Remove From My Forums

After Updating, Windows Tells Me my Copy is No Longer Genuine

Question
0

Sign in to vote

Any ideas? I can't install SP1 because of this. I have no idea what I could of installed to cause this issue.A few other questions:How can I tell if I have SP1 installed? Is there a way I can check or manually download it?Please help me diagnose this problem.

Heres the diagnostic report.

Diagnostic Report (1.7.0095.0):
-----------------------------------------
WGA Data-->
Validation Status: Invalid License
Validation Code: 50
Online Validation Code: 0x80070426
Cached Validation Code: N/A, hr = 0x80070426
Windows Product Key: *****-*****-K2VH3-GW2W7-CPCHF
Windows Product Key Hash: gV7Kj7jSpNz6JaWJaSFdmvyGc/g=
Windows Product ID: 89587-OEM-7300551-51626
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.0.6000.2.00010100.0.0.001
CSVLK Server: N/A
CSVLK PID: N/A
ID: {3ACD3A52-4CDE-4961-BD33-79EC4E0B3249}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows Vista (TM) Ultimate
Architecture: 0x00000009
Build lab: 6000.vista_gdr.071023-1545
TTS Error: M:20080620132347066-
Validation Diagnostic:
Resolution Status: N/A

WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
WGATray.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\user32.dll[6.0.6000.16438]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{3ACD3A52-4CDE-4961-BD33-79EC4E0B3249}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6000.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-CPCHF</PKey><PID>89587-OEM-7300551-51626</PID><PIDType>3</PIDType><SID>S-1-5-21-1646777919-2439155821-4055577931</SID><SYSTEM><Manufacturer>XFX78I</Manufacturer><Model>XFX nForce 780i 3-Way SLI</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="4"/><Date>20080324000000.000000+000</Date></BIOS><HWID>DD303507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: U1BMRwEAAAAAAQAACAAAANQKAAAAAAAAYWECAID6//8uOff2qdDIAdArSr9MLECc5R83cvYPeMxWEHEI5TljVReF15U8CfLpOaFpgt+7ZF920BWdPauuuaPTNr0UEFCkVaUbxRmsJE3SoNeIuMpnV0y+oEalFG9Lqiy06+216T3+3YpHs/4iZ+S8PGJVzATbEeSmtmHv23Fszgift7ojEtbVSJvAMAEwNKSqzmEoZxPMqvgdiGIQOT9vjSLV9dzF//x4MzHjERZj7qSz1UKGdypAhr3Jq5d0KZNWwwdYiXpc/hINcaDhijOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAzQK0q/TCxAnOUfN3L2D3jMmSwW+1nAbBIsraNBThNrX4gDsYVcTznQkHud63pwvOyj0za9FBBQpFWlG8UZrCRNXa83PGvHj7TwpyUUOw9QEqostOvttek9/t2KR7P+ImfkvDxiVcwE2xHkprZh79txbM4In7e6IxLW1UibwDABMDSkqs5hKGcTzKr4HYhiEDk/b40i1fXcxf/8eDMx4xEWY+6ks9VChncqQIa9yauXdCmTVsMHWIl6XP4SDXGg4YozkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgM0CtKv0wsQJzlHzdy9g94zDLL+RlRok8CoDKrdu4DkgretRJaDj7R2YdN4u23hG9so9M2vRQQUKRVpRvFGawkTbwEI7+ts/o1/oKyNs/eTTCqLLTr7bXpPf7dikez/iJn5Lw8YlXMBNsR5Ka2Ye/bcWzOCJ+3uiMS1tVIm8AwATA0pKrOYShnE8yq+B2IYhA5P2+NItX13MX//HgzMeMRFmPupLPVQoZ3KkCGvcmrl3Qpk1bDB1iJelz+Eg1xoOGKM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDA==

Friday, June 20, 2008 6:32 PM

Answers

0

Sign in to vote

Hello nodiquefb,

Vista is in what is called a 'Mod-Auth' Tamper state. There are 2 types of Mod-Auth tampers.

1) A critical system file was modified On Disk - What this means is that the file, located on the hard drive, was modified in some way. This can be caused by random file corruption, a malicious program (spyware, malware, virus) or by manual file modification (by a user of the system). There is also a very small chance that an Update may fail mid-update and cause this type of issue. As a safety mechanism, Updates are made so that if they fail, they roll back any updating that was done before the failure, but there is an off-chance that the roll back may not occure.

2) A critical system file was modified In Memory - What this means is the file itself (on the hard drive) is un-modified, but the code, from that file, running in the system, was modified in some way. and is usually caused by a running program that is incompatible with Vista.

Because of the Mismatched files listed under the "File Scan Data-->" line of your Diagnostic Report, (i.e. user32.dll[6.0.6000.16438]) your issue is a On Disk Mod-Auth

To resolve the issue, we need to replace the bad file with a unmodified/uncorrupted copy. You can do this by one of following ways:

A) Install Service Pack 1 for Vista (http://www.microsoft.com/downloads/details.aspx?FamilyID=b0c7136d-5ebb-413b-89c9-cb3d06d12674&DisplayLang=en). I believe SP1 contains an updated version of file user32.dll, that once installed, should resolve the issue.

