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Page can't be found in MS CRM 4.0 ? RRS feed

  • Question

  • Hi,

    What are the steps we need to follow if the error "Page can't be found in MS CRM 4.0" comes in MS CRM 4.0 ?

    Thanks,

    Srikanth Reddy

    Wednesday, August 17, 2011 8:00 AM

All replies

  • Hi,

    What steps we need to follow if error "Page can't be found in MS CRM 4.0" comes in MS CRM 4.0 ?

    Thanks,

    Srikanth Reddy

    Wednesday, August 17, 2011 7:55 AM
  • what did you do to cause the "page can't be found" error?
    daemon lin
    Wednesday, August 17, 2011 8:29 AM
  • Hi,

    Just I am asking if this error comes what are the steps we need to follow ?

    Thanks,

    Srikanth Reddy


    Wednesday, August 17, 2011 8:31 AM
  • Hi,

    The error should only come if IIS CRM website is unable to access the CRM webpage, it could been if page is deleted from the CRM Web Installation directory or due to permission issues.


    Jehanzeb Javeed

    http://worldofdynamics.blogspot.com
    Linked-In Profile |CodePlex Profile

    If you find this post helpful then please "Vote as Helpful" and "Mark As Answer".
    Wednesday, August 17, 2011 9:52 AM
  • The first place I'd look is the IIS logs (logging may need to be turned on), which will tell you the Url that the client was trying to access. Then have a look if it exists on the server, and if the user would have permission to see it
    Microsoft CRM MVP - http://mscrmuk.blogspot.com  http://www.excitation.co.uk
    Friday, August 19, 2011 8:08 AM
    Moderator
  • IT's authenticaiton.

    I know it also sounds simple but if you added a port (created a new website during the installation) Lots of folks forget to include that in the url.

    But aside from that, consider if the account authenticating the application pool is able to authenticate to the subgroups in the OU.

    In addition to that the rights to the database must be set correctly to the instance on the SQL server.

    Logs will tell you a great deal but I have done installs where all the old myths about shutting down services have caused this as well.

    Do a forensic of the AD and make sure there are SChannels working and SPNs are able to resolve.

     


    Curtis J Spanburgh
    Tuesday, August 23, 2011 6:34 PM
    Moderator