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Windows Vista 64-bit is Activated-Nothing Works RRS feed

  • Question

  • I have a Gateway Windows 64-Bit Computer. I received the message that my operating system is not genuine even though it is OEM. I called Microsoft Assistance & they walked me through the validation & the set-up window said that the validation was successful. I restarted twice & I am no longer getting the Activation message but I am still unable to access a lot of programs, both stand-alone & Windows based, including- My Computer, Control Panel, Windows Defender, etc.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-JQRYV-XXHYF-3HJTP
    Windows Product Key Hash: UC6lMCMP5fscF3M/by1C8kp0JLY=
    Windows Product ID: 89583-OEM-7411861-91069
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {FCDBFEEC-558A-48F3-9D23-44449E250CDA}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000009
    Build lab: 6002.vistasp2_gdr.100218-0019
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    Microsoft Office Small Business 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{FCDBFEEC-558A-48F3-9D23-44449E250CDA}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3HJTP</PKey><PID>89583-OEM-7411861-91069</PID><PIDType>8</PIDType><SID>S-1-5-21-1591617202-1210337137-939529332</SID><SYSTEM><Manufacturer>Gateway</Manufacturer><Model>DX4720-03</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>A7399NG2.202</Version><SMBIOSVersion major="2" minor="5"/><Date>20080806000000.000000+000</Date></BIOS><HWID>E0313507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>GATEWA</OEMID><OEMTableID>SYSTEM  </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product><Product GUID="{91120000-00CA-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Small Business 2007</Name><Ver>12</Ver><Val>5F88E527652270E</Val><Hash>ZCYV3v+lD7hhyX5A08FEa7Rwo1o=</Hash><Pid>81606-903-4094855-64761</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_COA_SLP channel
    Activation ID: c3505bd0-004a-49b9-84db-a1a4869eddf1
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89583-00148-118-691069-02-1033-6002.0000-2552010
    Installation ID: 020351765426831953957523409225959000529271862082904834
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: 3HJTP
    License Status: Licensed

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: OgAAAAIAAgABAAEABAACAAAAAgABAAEA6GGOZy4Hnyg6E+zFGp9whpK8v7wWsPL0tmpwytZbrFZGyg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            080608        APIC1142
      FACP            080608        FACP1142
      HPET            080608        OEMHPET0
      MCFG            080608        OEMMCFG
      WDRT            080608        NV-WDRT
      SLIC            GATEWA        SYSTEM  
      OEMB            080608        OEMB1142
      NVHD            080608        NVHDCP
      AWMI            080608        OEMB1142
      SSDT            DpgPmm        CpuPm


     

    Any help is most appreciated.

     

    Joe

    • Edited by JTP180 Monday, September 13, 2010 2:06 AM
    Sunday, September 12, 2010 8:21 PM

Answers

  • Hi Joe, 

      As you mentioned (and confirmed by your Diagnostic Report) your Windows is not Non-Genuine.  The issues you mentioned (as well as the now resolved, non-genuine messages) are likely symptoms of a larger Windows issue.

     I can't be sure, but I think Carl is on the right track thinking it may be Malware related. Unfortunatly this forum can only help with Validation (Non-Genuine) issues with you do not appear to have.

     I recommend posting in the Vista Answers Forums http://social.answers.microsoft.com/Forums/en-US/category/windowsvista. Most likely in the 'Security, Privacy, and User Accounts' or 'System Repair and Recovery' sections.

    Thank you,


    Darin MS
    • Marked as answer by Darin Smith MS Tuesday, September 14, 2010 8:14 PM
    Tuesday, September 14, 2010 8:14 PM

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