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WGA says my genuine product key is already in use..... RRS feed

  • Question

  • Hello, I purchased this computer with Vista x64 Service Pack 1 preinstalled less than two weeks ago.  I live in the U.S. and purchased this computer from a company called CyberpowerPC. 

     

    Today, I updated my bios on my MSI p35 Neo motherboard, which requires a reset to CMOS (and thusly, the system clock as well).  When Vista checked for updates, it told me that my system clock was too far out of whack to get them.  I fixed that, but then started getting these activation prompts from WGA saying that hardware changes required that I re-validate Vista.  To my extreme disgust, it told me that my product key was already in use.  MY COPY IS GENUINE AND LEGIT!

     

    I have provided my diagnostic report here.  I am surprised that I had to come to these forums to find the tool for getting this diagnostic, and to see that so many others are having nearly identical issues as me.  If this is as widespread a problem as I guess, Microsoft should have this program on their home site...  But I digress....

     

    The window is not showing an error code, it just gives me options.  The phone activation is not working - I get put on hold and the booted off after a few minutes.  It tells me I have two days left to validate now.  I have submitted an email request for support as well.  Hopefully I will get this resolved within the two day time frame - if not, what will happen?  Should I be going about this differently?  I rather miffed right now, but any help anyone could give me would be much appreciated.   

     

    Diagnostic Report (1.7.0069.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-F7T7Q-JBXTM-B3XHF
    Windows Product Key Hash: IpQnMU73r06qL1FMUFaeNNNqDlY=
    Windows Product ID: 89583-OEM-7318934-12296
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {97B7B42B-9632-4F8D-B724-CDFF5801F51D}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000009
    Build lab: 6001.longhorn_rtm.080118-1840
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 102
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_B4D0AA8B-784-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{97B7B42B-9632-4F8D-B724-CDFF5801F51D}</UGUID><Version>1.7.0069.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-B3XHF</PKey><PID>89583-OEM-7318934-12296</PID><PIDType>3</PIDType><SID>S-1-5-21-3191990408-2621640659-1216028908</SID><SYSTEM><Manufacturer>MICRO-STAR INTERNATIONAL CO.,LTD</Manufacturer><Model>MS-7360</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V1.6</Version><SMBIOSVersion major="2" minor="5"/><Date>20071204000000.000000+000</Date></BIOS><HWID>53303507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><PidType>19</PidType></Product></Products></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

     

    Tuesday, February 26, 2008 6:03 AM

Answers

  • Hello Richard,

     

      Any changes to the computer's Motherboard (such as a Bios Update) can be seen by Windows as a significant hardware change. In such situations, Windows requires re-activation. The OEM version of Vista, That you have installed, can only be activated over the internet, the first time you activate. Any re-activations, after the first activation, must be done by phone.

     

      Please retry the Phone Activation.

     

    Thank you,

    Darin Smith

    WGA Forum Manager

     

    p.s.  I have been asked to collect any customer feedback (good or bad) regarding Product Activation. I will be adding your above post, to that feedback.

    Tuesday, February 26, 2008 8:02 PM

All replies

  • You can reset your Windows Vista activation by performing the following:

     

    1. Click on the Start button and in the Start Search box type in:  slui.exe 4

     

    2. Press the Enter key on your keyboard.

     

    3. Select your Country.

     

    4. Follow the instructions for phone activation.

     

    5.  Once completed, restart your computer.

     

    Tuesday, February 26, 2008 3:21 PM
    Moderator
  • Hello Richard,

     

      Any changes to the computer's Motherboard (such as a Bios Update) can be seen by Windows as a significant hardware change. In such situations, Windows requires re-activation. The OEM version of Vista, That you have installed, can only be activated over the internet, the first time you activate. Any re-activations, after the first activation, must be done by phone.

     

      Please retry the Phone Activation.

     

    Thank you,

    Darin Smith

    WGA Forum Manager

     

    p.s.  I have been asked to collect any customer feedback (good or bad) regarding Product Activation. I will be adding your above post, to that feedback.

    Tuesday, February 26, 2008 8:02 PM