I have a Gateway Windows 64-Bit Computer. I received the message that my operating system is not genuine even though it is OEM. I called Microsoft Assistance & they walked me through the validation & the set-up window said that the validation was
successful. I restarted twice & I am no longer getting the Activation message but I am still unable to access a lot of programs, both stand-alone & Windows based, including- My Computer, Control Panel, Windows Defender, etc.
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Genuine
Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-JQRYV-XXHYF-3HJTP
Windows Product Key Hash: UC6lMCMP5fscF3M/by1C8kp0JLY=
Windows Product ID: 89583-OEM-7411861-91069
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.0.6002.2.00010300.2.0.003
ID: {FCDBFEEC-558A-48F3-9D23-44449E250CDA}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000009
Build lab: 6002.vistasp2_gdr.100218-0019
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
Microsoft Office Small Business 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{FCDBFEEC-558A-48F3-9D23-44449E250CDA}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3HJTP</PKey><PID>89583-OEM-7411861-91069</PID><PIDType>8</PIDType><SID>S-1-5-21-1591617202-1210337137-939529332</SID><SYSTEM><Manufacturer>Gateway</Manufacturer><Model>DX4720-03</Model></SYSTEM><BIOS><Manufacturer>American
Megatrends Inc.</Manufacturer><Version>A7399NG2.202</Version><SMBIOSVersion major="2" minor="5"/><Date>20080806000000.000000+000</Date></BIOS><HWID>E0313507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central
Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>GATEWA</OEMID><OEMTableID>SYSTEM
</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft
Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product><Product GUID="{91120000-00CA-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office
Small Business 2007</Name><Ver>12</Ver><Val>5F88E527652270E</Val><Hash>ZCYV3v+lD7hhyX5A08FEa7Rwo1o=</Hash><Pid>81606-903-4094855-64761</Pid><PidType>1</PidType></Product></Products><Applications><App
Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12"
Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.0.6002.18005
Name: Windows(TM) Vista, HomePremium edition
Description: Windows Operating System - Vista, OEM_COA_SLP channel
Activation ID: c3505bd0-004a-49b9-84db-a1a4869eddf1
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 89583-00148-118-691069-02-1033-6002.0000-2552010
Installation ID: 020351765426831953957523409225959000529271862082904834
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
Partial Product Key: 3HJTP
License Status: Licensed
Windows Activation Technologies-->
N/A
HWID Data-->
HWID Hash Current: OgAAAAIAAgABAAEABAACAAAAAgABAAEA6GGOZy4Hnyg6E+zFGp9whpK8v7wWsPL0tmpwytZbrFZGyg==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC 080608 APIC1142
FACP 080608 FACP1142
HPET 080608 OEMHPET0
MCFG 080608 OEMMCFG
WDRT 080608 NV-WDRT
SLIC GATEWA SYSTEM
OEMB 080608 OEMB1142
NVHD 080608 NVHDCP
AWMI 080608 OEMB1142
SSDT DpgPmm CpuPm
Any help is most appreciated.
Joe
