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Windows 7 not genuine-Windows updates failing RRS feed

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    Good morning. I am experiencing repeated messages informing me that W7 that I have installed on my desktop is not valid and having severe issues with not being able to update from Windows Update. I installed from a store bought Windows 7 upgrade from Vista, additionally. Here are the results from the MGA tool I just ran. Would you please assist me? Thank you in advance.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE22
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-T2T7F-FDKT2-Q26CK
    Windows Product Key Hash: y9p00y1+UJtfkxTRJ1jXWrm1hzM=
    Windows Product ID: 00359-029-0588392-85894
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {98C3151B-EAE7-4F27-BEDA-96E2CDB90CC4}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.110622-1503
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Standard Edition 2003 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{98C3151B-EAE7-4F27-BEDA-96E2CDB90CC4}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-Q26CK</PKey><PID>00359-029-0588392-85894</PID><PIDType>5</PIDType><SID>S-1-5-21-1469921865-2145775217-3513625385</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>PPPPPPP-CCC#MMMMMMMM</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>5.11</Version><SMBIOSVersion major="2" minor="5"/><Date>20090213000000.000000+000</Date></BIOS><HWID>16BA3607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard Edition 2003</Name><Ver>11</Ver><Val>B9E043E90CFCDD4</Val><Hash>/1WYvaW4gf6tXPYzgH7Sv1F/M+I=</Hash><Pid>70141-746-0404625-56231</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00170-029-058839-01-1033-7600.0000-2322010
    Installation ID: 004912105251978703571043717980341946320321653731801356
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: Q26CK
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 10/31/2011 6:15:42 AM

    Windows Activation Technologies-->
    HrOffline: 0x8004FE22
    HrOnline: N/A
    HealthStatus: 0x0000000000004000
    Event Time Stamp: 10:27:2011 15:30
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui


    HWID Data-->
    HWID Hash Current: NgAAAAEAAgABAAEAAgABAAAABAABAAEA6GEwSrxjEDO2dNzDuvHgj6LsAOc23TPC3aLxsMj0

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            HPQOEM        SLIC-CPC
      FACP            HPQOEM        SLIC-CPC
      HPET            HPQOEM        SLIC-CPC
      MCFG            HPQOEM        SLIC-CPC
      SSDT            HPQOEM        SLIC-CPC




    • Edited by Smc621 Monday, October 31, 2011 10:21 AM Grammar
    Monday, October 31, 2011 10:17 AM

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    "Smc621" wrote in message news:008d8bfd-6b88-46a8-a225-b6a570b08226...

    Good morning. I am experiencing repeated messages informing me that W7 that I have installed on my desktop is not valid and having severe issues with not being able to update from Windows Update. I installed from a store bought Windows 7 upgrade from Vista, additionally. Here are the results from the MGA tool I just ran. Would you please assist me? Thank you in advance.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE22
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-T2T7F-FDKT2-Q26CK
    Windows Product Key Hash: y9p00y1+UJtfkxTRJ1jXWrm1hzM=
    Windows Product ID: 00359-029-0588392-85894
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010300.0.0.003

    Other data—>
    SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>PPPPPPP-CCC#MMMMMMMM</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>5.11</Version><SMBIOSVersion major="2" minor="5"/><Date>20090213000000.000000+000</Date></BIOS



    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Partial Product Key: Q26CK
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 10/31/2011 6:15:42 AM

    Windows Activation Technologies-->
    HrOffline: 0x8004FE22
    HrOnline: N/A
    HealthStatus: 0x0000000000004000
    Event Time Stamp: 10:27:2011 15:30
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui

     


     
     
    Your WGA problem is caused by the Tampered file above – it may not be the only problem, if WU is malfunctioning.
    I would suggest running CHKDSK and SFC (assuming that you’ve already tried a System Restore?)
     
    type in the Search box
    CMD.EXE
    right-click on the only file that is found
    Select Run as Administrator
    - the Elevated Command Prompt window should pop up
    At the Command prompt, type
    CHKDSK C: /R
    and hit the Enter key
    You will be told that the drive is locked, and the CHKDSK will run at he next boot - hit the Y key, and then reboot. The chkdsk will take a few hours depending on the size of the drive, so be patient!

    After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) - then run the SFC

    SFC -System File Checker - Instructions
    Click on the Start button
    type in the Search box
    CMD.EXE
    right-click on the only file that is found
    Select Run as Administrator
    - the Elevated Command Prompt window should pop up
    At the Command prompt, type

    SFC /SCANNOW

    and hit the Enter key
    Wait for the scan to finish - make a note of any error messages - and then reboot.

    run another MGADiag report, and post the results.
     
     
    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Proposed as answer by Darin Smith MS Monday, October 31, 2011 8:13 PM
    • Marked as answer by Darin Smith MS Friday, November 4, 2011 11:39 PM
    Monday, October 31, 2011 11:06 AM
    Moderator

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    "Smc621" wrote in message news:008d8bfd-6b88-46a8-a225-b6a570b08226...

