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CRM 2013 - workflow email sends email only to 1st user. RRS feed

  • Question

  • In system workflow, I am doing send email. and then setting the "TO", "From" and "Subject".

    IF the sequence in "To" is as below,

    owner is A

    created By is B

    "Submitted" is C (custom field)  .

    Then email always goes to the first one ie A .

    If I change the sequence in "To" as below

    "Submitted" is C (custom field)

    owner is A

    created By is B

    the email goes to C.

    Note: Owner/created by/Sumbitted are fields of an entity Product.

    Plz help.

    Thanks


    P kar



    • Edited by Kar Pallavi Tuesday, March 31, 2015 9:46 AM
    Tuesday, March 31, 2015 9:22 AM

All replies

  • As the email is createdby workflow therefore owner, createdby and modified are same thats why it is going to same person. This is desired behaviour of crm

    Regards Faisal

    Tuesday, March 31, 2015 9:26 AM
  • IN system workflow, I am doing send email. and then setting the "TO", "From" and "Subject".

    IF,

    owner is A

    created By is B

    "Submitted" is C (custom field)  .

    Then email always goes to the first one ie A .

    If I change the sequence in "To" as below

    "Submitted" is C (custom field)

    owner is A

    created By is B

    the email goes to C.

    Note: Owner/created by/Sumbitted are fields of an entity Product.

    Plz help.



    P kar


    • Edited by Kar Pallavi Tuesday, March 31, 2015 9:39 AM
    Tuesday, March 31, 2015 9:34 AM