• Question

  • Im currently a new user to windows vista and am currently being given an error message stating error:0xC004D401 i am not sure what this means could anyone please possible help.
    • Moved by RickImAPC Monday, August 25, 2008 4:53 PM right forum (Moved from Windows XP Genuine Advantage Validation Issues (Windows XP) to Windows Vista Validation Issues (Windows Vista))
    Monday, August 25, 2008 11:37 AM


  • BonnieTol,

    In order to receive the best support, we request all users to initially run the Genuine Diagnostics tool.  The tool will try and identify the individual issue you may be experiencing.  Also, please provide a brief synopsis describing the how you received/experienced your error code.

    Please download and run the MS Genuine Diagnostic Tool utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.


    Rick, MS

    ps- I am also moving this to the Vista Validation forum which is more appropriate for your post.

    • Edited by RickImAPC Monday, August 25, 2008 4:52 PM Validation Forum Move
    • Edited by Darin Smith MS Monday, August 25, 2008 11:00 PM took out un-needed info
    • Marked as answer by Stephen Holm Tuesday, September 2, 2008 8:55 PM
    Monday, August 25, 2008 4:51 PM