05:526 GMT [THREAD 26632]  Idea (InetUtils) HttpSendRequest returned status code=200
    [MC] 04:20:05:666 GMT [THREAD 28608] Waiting for authentication request to return...
    [MC] 04:20:05:996 GMT [THREAD 23604] Authentication request has returned.  A transport level error was encountered.
    [MC] 04:20:05:996 GMT [THREAD 23604] GetAuthStateEx returned: 0
    [MC] 04:20:05:996 GMT [THREAD 23604] Auth State: 2147780608
    [MC] 04:20:05:996 GMT [THREAD 23604] Request Status: 2147780640
    [MC] 04:20:05:996 GMT [THREAD 28608] MNCIAuthRequest - Passport auth failed
    [MC] 04:20:05:996 GMT [THREAD 28608] CancelPendingRequest() failed, hr: 2147778572
    [MC] 04:21:30:267 GMT [THREAD 28608]  Idea ExpressLaunchWizard:Tongue TiedetRightSidePane - ChangeHeartBeatStage(AccessManagerB:SurprisenNonInvite)
    [MC] 04:21:32:661 GMT [THREAD 28608]  Idea ExpressMainWindow:Big Smiletor()bf8918
    [MC] 04:21:32:661 GMT [THREAD 28608]  Idea ExpressDesktopWindow:Big Smiletor() - removed message filter ca7ee8 alloc size: 4 size: 2
    [MC] 04:21:32:661 GMT [THREAD 28608]  Idea MessageFilters:  Idea bf8988  Idea bf9aa0  Idea ca7ee8  Idea 0
    [MC] 04:21:32:661 GMT [THREAD 28608]  Idea ExpressLaunchWizard:Big Smiletor()bf9a30
    [MC] 04:21:32:721 GMT [THREAD 28608]  Idea ExpressFeatureFlyout:Big Smiletor()bf9a30
    [MC] 04:21:32:721 GMT [THREAD 28608]  Idea ExpressDesktopWindow:Big Smiletor() - removed message filter bf9aa0 alloc size: 4 size: 1
    [MC] 04:21:32:721 GMT [THREAD 28608]  Idea MessageFilters:  Idea bf8988  Idea bf9aa0  Idea ca7ee8  Idea 0
    [MC] 04:21:32:731 GMT [THREAD 28608]  Idea ExpressDesktopWindow:Big Smiletor() - removed message filter bf8988 alloc size: 4 size: 0
    [MC] 04:21:32:731 GMT [THREAD 28608]  Idea MessageFilters:  Idea bf8988  Idea bf9aa0  Idea ca7ee8  Idea 0
    [MC] 04:21:32:731 GMT [THREAD 28608]  Idea ExpressFeatureFlyout:Big Smiletor()a67d58
    [MC] 04:21:32:731 GMT [THREAD 28608]  Idea ExpressDesktopWindow:Big Smiletor() - removed message filter a67dc8 alloc size: 4 size: 0
    [MC] 04:21:32:731 GMT [THREAD 28608]  Idea MessageFilters:  Idea bf8988  Idea bf9aa0  Idea ca7ee8  Idea 0
    [MC] 04:21:37:728 GMT [THREAD 28608]  Idea AccessManagerB:Big SmileeleteHeartbeatConversation
    [MC] 04:21:37:738 GMT [THREAD 28608]  Idea SQM Upload: Successfully uploaded  1 files.
    [MC] 04:21:38:379 GMT [THREAD 28588]  Drinks SQM Upload: Got upload callback - 0 D:\DOCUME~1\BHAVNE~1.KAK\LOCALS~1\Temp\Microsoft SharedView-6fec-00.sqm 200
    [MC] 04:21:39:110 GMT [THREAD 24892]  Angel Log file started: 2008/04/04 04:21:39:110 GMT
    [MC] 04:21:39:110 GMT [THREAD 24892]  Idea Resetting ServerInfo Probe.
    [MC] 04:21:39:110 GMT [THREAD 24892]  No Protocol registration: placeware.parts.Array
    [MC] 04:21:39:110 GMT [THREAD 24892]  No Protocol registration: placeware.parts.Button
    [MC] 04:21:39:110 GMT [THREAD 24892]  No Protocol registration: placeware.parts.Int
    [MC] 04:21:39:110 GMT [THREAD 24892]  No Protocol registration: placeware.parts.IntDictionaryMap
    [MC] 04:21:39:110 GMT [THREAD 24892]  No Protocol registration: placeware.parts.List
    [MC] 04:21:39:110 GMT [THREAD 24892]  No Protocol registration: placeware.parts.RichString
    [MC] 04:21:39:110 GMT [THREAD 24892]  No Protocol registration: placeware.parts.String
    [MC] 04:21:39:110 GMT [THREAD 24892]  No Protocol registration: placeware.parts.Tuple
    [MC] 04:21:39:110 GMT [THREAD 24892]  No Protocol registration: placeware.apps.applicationsharingparts.ApplicationSharingCore
    [MC] 04:21:39:110 GMT [THREAD 24892]  No Protocol registration: placeware.apps.blobparts.BlobManager
