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Last used in Campaign - Disable RRS feed

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    Whenever you send out a quick campaign in CRM to a marketing list, the "Last used in Campaign" field of each contact record gets updated.

    I have CRM integrated with other systems, and each time we send a blast email out to a marketing list, each contact record is getting synchronized to our other systems because of the update to this "Last used in Campaign" field on the contact record.

    Anyone know of a way I can disable this feature to prevent these update messages from happening. I'm seeing 10's of thousands of update messages processed everyday, and it is a complete and utter waste of resources.

    Any suggestions would be greatly appreciated.

    Thanks,

    Dave

    Thursday, March 29, 2012 3:29 PM

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    Hi Dave,

    I would consider looking at the way your integration is triggered and modify that so it only fires on update of specific fields rather than any field. You could then exclude the 'date included in last campaign' field from the triggers. Without knowing anything about your integrations, it's hard to say but if they make use of plug-ins in crm, you can use the plugin registration tool to control what field changes fire the plugin.

    Hope that helps,

    Rob

    Microsoft Certified Technology Specialist (CRM) GAP Consulting Ltd Microsoft Community Contributor Award 2011

    • Proposed as answer by Rob BoyersEditor Thursday, March 29, 2012 10:01 PM
    • Marked as answer by Dave Maslen Monday, April 2, 2012 2:25 PM
    Thursday, March 29, 2012 10:01 PM
    Answerer

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    Hello Dave,

    This is inbuilt logic and I'm afraid that you will have to live with it.

    Thursday, March 29, 2012 9:49 PM
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    Hi Dave,

    I would consider looking at the way your integration is triggered and modify that so it only fires on update of specific fields rather than any field. You could then exclude the 'date included in last campaign' field from the triggers. Without knowing anything about your integrations, it's hard to say but if they make use of plug-ins in crm, you can use the plugin registration tool to control what field changes fire the plugin.

    Hope that helps,

    Rob

    Microsoft Certified Technology Specialist (CRM) GAP Consulting Ltd Microsoft Community Contributor Award 2011

    • Proposed as answer by Rob BoyersEditor Thursday, March 29, 2012 10:01 PM
    • Marked as answer by Dave Maslen Monday, April 2, 2012 2:25 PM
    Thursday, March 29, 2012 10:01 PM
    Answerer