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cannot validate product key,

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cannot validate vista ultimate ,entertered product number from computer ,says not correct key ,computer came from manufacturer with vista basic ,so i presume product key is for the basic vista ,i took my computer to shop for upgrade to ultimate 6 weeks ago and last week i get message saying not genuine copy ! i try and validate but keeps saying cannot and try later

Saturday, April 24, 2010 1:42 AM

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Hello spikeymikey,

Please post in the Vista section of the forum: http://social.microsoft.com/Forums/en-US/genuinevista/threads

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- Marked as answer by Darin Smith MS Wednesday, April 28, 2010 9:21 PM
Saturday, April 24, 2010 2:39 PM