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  • Question

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    my one care has been installed for 3 weeks, it won't update ant-virus or spyware, I tried the boot, but there is a string error so now what?
    Tuesday, May 20, 2008 6:05 PM

Answers

All replies

  • See here for information to help troubleshoot and resolve update problems -

    http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=1286736&SiteID=2

     

    -steve

    Tuesday, May 20, 2008 6:19 PM
    Moderator
  • Hi Steve I have bought and installed a new Live 1 Care because my old one was about to expire.  It keeps telling me I have to renew.  I did uninstall the first one but continue to get fair and time to renew.  Any suggestions?

     

    Tuesday, May 20, 2008 8:58 PM
  • Hi Carol,

    You did not need to uninstall/reinstall. You simply needed to renew with the retail key.

    Now that you reinstalled, by activating with the same LiveID, the new install inherited the subscription status of the existing subscription and you were not prompted for payment or a retail PIN/Key.

     

    Go to http://billing.microsoft.com and sign in with your subscription LiveID. (Open OneCare and click help/about to view the subscription LiveID)

    Select the OneCare subscription and click on the renew link.

    Choose the option to renew with a prepaid PIN or token which is the retail product key.

    Enter the 25 character key and proceed.

    It can take up to 24 hours for the subscription status to be updated in OneCare.

     

    -steve

    Tuesday, May 20, 2008 11:29 PM
    Moderator