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Customize queue entity to add column in a view RRS feed

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    Guys,

         Is it possible to customize queue entity, it's the system entity. The actual requirement is that need to customize the views i.e., need to add a column, let me know if it's do-able, if yes how? Need to achieve in MS CRM 4.0

         Thanks  


    • Edited by Satish Ashy Monday, February 18, 2013 5:15 PM Added version of MS CRM
    Monday, February 18, 2013 5:13 PM

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    Guys, 

         Got the solution we need to use the following update queries, we need to update 2 entities:

    UPDATE entity SET iscustomizable = 1 --0 WHERE name LIKE 'QueueItem'

    UPDATE attribute SET displaymask = 335544320 --67108864: Hidden, 335544320: Exposed WHERE entityid = (SELECT entityid FROM entity WHERE name = 'QueueItem') AND name = 'sender'

    • Marked as answer by Satish Ashy Tuesday, February 19, 2013 8:10 AM
    Tuesday, February 19, 2013 7:57 AM

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    Hi,

    Unfortunately, there is no supported way of doing this in crm4, but you can use the technique here http://crmland.blogspot.co.uk/2011/07/modifying-queue-item-views.html?m=1

    Scott Durow
    Read my blog: www.develop1.net/public     Follow Me on Twitter
    If this post answers your question, please click "Mark As Answer" on the post and "Mark as Helpful"

    Monday, February 18, 2013 6:54 PM
    Answerer
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    I want the attribute "sender" which is found in queueitem entity to be displayed in views, I am not getting that attribute when I try adding new columns to any existing view.
    Tuesday, February 19, 2013 6:46 AM
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    Guys, 

         Got the solution we need to use the following update queries, we need to update 2 entities:

    UPDATE entity SET iscustomizable = 1 --0 WHERE name LIKE 'QueueItem'

    UPDATE attribute SET displaymask = 335544320 --67108864: Hidden, 335544320: Exposed WHERE entityid = (SELECT entityid FROM entity WHERE name = 'QueueItem') AND name = 'sender'

    • Marked as answer by Satish Ashy Tuesday, February 19, 2013 8:10 AM
    Tuesday, February 19, 2013 7:57 AM
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    Updating the database is not supported so chances are it'll break as soon you would like to migrate to CRM 2011.
    Tuesday, February 19, 2013 3:10 PM