    Good morning. I am experiencing repeated messages informing me that W7 that I have installed on my desktop is not valid and having severe issues with not being able to update from Windows Update. I installed from a store bought Windows 7 upgrade from Vista, additionally. Here are the results from the MGA tool I just ran. Would you please assist me? Thank you in advance.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE22
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-T2T7F-FDKT2-Q26CK
    Windows Product Key Hash: y9p00y1+UJtfkxTRJ1jXWrm1hzM=
    Windows Product ID: 00359-029-0588392-85894
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010300.0.0.003

    Other data—>
    SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>PPPPPPP-CCC#MMMMMMMM</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>5.11</Version><SMBIOSVersion major="2" minor="5"/><Date>20090213000000.000000+000</Date></BIOS



    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Partial Product Key: Q26CK
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 10/31/2011 6:15:42 AM

    Windows Activation Technologies-->
    HrOffline: 0x8004FE22
    HrOnline: N/A
    HealthStatus: 0x0000000000004000
    Event Time Stamp: 10:27:2011 15:30
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui

     


     
     
    Your WGA problem is caused by the Tampered file above – it may not be the only problem, if WU is malfunctioning.
    I would suggest running CHKDSK and SFC (assuming that you’ve already tried a System Restore?)
     
    type in the Search box
    CMD.EXE
    right-click on the only file that is found
    Select Run as Administrator
    - the Elevated Command Prompt window should pop up
    At the Command prompt, type
    CHKDSK C: /R
    and hit the Enter key
    You will be told that the drive is locked, and the CHKDSK will run at he next boot - hit the Y key, and then reboot. The chkdsk will take a few hours depending on the size of the drive, so be patient!

    After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) - then run the SFC

    SFC -System File Checker - Instructions
    Click on the Start button
    type in the Search box
    CMD.EXE
    right-click on the only file that is found
    Select Run as Administrator
    - the Elevated Command Prompt window should pop up
    At the Command prompt, type

    SFC /SCANNOW

    and hit the Enter key
    Wait for the scan to finish - make a note of any error messages - and then reboot.

    run another MGADiag report, and post the results.
     
     
    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Proposed as answer by Darin Smith MS Monday, October 31, 2011 8:13 PM
    • Marked as answer by Darin Smith MS Friday, November 4, 2011 11:39 PM
    Monday, October 31, 2011 11:06 AM
    Moderator
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    First Noel, thank you for trying to help me resolve this problem. Second, I followed all of your instructions and these are the results of everything:

     

    CHKDSK: After reboot, the only result that came from running it was "Volume is clean."

    SFC/SCANNOW result was that "Windows Resource Protection found corrupt files but was unable to fix some of them." The details are in the CBS log from the Windows\Logs folder but not sure if you want me to post the 693 kb here. Please advise and thank you again.

     

     

    Monday, October 31, 2011 9:50 PM
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    "Smc621" wrote in message news:58d26f3c-665a-45a4-8ef4-978b31e6d67c...

    First Noel, thank you for trying to help me resolve this problem. Second, I followed all of your instructions and these are the results of everything:

     

    CHKDSK: After reboot, the only result that came from running it was "Volume is clean."

    SFC/SCANNOW result was that "Windows Resource Protection found corrupt files but was unable to fix some of them." The details are in the CBS log from the Windows\Logs folder but not sure if you want me to post the 693 kb here. Please advise and thank you again.

     

     

    ...and the new MGADiag report?
    it sounds from your SFC result that you may have considerable corruption present – since you have what appears to be an install from a Retail disk, I would try a repair install of the OS, and go from there.
    If you need further assistance on that, the place to go is the Windows Answers forums - http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_install
     
    If you’re desperate to avoid a repair install, and you still have problems with WU, then I suggest posting in the SevenForums Windows Updates forum, where a specialist is able to craft customised repairs based on the output from SFC and CheckSUR logs - http://www.sevenforums.com/windows-updates-activation/ (note – he does have a real-life job, so this process can take some time!)
     
    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Proposed as answer by Darin Smith MS Wednesday, November 2, 2011 9:57 PM
    Tuesday, November 1, 2011 9:48 AM
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    No reply from the Original Poster.

    Issue is assumed to be resolved.

    Darin MS
    Friday, November 4, 2011 11:38 PM
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    Hmmm - I just noticed the date (and other things) of the BIOS on this machine....

    SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>PPPPPPP-CCC#MMMMMMMM</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>5.11</Version><SMBIOSVersion major="2" minor="5"/><Date>20090213000000.000000+000</Date></BIOS  

    This looks suspiciously as if the machine is in fact based on a Retail motherboard, but with the DMI info hacked to look somewhat like an HP board.

    The date is, anyhow too early to support a Win 7 SLP BIOS.

     

    The install is non-genuine.

     

     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, November 5, 2011 11:37 AM
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    But, Noel,

    Windows Product ID Type: 5
    Windows License Type: Retail

    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Saturday, November 5, 2011 1:47 PM
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    Oh B&gger!

     - I never checked it, and confused it with the HP one - 3Q6C9.

    Mea Culpa.

    Doesn't alter the fact that someone's been trying to make the motherboard look like an HP, possibly of a different kind to the one it actually is. The only thing I can think of that may give rise to that sort of entry in a legitimate machine would be if it's a replacement board.

     

    Blame the lack of caffeine again (and I have a Kilo of beans in the fridge, too!)

     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, November 5, 2011 2:15 PM
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    Yes, it looks hacked.

    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Saturday, November 5, 2011 3:06 PM
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