WgaTray.exe - Application Error, after loging in to Windows XP

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  Darflot,
  
  

  Thank you for visiting the Windows Genuine Advantage (WGA) program forum. In order to receive the best support, we request all users to initially run the Microsoft Genuine Advantage Diagnostic Tool.  This will try and identify the individual issue you may be experiencing.  Please provide a brief synopsis describing your customer scenario, including any dialogue, error messages, or codes. Error codes can be found in the lower left hand corner of most Genuine Advantage Web pages when an error is encountered.

  By clicking the link below, you will download the Microsoft Genuine Advantage Diagnostic Tool (MGADT).  Then click the Run button. Then click the Run button again. Then click the Continue button to perform the diagnostic. The Windows tab should show, click the Copy button to paste your report to the clipboard.  Then paste the report into a New Post on this Forum by adding a post in it and pressing Ctrl V (to paste the text). Clicking the OK button will clear the Diagnostic window. Here is the download link:

  http://go.microsoft.com/fwlink/?linkid=52012

  Please tell us about the Certificate of Authenticity (COA) for your copy of Windows XP.

  1. What edition/version of Windows XP is titled?

  ·         Home

  ·         Professional

  ·         Media Center

  2. Does it read "OEM Software" or "OEM Product" in black lettering?

  3. Or, does it have the computer manufacturer's name in black lettering?                        

  4. Please provide the customer scenario you are experiencing.

  5. DO NOT post the Product Key.

  Not sure what to look for, see this page to reference your COA:

  http://www.microsoft.com/resources/howtotell/product.aspx?pID=2abf99cd-a5e4-469c-802e-55ca8ec542d5&cID=ea710cad-37b0-4975-bcd6-abfee19961df&method=oem&displaylang=en

  NOTE: The data collected with the MGADT does NOT contain any information that can personally identify you. The information can be fully reviewed, by you, before being posted.

  Thank you for your participation here on the Windows Genuine Advantage (WGA) program forums. We look forward to working with you.
  
  Rick, MS

  • Marked as answer by RickImAPC Wednesday, October 22, 2008 3:43 PM

  Thursday, October 16, 2008 2:24 PM
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  i get same error as Darflot. i ran anti-virus and am clean and ran disk defrag. after seeing this posting, i ran Microsoft Genuine Advantage Diagnostic Tool as you instructed and got the following (minus Product Key per your instruction).  can you help?
  
  

  Diagnostic Report (1.9.0011.0):

  -----------------------------------------

  WGA Data-->

  Validation Status: Genuine

  Validation Code: 0

   

  Cached Validation Code: N/A

  Windows Product Key: *****-*****-*****-*****-*****
  Windows Product Key Hash: jY+nlE0RT38EEXpeUqSdQPABSQc=

  Windows Product ID: 76487-OEM-2211906-00101

  Windows Product ID Type: 2

  Windows License Type: OEM SLP

  Windows OS version: 5.1.2600.2.00010100.3.0.pro

  ID: {3A63F37F-81E3-4FE3-9209-71F6841BA76F}(3)

  Is Admin: Yes

  TestCab: 0x0

  WGA Version: Registered, 1.9.40.0

  Signed By: Microsoft

  Product Name: N/A

  Architecture: N/A

  Build lab: N/A

  TTS Error: N/A

  Validation Diagnostic: 025D1FF3-230-1

  Resolution Status: N/A

   

  WgaER Data-->

  ThreatID(s): N/A

  Version: N/A

   

  WGA Notifications Data-->

  Cached Result: 0

  File Exists: Yes

  Version: 1.9.40.0

  WgaTray.exe Signed By: Microsoft

  WgaLogon.dll Signed By: Microsoft

   

  OGA Notifications Data-->

  Cached Result: N/A, hr = 0x80070002

  Version: N/A, hr = 0x80070002

  OGAExec.exe Signed By: N/A, hr = 0x80070002

  OGAAddin.dll Signed By: N/A, hr = 0x80070002

   

  OGA Data-->

  Office Status: 100 Genuine

  Microsoft Office Outlook 2003 - 100 Genuine

  Microsoft Office Standard Edition 2003 - 100 Genuine

  OGA Version: N/A, 0x80070002

  Signed By: N/A, hr = 0x80070002

  Office Diagnostics: 025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

   

  Browser Data-->

  Proxy settings: N/A

  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

  Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe

  Download signed ActiveX controls: Prompt

  Download unsigned ActiveX controls: Disabled

  Run ActiveX controls and plug-ins: Allowed

  Initialize and script ActiveX controls not marked as safe: Disabled

  Allow scripting of Internet Explorer Webbrowser control: Disabled

  Active scripting: Allowed

  Script ActiveX controls marked as safe for scripting: Allowed

   

  File Scan Data-->

   

  Other data-->

  Office Details: <GenuineResults><MachineData><UGUID>{3A63F37F-81E3-4FE3-9209-71F6841BA76F}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-K42BQ</PKey><PID>76487-OEM-2211906-00101</PID><PIDType>2</PIDType><SID>S-1-5-21-3147051609-32536049-3239901801</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>Presario V2000 (EH738UA#ABA)      </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.11    </Version><SMBIOSVersion major="2" minor="31"/><Date>20050804000000.000000+000</Date><SLPBIOS>Compaq,Hewlett,Hewlett,Compaq</SLPBIOS></BIOS><HWID>692F3107018400EA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>1</iJoin><SBID><stat>2</stat><msppid></msppid><name>HP</name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90E00409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Outlook 2003</Name><Ver>11</Ver><Val>6E990CE9C6B1D00</Val><Hash>0I+VrkllIuLsWA3RQj+TnJX9lNY=</Hash><Pid>73930-640-0000086-55359</Pid><PidType>14</PidType></Product><Product GUID="{91120409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard Edition 2003</Name><Ver>11</Ver><Val>202F7DEC3624068</Val><Hash>1NsLAN4qnRdo6BLoxit/lpaBoiE=</Hash><Pid>70141-052-0859931-56929</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 

   

  Licensing Data-->

  N/A

   

  HWID Data-->

  N/A

   

  OEM Activation 1.0 Data-->

  BIOS string matches: yes

  Marker string from BIOS: A0E1:Compaq Computer Corporation|15330:Compaq Computer Corporation|15330:Compaq Computer Corporation|A0E1:Hewlett-Packard Company

  Marker string from OEMBIOS.DAT: Compaq,Hewlett,Hewlett,Compaq

   

  OEM Activation 2.0 Data-->

  N/A

  Thursday, August 20, 2009 7:23 PM