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Product Key not moved with MS Office Standard 2007 from old hard drive to new hard drive; says product key I have is invalid but I have it in print RRS feed

  • Question

  • Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-JQMWD-2QJRJ-RJ34F
    Windows Product Key Hash: R8gPTEFMoOygFewoq/uOoWMpz68=
    Windows Product ID: 89578-OEM-7332157-00237
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {9F788B3B-CC47-49B1-AA9E-1B7895B08E8E}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.090302-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 102
    2007 Microsoft Office system - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{9F788B3B-CC47-49B1-AA9E-1B7895B08E8E}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-RJ34F</PKey><PID>89578-OEM-7332157-00237</PID><PIDType>2</PIDType><SID>S-1-5-21-1807422815-738861055-1700803671</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite L305D</Model></SYSTEM><BIOS><Manufacturer>Insyde Corp.</Manufacturer><Version>1.50</Version><SMBIOSVersion major="2" minor="4"/><Date>20090227000000.000000+000</Date></BIOS><HWID>A9333507018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSINV</OEMID><OEMTableID>TOSINV00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6001.18000
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00146-321-500237-02-1033-6001.0000-1302009
    Installation ID: 011084485405417663698340332661853241410765382194332431
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: RJ34F
    License Status: Licensed

    HWID Data-->
    HWID Hash Current: NgAAAAEABAABAAEAAQABAAAAAwABAAEAeqg84i49sK4yy1T5EDMGpNRK8vTMSQ7XFlmsVn4o

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   TOSINV  TOSINV00
      FACP   TOSINV  TOSINV00
      HPET   TOSINV  TOSINV00
      BOOT   TOSINV  TOSINV00
      MCFG   TOSINV  TOSINV00
      SLIC   TOSINV  TOSINV00
      SSDT   AMD     PowerNow

    I used Disk Copy to move programs and files from a hard drive when my HP DV9700 crapped out due to known NVidia card issue and HP won't help me, so I bought a Toshiba and attempted to move all files, settings, programs, etc. to new laptop hard drive. Now the MS programs say my product key is not valid.  I purchased the MS Office Standard 2007 version in July 2008 and it doesn't expire until March 2011 so I can't figure out why my product key isnt' working. 

    Do I need to uninstall the MS trial version software from my new Toshiba laptop so there is no conflict when launching an MS program?

    Saturday, August 15, 2009 5:02 PM

Answers

  • Hello Karen,

    Thanks for posting back to clear that up for us!  It was kinda puzzling! :-)

    Your plan to uninstall the Office Trial that came with your Toshiba before installing the full retail license you purchased and downloaded from the Microsoft site is a sound plan, and will serve to prevent potential conflicts.

    Hopefully all will go smoothly, but if not, you know where to find us ;-)  Good Luck!
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Tuesday, September 22, 2009 6:05 PM
    Saturday, August 22, 2009 2:46 AM

All replies

  • Hello Karen in Texas,

    You do not want to just copy program files from an old computer to a new one--you will get best results by doing a regular full installation of the program on the new computer using the installation CD or the installation download file (as applicable).

    If you have a genuine Office 2007 CD from which you want to install your already purchased copy of Office, then Yes, it is a great idea to first use Add or Remove programs to uninstall the existing trial installation of Office that came on the computer.  This is the best way to avoid any potential conflicts.

    By the way, you mentioned that your Office Standard 2007 "expires" in 2011.  Could you be more specific about this?  I am unaware of any retail license for Office that "expires" as you described it.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Monday, August 17, 2009 2:57 PM
  • Dan:
    Thank you for the great explanation. I must have misunderstood the capabilities of Disk Copy.  I purchased and downloaded MS Office Standard 2007 full license version from the MS website. I'll first uninstall the trial installation of Office that is loaded on my new Toshiba laptop. 

    As for the 'expires in 2011,' in my exasperated state of mind when troubleshooting the issue, having the product key not being accepted, etc., then finding this great forum and submitting my question I inadvertently copied down the expiration date that was listed on my invoice which is, of course, my credit card expiration date.  <embarrassed>


    Karen
    Saturday, August 22, 2009 12:50 AM
  • Hello Karen,

    Thanks for posting back to clear that up for us!  It was kinda puzzling! :-)

    Your plan to uninstall the Office Trial that came with your Toshiba before installing the full retail license you purchased and downloaded from the Microsoft site is a sound plan, and will serve to prevent potential conflicts.

    Hopefully all will go smoothly, but if not, you know where to find us ;-)  Good Luck!
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Tuesday, September 22, 2009 6:05 PM
    Saturday, August 22, 2009 2:46 AM