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window 7 not genuine RRS feed

  • Question

  • my gateway laptop is not even 2 years old got it from Best buy. I had to reboot system n now its saying its not Genunie. its window 7  What do i do?   When i goto The Gateway site, im to pay 200$ to get it fixed which i shouldn't have too.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4ab
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {41339107-E6EF-4FCE-B0DF-BD7B0EAF47FE}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.100226-1909
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{41339107-E6EF-4FCE-B0DF-BD7B0EAF47FE}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-3958835789-1627334550-1819619515</SID><SYSTEM><Manufacturer>Gateway</Manufacturer><Model>NV59C</Model></SYSTEM><BIOS><Manufacturer>Gateway</Manufacturer><Version>V1.14</Version><SMBIOSVersion major="2" minor="6"/><Date>20100913000000.000000+000</Date></BIOS><HWID>87BB3607018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800006-02-1033-7600.0000-2002010
    Installation ID: 010243671204660806272165342492396882099065184963027694
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 7QJB7
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).
    Remaining Windows rearm count: 2
    Trusted time: 4/8/2012 7:34:33 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LgAAAAEAAQABAAEAAAABAAAAAwABAAEA6GH8oSJFmjAs2d4/yiYo/iIw6TNcXQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   ACRSYS  ACRPRDCT
      FACP   ACRSYS  ACRPRDCT
      HPET   ACRSYS  ACRPRDCT
      BOOT   ACRSYS  ACRPRDCT
      MCFG   ACRSYS  ACRPRDCT
      ASF!   ACRSYS  ACRPRDCT
      SLIC   HPQOEM  SLIC-MPC
      ASPT   ACRSYS  ACRPRDCT
      SSDT   PmRef  CpuPm
      SSDT   PmRef  CpuPm
      SSDT   PmRef  CpuPm


    • Edited by brnyelkid Sunday, April 8, 2012 4:47 PM
    Sunday, April 8, 2012 2:31 PM

Answers

  • "brnyelkid" wrote in message news:525d56d7-90a6-4dfa-b85c-aafa8fb206f6...

    i hit ctrl f10 it asked if i wanted to reboot from manufactuerer setting i clicked yes

    so from there on my sytem startin like a fresh start until i click start button click  computer then properties

    so it says i need to activate i tried n thats when it says my window 7 is not genuine


    Monica King

     
    I can only conclude that at some time your machine has been out of your possession for repair (or loan), and that whoever had it has installed the system with a permanent Loader package.
     
    Here's teh Gateway link for the Recovery disk program in the US http://us-store.gateway.com/rcd/default.aspx

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Wednesday, April 11, 2012 1:24 AM
    Sunday, April 8, 2012 8:13 PM
    Moderator

All replies

  •   In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool (MGADiag.exe) at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the "Copy" button then “Paste” the report into a reply message in this thread.

    also please state the version and edition of windows from your COA. do not state the product key

    Sunday, April 8, 2012 2:34 PM
    Answerer
  • "brnyelkid" wrote in message news:000d15ec-a07b-4861-a71b-0b08df9871d6...
    my gateway laptop is not even 2 years old got it from Best buy. I had to reboot system n now its saying its not Genunie. What do i do?

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4ab
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003

    Other data-->
    SYSTEM><Manufacturer>Gateway</Manufacturer><Model>NV59C</Model></SYSTEM><BIOS><Manufacturer>Gateway</Manufacturer><Version>V1.14</Version><SMBIOSVersion major="2" minor="6"/><Date>20100913000000.000000+000</Date></BIOS

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Partial Product Key: 7QJB7
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).
    Remaining Windows rearm count: 2
    Trusted time: 4/8/2012 7:34:33 AM

     

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   ACRSYS  ACRPRDCT
      FACP   ACRSYS  ACRPRDCT

      SLIC   HPQOEM  SLIC-MPC

     
     
    Your installation of Windows is counterfeit.
    The SLIC table has been generated by a hacker's Loader tool -
    When a Loader has been used, it is impossible to guarantee the integrity of the installed system.
    You need to revert back to the manufacturer's factory state, using the Recovery media.
     
    I am however, at a loss to see why the Loader was installed in the first place, as the machine should probably be valid for Win7 Home Premium - what does the COA Sticker on the case say is the licensed OS??
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, April 8, 2012 3:07 PM
    Moderator
  • idk where to look for that COA sticker... It should be licensed its from a big retailer store.