    [MC] 04:21:39:110 GMT [THREAD 24892]  No Protocol registration: com.netopia.pware.io.IRCStream
    [MC] 04:21:39:110 GMT [THREAD 24892]  No Protocol registration: placeware.pod.ConnMgr
    [MC] 04:21:39:110 GMT [THREAD 24892]  No Protocol registration: placeware.apps.express.Express
    [MC] 04:21:39:110 GMT [THREAD 24892]  No Protocol registration: placeware.apps.express.ExpressFrontDoor
    [MC] 04:21:39:110 GMT [THREAD 24892]  No Protocol registration: placeware.apps.express.ExpressOccupant
    [MC] 04:21:39:110 GMT [THREAD 24892]  No Protocol registration: placeware.apps.express.RemoteClipboard
    [MC] 04:21:39:110 GMT [THREAD 24892]  No Protocol registration: placeware.apps.express.Telepointer
    [MC] 04:21:39:110 GMT [THREAD 24892]  No Protocol registration: placeware.apps.express.ExpressChat
    [MC] 04:21:39:180 GMT [THREAD 24892]
    [MC] 04:21:39:190 GMT [THREAD 24892]  Drinks Http user-agent: Mozilla/4.0 (compatible ; MSIE 6.0.2900.2180 ; Microsoft Windows XP Professional Service Pack 2 ; Placeware RPC 1.0)
    [MC] 04:21:39:190 GMT [THREAD 24892]  Wilted Flower No localized resource file found. (Path: C:\Program Files\Microsoft SharedView\SharedViewRes_*.dll)
    [MC] 04:21:39:190 GMT [THREAD 24892]  Wilted Flower Trying to load default (English)...
    [MC] 04:21:39:230 GMT [THREAD 24892]  Coffee Running client Version: Version %1
    [MC] 04:21:39:230 GMT [THREAD 24892]  Wilted Flower SQM Upload: Failed to upload sqm files because provided URL is empty or invalid!
    [MC] 04:21:39:230 GMT [THREAD 24892]  Idea ExpressMainWindow:SurprisenCreate()bf8918
    [MC] 04:21:39:230 GMT [THREAD 24892]  Idea ExpressDesktopWindow:SurprisenCreate() - added message filter bf8988 alloc size: 1 size: 1
    [MC] 04:21:39:230 GMT [THREAD 24892]  Idea MessageFilters:  Idea bf8988
    [MC] 04:21:39:230 GMT [THREAD 24892]  Idea ExpressFeatureFlyout::ctor()bf9a30
    [MC] 04:21:39:230 GMT [THREAD 24892]  Idea ExpressLaunchWizard:SurprisenCreate()bf9a30
    [MC] 04:21:39:230 GMT [THREAD 24892]  Idea ExpressFeatureFlyout:SurprisenCreate()bf9a30
    [MC] 04:21:39:230 GMT [THREAD 24892]  Idea ExpressDesktopWindow:SurprisenCreate() - added message filter bf9aa0 alloc size: 2 size: 2
    [MC] 04:21:39:230 GMT [THREAD 24892]  Idea MessageFilters:  Idea bf8988  Idea bf9aa0
    [MC] 04:21:39:481 GMT [THREAD 24892]  Idea ExpressDesktopWindow:SurprisenCreate() - added message filter ca7ee8 alloc size: 4 size: 3
    [MC] 04:21:39:481 GMT [THREAD 24892]  Idea MessageFilters:  Idea bf8988  Idea bf9aa0  Idea ca7ee8  Idea 0
    [MC] 04:21:39:491 GMT [THREAD 24892]  Idea ExpressFeatureFlyout::ctor()a67d58
    [MC] 04:21:40:502 GMT [THREAD 24892]  Idea ExpressLaunchWizard:Tongue TiedetRightSidePane - ChangeHeartBeatStage(AccessManagerB:SurprisenNonInvite)
    [MC] 04:21:49:135 GMT [THREAD 24892]  Drinks ExpressConsoleApp::getClientConfigUrl() ServerUrl is
    https://svc.sharedview.com
    [MC] 04:21:51:458 GMT [THREAD 21312]  Idea (InetUtils) HttpSendRequest returned status code=200
    [MC] 04:21:51:568 GMT [THREAD 24892] Waiting for authentication request to return...
    [MC] 04:21:51:899 GMT [THREAD 27840] Authentication request has returned.  A transport level error was encountered.
    [MC] 04:21:51:899 GMT [THREAD 27840] GetAuthStateEx returned: 0
    [MC] 04:21:51:899 GMT [THREAD 27840] Auth State: 2147780608
    [MC] 04:21:51:899 GMT [THREAD 27840] Request Status: 2147780640
    [MC] 04:21:51:899 GMT [THREAD 24892] MNCIAuthRequest - Passport auth failed
    [MC] 04:21:51:899 GMT [THREAD 24892] CancelPendingRequest() failed, hr: 2147778572

