I got a new laptop a month ago, and now I have lost access to windows. when i log on a black screen comes up with a windows activation box claiming "windows has expired and windows is no longer working. To use windows you must activate this copy of windows".
then it gives 3 options;
-'activate windows online now' (this results in error code 0x8007232B)
-'access your computer with reduced functionality'
-re-type product key' (when i type in the product key on the sticker on the laptop it does not recognise it).
below is a diagnostics:
Diagnostic Report (1.9.0011.0):
-----------------------------------------
WGA Data-->
Validation Status: Invalid License
Validation Code: 50
Cached Validation Code: 0xc004c4a8
Windows Product Key: *****-*****-G996G-VWGXY-2V3X8
Windows Product Key Hash: HqxDLhrfEW5NMsymptJIAMsL9MM=
Windows Product ID: 89576-236-0200005-71980
Windows Product ID Type: 1
Windows License Type: KMS Client
Windows OS version: 6.0.6000.2.00010100.0.0.006
ID: {E26A797F-6267-471B-84E1-4F0AB8C2D6B6}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.9.9.1
Signed By: Microsoft
Product Name: Windows Vista (TM) Business
Architecture: 0x00000000
Build lab: 6000.vista_gdr.090302-1506
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 108 Invalid VLK
Microsoft Office Enterprise 2007 - 108 Invalid VLK
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{E26A797F-6267-471B-84E1-4F0AB8C2D6B6}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6000.2.00010100.0.0.006</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-2V3X8</PKey><PID>89576-236-0200005-71980</PID><PIDType>1</PIDType><SID>S-1-5-21-1847382266-2162532892-49920982</SID><SYSTEM><Manufacturer>Acer, inc.</Manufacturer><Model>Aspire 5050 </Model></SYSTEM><BIOS><Manufacturer>Acer </Manufacturer><Version>v1.3303</Version><SMBIOSVersion major="2" minor="4"/><Date>20070123000000.000000+000</Date></BIOS><HWID>2D313507018400EC</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>7480B9502DF0D86</Val><Hash>oYWOW5ayFE3pZ+jvTpuXYsY64JE=</Hash><Pid>89388-707-8722531-65203</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="108"/><App Id="16" Version="12" Result="108"/><App Id="18" Version="12" Result="108"/><App Id="19" Version="12" Result="108"/><App Id="1A" Version="12" Result="108"/><App Id="1B" Version="12" Result="108"/><App Id="44" Version="12" Result="108"/><App Id="A1" Version="12" Result="108"/><App Id="BA" Version="12" Result="108"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.0.6000.16509
Name: Windows(TM) Vista, Business edition
Description: Windows Operating System - Vista, VOLUME_KMSCLIENT channel
Activation ID: 4f3d1606-3fea-4c01-be3c-8d671c401e3b
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 89576-00142-236-020000-03-2057-6000.0000-2252009
Installation ID: 006065552612163553498002933730548493989940821572806274
Partial Product Key: 2V3X8
License Status: Unlicensed
Key Management Service client information
Client Machine ID (CMID): bcc8aa21-ac16-4066-868b-4ba002a5a699
DNS auto-discovery: KMS name not available
KMS machine extended PID:
Activation interval: 120 minutes
Renewal interval: 10080 minutes
HWID Data-->
HWID Hash Current: PAAAAAEABAABAAEABAABAAAAAwABAAEAnJ8sCN5Y9sEszlACXj/M1IihUKRiQcie8vQWEtJItA+sVnLB
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC PTLTD APIC
FACP ATI Bowfin
BOOT PTLTD $SBFTBL$
MCFG PTLTD MCFG
SSDT PTLTD POWERNOW
SLIC ACRSYS ACRPRDCT
