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Blocked Key Brand New Windows RRS feed

  • Question

  • I can't activate my copy of Windows. I bought it off of Amazon.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-T92KM-2M9CF-C8BM9
    Windows Product Key Hash: UAIr9St51Pj2xaT/JaiDWRjK/5Q=
    Windows Product ID: 00359-890-5756237-85809
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {BA938164-D03C-44AC-AB65-90275C2BEB95}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_rtm.101119-1850
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{BA938164-D03C-44AC-AB65-90275C2BEB95}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-C8BM9</PKey><PID>00359-890-5756237-85809</PID><PIDType>5</PIDType><SID>S-1-5-21-3574295638-942978447-116380519</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>Z170X-Gaming 3</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>F6</Version><SMBIOSVersion major="2" minor="8"/><Date>20160301000000.000000+000</Date></BIOS><HWID>69DD3D07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00170-890-575623-00-1033-7601.0000-1602016
    Installation ID: 022295869920642094156105664873845172552736653042976322
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: C8BM9
    License Status: Initial grace period
    Time remaining: 37860 minute(s) (26 day(s))
    Remaining Windows rearm count: 3
    Trusted time: 6/8/2016 10:14:54 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Not Registered - 0x80040154
    Admin Service: Not Registered - 0x80040154
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAEAAgABAAEAAAADAAAAAQABAAEAHKI4StxujgaQtKh/BN6u+HanQ44OcfRS

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC ALASKA A M I
      FACP ALASKA A M I
      DBGP INTEL
      HPET ALASKA A M I
      MCFG ALASKA A M I
      FPDT ALASKA A M I
      FIDT ALASKA A M I
      SSDT SataRe SataTabl
      SSDT SataRe SataTabl
      LPIT INTEL SKL
      SSDT SataRe SataTabl
      SSDT SataRe SataTabl
      SSDT SataRe SataTabl
      DBG2 INTEL
      SSDT SataRe SataTabl
      SSDT SataRe SataTabl
      UEFI ALASKA A M I
      SSDT SataRe SataTabl
      ASF! INTEL HCG



    • Edited by cwazypwepsi Wednesday, June 8, 2016 5:22 AM
    Wednesday, June 8, 2016 5:19 AM

Answers

  • I would try using Operator activation - ask the operator if the Key has ever previously been activated, as the chances are high that this is a license that's already been sold. If that's the case, you'll have to pursue the vendor for a refund if they claimed it was brand new.

    telephone activation (operator calls)

    Click on the Start button

    in the Search box, type

    SLUI   4

    and hit the Enter key

    follow the instructions, but when asked which service you require by the telephone ansafone, do NOT reply - this should force an operator to respond, who can deal with you 


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Wednesday, June 8, 2016 7:53 AM
    Moderator

All replies

  • I would try using Operator activation - ask the operator if the Key has ever previously been activated, as the chances are high that this is a license that's already been sold. If that's the case, you'll have to pursue the vendor for a refund if they claimed it was brand new.

    telephone activation (operator calls)

    Click on the Start button

    in the Search box, type

    SLUI   4

    and hit the Enter key

    follow the instructions, but when asked which service you require by the telephone ansafone, do NOT reply - this should force an operator to respond, who can deal with you 


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Wednesday, June 8, 2016 7:53 AM
    Moderator
  • Thank you. I already have the refund in process. Just gonna go to Best Buy or the Windows store this weekend.
    Wednesday, June 8, 2016 8:41 AM
  • Neither BestBuy nor anyone else (including the Windows Store) has Retail licenses for Windows 7 available - MS stopped supplying back in 2011/2012 when Windows 8 was released.

    You may be able to get OEM licenses - but these are limited to the machine on which they are first installed.

    You would probably be better off with a new Windows 10 license for this machine anyhow.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Wednesday, June 8, 2016 10:47 AM
    Moderator