    Monica King

    Sunday, April 8, 2012 4:51 PM
  • The sticker will be on the case of the machine - see this page for an example  http://www.microsoft.com/howtotell/content.aspx?pg=coa

    It may be inside the battery compartment - check your manual for instructions to see how to remove the battery to check.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Sunday, April 8, 2012 4:58 PM
    Moderator
  • "Noel D Paton" wrote
     

    The sticker will be on the case of the machine - see this page for an example  http://www.microsoft.com/howtotell/content.aspx?pg=coa

    It may be inside the battery compartment - check your manual for instructions to see how to remove the battery to check.

     

    Try this link if the one above doesn't work....
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, April 8, 2012 5:14 PM
    Moderator
  • its says window 7 prem home OA

    Acer group

     then a bar code

    CO 7p201.001

     


    Monica King

    Sunday, April 8, 2012 5:23 PM
  • In that case you can make the current install genuine by changing the Key to the one on the sticker, using the Change Product Key link at the bottom of the System properties page.

    Again - this system may be compromised by the Loader - I really do suggest that you use the manufactuerer's Recovery media to return the machine to ex-factory condition after backing up your data to external storage.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Sunday, April 8, 2012 5:30 PM
    Moderator
  • Please see: Acer Recovery Media Purchase Program and order the correct Windows 7 recovery disc designed for your computer.

    Carey Frisch

    Sunday, April 8, 2012 5:30 PM
    Moderator
  • no its a Gateway Nv59c

    Monica King

    Sunday, April 8, 2012 5:51 PM
  • i can barely see those numbers on the lable..

    how i go abt   the manufactuerer's Recovery media ?

    i rebooted system from the start, thinking that the problem would of fixed it all :because its suppose to boot to  manufactuerer start...

    thanks


    Monica King

    Sunday, April 8, 2012 5:59 PM
  • "brnyelkid" wrote in message news:c0e77f33-42d7-45f5-9537-5ee6ba0ee406...
    no its a Gateway Nv59c

    Monica King

    Gateway are now part of Acer (and have been for a few years) - but you may need to go through the Gateway site to get the proper disks.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, April 8, 2012 6:03 PM
    Moderator
  • "brnyelkid" wrote in message news:e1fe4518-bcd0-4b2f-b8f1-f5ea4566e6be...

    i can barely see those numbers on the lable..

    how i go abt   the manufactuerer's Recovery media ?

    i rebooted system from the start, thinking that the problem would of fixed it all :because its suppose to boot to  manufactuerer start...

    thanks


    Monica King

     
    By 'rebooted' do you mean reinstalled?
    If so, then there is something very odd with your installation media.
    Please tell us exactly what you did.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, April 8, 2012 6:05 PM
    Moderator
  • i hit ctrl f10 it asked if i wanted to reboot from manufactuerer setting i clicked yes

    so from there on my sytem startin like a fresh start until i click start button click  computer then properties

    so it says i need to activate i tried n thats when it says my window 7 is not genuine


    Monica King

    Sunday, April 8, 2012 8:02 PM
  • "brnyelkid" wrote in message news:525d56d7-90a6-4dfa-b85c-aafa8fb206f6...

    i hit ctrl f10 it asked if i wanted to reboot from manufactuerer setting i clicked yes

    so from there on my sytem startin like a fresh start until i click start button click  computer then properties

    so it says i need to activate i tried n thats when it says my window 7 is not genuine


    Monica King

     
    I can only conclude that at some time your machine has been out of your possession for repair (or loan), and that whoever had it has installed the system with a permanent Loader package.
     
    Here's teh Gateway link for the Recovery disk program in the US http://us-store.gateway.com/rcd/default.aspx

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Wednesday, April 11, 2012 1:24 AM
    Sunday, April 8, 2012 8:13 PM
    Moderator
  • oh well my son upgraded my system but then  my memory was to full, made my system crashed so thats why i rebooted to the begining...

    thanks again


    Monica King

    Sunday, April 8, 2012 8:57 PM
  • "brnyelkid" wrote in message news:ea180cd9-f89a-4c73-8c17-60f22151cb54...

    oh well my son upgraded my system but then  my memory was to full, made my system crashed so thats why i rebooted to the begining...

    thanks again


    Monica King

     
    You're welcome - good luck with the Recovery disks!

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, April 8, 2012 9:09 PM
    Moderator