Or

B) You can re-install a past Update that contained that file (in your case update KB925902) by following the below steps:

First, uninstall the updates:

1) Log into Vista in Safe Mode

2) Click 'Start' button, then Click 'Control Panel'.

3) Click 'Classic View' in the upper right of the Control Panel window.

4) Double-Click the icon named 'Programs and Features'.

5) Click the 'View installed updates' link in the upper right of the Program and Features window.

6) It may take some time for the list of Updates to appear, please wait.

7) Right-Click on the update 'KB925902' and select 'Uninstall'.

8) Reboot into Normal Mode

Now, manually reinstall the updates:

(At this point, Vista may or may not be in reduced functionality, the below steps assume that Vista is in reduced functionality)

9) Log in to Vista and select the options that brings up the Internet Browser.

10) Go to http://www.microsoft.com/downloads

11) Search for KB925902

12) In the search results, click the update that has "KB925902" in the name.

13) Click the 'Download' button.

14) You will be given the choice to Save or Run, select Run

15) Reboot 2 times.

Or

C) Repair Windows using System Restore:

1) Reboot Vista into Safe Mode

2) Go to Control Panel

3) On the left hand side of the Control Panel window, Click on "Classic View"

4) Double-click "Backup and Restore Center"

5) On the left hand side of the window, click "Repair Windows using system restore"

6) Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.

7) Click the "Next" button.

8) Reboot back into Normal mode

9) Vista should no longer be in Reduced Functionality mode

And lastly, if none of these suggestions resolves your issue, open a (no cost) support request at http://go.microsoft.com/fwlink/?linkid=52029 for additional assistance.

Thank you,

Darin Smith

WGA Forum Manager

Friday, June 20, 2008 7:31 PM

All replies

0

Sign in to vote

Hello nodiquefb,

Vista is in what is called a 'Mod-Auth' Tamper state. There are 2 types of Mod-Auth tampers.

1) A critical system file was modified On Disk - What this means is that the file, located on the hard drive, was modified in some way. This can be caused by random file corruption, a malicious program (spyware, malware, virus) or by manual file modification (by a user of the system). There is also a very small chance that an Update may fail mid-update and cause this type of issue. As a safety mechanism, Updates are made so that if they fail, they roll back any updating that was done before the failure, but there is an off-chance that the roll back may not occure.

2) A critical system file was modified In Memory - What this means is the file itself (on the hard drive) is un-modified, but the code, from that file, running in the system, was modified in some way. and is usually caused by a running program that is incompatible with Vista.

Because of the Mismatched files listed under the "File Scan Data-->" line of your Diagnostic Report, (i.e. user32.dll[6.0.6000.16438]) your issue is a On Disk Mod-Auth

To resolve the issue, we need to replace the bad file with a unmodified/uncorrupted copy. You can do this by one of following ways:

A) Install Service Pack 1 for Vista (http://www.microsoft.com/downloads/details.aspx?FamilyID=b0c7136d-5ebb-413b-89c9-cb3d06d12674&DisplayLang=en). I believe SP1 contains an updated version of file user32.dll, that once installed, should resolve the issue.

Or

B) You can re-install a past Update that contained that file (in your case update KB925902) by following the below steps:

First, uninstall the updates:

1) Log into Vista in Safe Mode

2) Click 'Start' button, then Click 'Control Panel'.

3) Click 'Classic View' in the upper right of the Control Panel window.

4) Double-Click the icon named 'Programs and Features'.

5) Click the 'View installed updates' link in the upper right of the Program and Features window.

6) It may take some time for the list of Updates to appear, please wait.

7) Right-Click on the update 'KB925902' and select 'Uninstall'.

8) Reboot into Normal Mode

Now, manually reinstall the updates:

(At this point, Vista may or may not be in reduced functionality, the below steps assume that Vista is in reduced functionality)

9) Log in to Vista and select the options that brings up the Internet Browser.

10) Go to http://www.microsoft.com/downloads

11) Search for KB925902

12) In the search results, click the update that has "KB925902" in the name.

13) Click the 'Download' button.

14) You will be given the choice to Save or Run, select Run

15) Reboot 2 times.

Or

C) Repair Windows using System Restore:

1) Reboot Vista into Safe Mode

2) Go to Control Panel

3) On the left hand side of the Control Panel window, Click on "Classic View"

4) Double-click "Backup and Restore Center"

5) On the left hand side of the window, click "Repair Windows using system restore"

6) Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.

7) Click the "Next" button.

8) Reboot back into Normal mode

9) Vista should no longer be in Reduced Functionality mode

And lastly, if none of these suggestions resolves your issue, open a (no cost) support request at http://go.microsoft.com/fwlink/?linkid=52029 for additional assistance.

Thank you,

Darin Smith

WGA Forum Manager

Friday, June 20, 2008 7:31 PM
0

Sign in to vote

Also, to tell if you have SP1 installed or not, look at your Diagnostic Report for the line that reads: "Build lab:"

If the Build Lab shows 6000.vista_gdr.071023-1545 (as yours does) then you do not have SP1 installed.

If the Build Lab shows 6001.longhorn.080101-1935 (or similar) then you do have SP1 installed.

Darin

Friday, June 20, 2008 7:36 PM

Answered by:

After Updating, Windows Tells Me my Copy is No Longer Genuine

Question

Answers

All replies