     

    After getting this error, i reverted back the check box in unchecked state and again tried to login, it has given the below error this time

     

    [MC] 04:24:50:906 GMT [THREAD 27520]  Angel Log file started: 2008/04/04 04:24:50:906 GMT
    [MC] 04:24:50:906 GMT [THREAD 27520]  Idea Resetting ServerInfo Probe.
    [MC] 04:24:50:906 GMT [THREAD 27520]  No Protocol registration: placeware.parts.Array
    [MC] 04:24:50:906 GMT [THREAD 27520]  No Protocol registration: placeware.parts.Button
    [MC] 04:24:50:906 GMT [THREAD 27520]  No Protocol registration: placeware.parts.Int
    [MC] 04:24:50:906 GMT [THREAD 27520]  No Protocol registration: placeware.parts.IntDictionaryMap
    [MC] 04:24:50:906 GMT [THREAD 27520]  No Protocol registration: placeware.parts.List
    [MC] 04:24:50:906 GMT [THREAD 27520]  No Protocol registration: placeware.parts.RichString
    [MC] 04:24:50:906 GMT [THREAD 27520]  No Protocol registration: placeware.parts.String
    [MC] 04:24:50:906 GMT [THREAD 27520]  No Protocol registration: placeware.parts.Tuple
    [MC] 04:24:50:906 GMT [THREAD 27520]  No Protocol registration: placeware.apps.applicationsharingparts.ApplicationSharingCore
    [MC] 04:24:50:906 GMT [THREAD 27520]  No Protocol registration: placeware.apps.blobparts.BlobManager
    [MC] 04:24:50:906 GMT [THREAD 27520]  No Protocol registration: com.netopia.pware.io.IRCStream
    [MC] 04:24:50:906 GMT [THREAD 27520]  No Protocol registration: placeware.pod.ConnMgr
    [MC] 04:24:50:906 GMT [THREAD 27520]  No Protocol registration: placeware.apps.express.Express
    [MC] 04:24:50:906 GMT [THREAD 27520]  No Protocol registration: placeware.apps.express.ExpressFrontDoor
    [MC] 04:24:50:906 GMT [THREAD 27520]  No Protocol registration: placeware.apps.express.ExpressOccupant
    [MC] 04:24:50:906 GMT [THREAD 27520]  No Protocol registration: placeware.apps.express.RemoteClipboard
    [MC] 04:24:50:906 GMT [THREAD 27520]  No Protocol registration: placeware.apps.express.Telepointer
    [MC] 04:24:50:906 GMT [THREAD 27520]  No Protocol registration: placeware.apps.express.ExpressChat
    [MC] 04:24:50:986 GMT [THREAD 27520]
    [MC] 04:24:50:986 GMT [THREAD 27520]  Drinks Http user-agent: Mozilla/4.0 (compatible ; MSIE 6.0.2900.2180 ; Microsoft Windows XP Professional Service Pack 2 ; Placeware RPC 1.0)
    [MC] 04:24:50:986 GMT [THREAD 27520]  Wilted Flower No localized resource file found. (Path: C:\Program Files\Microsoft SharedView\SharedViewRes_*.dll)
    [MC] 04:24:50:986 GMT [THREAD 27520]  Wilted Flower Trying to load default (English)...
    [MC] 04:24:51:036 GMT [THREAD 27520]  Coffee Running client Version: Version %1
    [MC] 04:24:51:036 GMT [THREAD 27520]  Wilted Flower SQM Upload: Failed to upload sqm files because provided URL is empty or invalid!
    [MC] 04:24:51:036 GMT [THREAD 27520]  Idea ExpressMainWindow:SurprisenCreate()bf8918
