Thanks Steve for your reply.
It was very difficult to select what support I need, because I did not see Hotmail support. This was the closest community I was able to find.
I must say, it is a little bit frustrating to be left with no where to turn to.
I pay for Hotmail storage and the name seem to have changed from Hotmail. I wouild not want to create a new ID, since my account is very old.
I guess I a bit confused on what to do.
Thanks again for trying to help..
Cheers,
Youssef