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    Hi I recently sign up for a one year script with One Care ((J 08).  My hard drive had to be reformatted and now doesn't recognize my subscription.  My name is Susanne Roberts and I paid for it with my Discover card.  My e-mail is szq348@yahoo.com.  I would appreciate any assistance as I don't want to waste that money!
    Wednesday, February 13, 2008 6:58 PM

Answers

  • You can still actitivate using your LiveID

     

    Just click on subscribe,

    then subscribe using your live id which is szq348@yahoo.com

     

     

    Wednesday, February 13, 2008 7:05 PM

All replies

  • You can still actitivate using your LiveID

     

    Just click on subscribe,

    then subscribe using your live id which is szq348@yahoo.com

     

     

    Wednesday, February 13, 2008 7:05 PM
  • If you have an active subscription, which is what was created when you activated on the first computer, you need to use the same LiveID on the subsequent activations. You can't use the same key twice. If you are arriving at a screen to purchase or provide a token, you are likely not using the same LiveID as the subscription ID.

     

    If you don't recall the LiveID you used for your subscription, you will need to contact support who can provide that information to you using your Key and/or contact information.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    Alternatively, sign in at http://billing.microsoft.com with email addresses that you have set up as LiveIDs and one will show your subscription listed - that would the LiveID to use to activate the reinstall.

     

    -steve

     

    Thursday, February 14, 2008 2:52 PM
    Moderator