    [MC] 04:24:51:036 GMT [THREAD 27520]  Idea ExpressDesktopWindow:SurprisenCreate() - added message filter bf8988 alloc size: 1 size: 1
    [MC] 04:24:51:036 GMT [THREAD 27520]  Idea MessageFilters:  Idea bf8988
    [MC] 04:24:51:036 GMT [THREAD 27520]  Idea ExpressFeatureFlyout::ctor()bf9a30
    [MC] 04:24:51:036 GMT [THREAD 27520]  Idea ExpressLaunchWizard:SurprisenCreate()bf9a30
    [MC] 04:24:51:036 GMT [THREAD 27520]  Idea ExpressFeatureFlyout:SurprisenCreate()bf9a30
    [MC] 04:24:51:036 GMT [THREAD 27520]  Idea ExpressDesktopWindow:SurprisenCreate() - added message filter bf9aa0 alloc size: 2 size: 2
    [MC] 04:24:51:036 GMT [THREAD 27520]  Idea MessageFilters:  Idea bf8988  Idea bf9aa0
    [MC] 04:24:51:276 GMT [THREAD 27520]  Idea ExpressDesktopWindow:SurprisenCreate() - added message filter ca7ee8 alloc size: 4 size: 3
    [MC] 04:24:51:286 GMT [THREAD 27520]  Idea MessageFilters:  Idea bf8988  Idea bf9aa0  Idea ca7ee8  Idea 0
    [MC] 04:24:51:296 GMT [THREAD 27520]  Idea ExpressFeatureFlyout::ctor()a67d58
    [MC] 04:24:53:450 GMT [THREAD 27520]  Idea ExpressLaunchWizard:Tongue TiedetRightSidePane - ChangeHeartBeatStage(AccessManagerB:SurprisenNonInvite)
    [MC] 04:25:04:255 GMT [THREAD 27520]  Drinks ExpressConsoleApp::getClientConfigUrl() ServerUrl is
    https://svc.sharedview.com
    [MC] 04:25:06:859 GMT [THREAD 28192]  Idea (InetUtils) HttpSendRequest returned status code=200
    [MC] 04:25:07:009 GMT [THREAD 27520] Waiting for authentication request to return...
    [MC] 04:25:07:370 GMT [THREAD 24724] Authentication request has returned.  A transport level error was encountered.
    [MC] 04:25:07:370 GMT [THREAD 24724] GetAuthStateEx returned: 0
    [MC] 04:25:07:370 GMT [THREAD 24724] Auth State: 2147780608
    [MC] 04:25:07:380 GMT [THREAD 24724] Request Status: 2147780640
    [MC] 04:25:07:380 GMT [THREAD 27520] MNCIAuthRequest - Passport auth failed
    [MC] 04:25:07:380 GMT [THREAD 27520] CancelPendingRequest() failed, hr: 2147778572

     

    Please suggest to fix this problem, if this can be fixed we can leverage MS SharedView to a great extent.

     

    Thanks again for your help.

    Bhavnesh

    Friday, April 4, 2008 4:27 AM
  • Hi Bhavnesh,

     

    Can you verify that you can use the same Windows Live credentials to sign in to Windows Live Messenger?

     

    thanks

    Cameron

    Monday, April 28, 2008 7:34 PM
  • Hi Cameron

     

    Thanks for your reply. I am able to login to Windows Live Messenger with the same live id. I guess the problem was the network on which my computer was connected to (some firewall blocking any port or something) now i moved my PC to a less secure network and it worked fine and i was able to login to Shared View. Please let me know if you need more information on the same.

     

    Thanks again,

    Bhavnesh

    Wednesday, April 30, 2008 5:54 PM