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  • Question

  • Hi,

    Has anyone any "best practice" for which account to use for the CRM Async service? We have two sites (EMEA and ASIAP) running CRM, I just noticed that I've actually set this up differently on the two sites. In EMEA it's running under "Network Service" and in ASIAP it's runing under an AD account. I tried to change EMEA to use an AD account as well, but here I get an error and the service won't start.

    Before I start to do a lot of troubleshooting though, I'd like to know what the recommended setting is for this service.

     

     


    Steen Schlüter Persson (DK)
    Wednesday, September 15, 2010 12:12 PM

Answers

  • Matthew,

     

    **Change CRM ApplicationPool and Async Service account to a Domain Account (Service Account)**

     

    Here are the steps you can follow to change the CRM Service account:

     

    ** Assuming your NEW service account is 'B'

    ** Assuming your CRM server Name is 'CRMServer'

     

    1. Add 'B' to following Security Groups in Active Directory:

    => PrivUserGroup & SQLAccessGroup

     

    2. Add 'B' to the local Administrators, IIS_WPG and CRM_WPG  groups on 'CRMServer' using Computer Management

     

    3. Create the following Service Principle Names (SPN) for 'B'

     

    HTTP/CRMServer

    HTTP/CRMServer.Domain.Com

     

    Example:

    From your DC using command prompt, type the following commands, and then press ENTER after each command:

     

    SETSPN –a http/crmservername B

    SETSPN –a http/crmservername.domain.com B

     

    4. Now change the CRMAppPool's Identity to 'B'  and restart CRMAppPool

     

    5. Change the Async Service account to 'B' and restart the service
    NOTE: The account B will automatically be added to the Group Loag On As Service in GPEDIT.msc

     

    The above steps should let you successfully configure your CRM server with new service account.

     

    Also ref to: 

    How to install Microsoft Dynamics CRM 4.0 with the minimum required permissions

     

    http://support.microsoft.com/kb/946677

     

    Hope the information helps.

     

     


    Regards,

    ITonit Support

    Support@itonit.com

    Http://ITonit.com

    MSCRM Consultants
    • Proposed as answer by ITonit.com Tuesday, November 2, 2010 9:15 PM
    • Marked as answer by Jim Glass Jr Thursday, November 4, 2010 5:43 PM
    Tuesday, November 2, 2010 9:12 PM

All replies

  • You AD account will need to be in the AD PrivUserGroup.

    An AD account is more secure and recommended for production.


    MSCRM Bing'd - http://bingsoft.wordpress.com
    Wednesday, September 15, 2010 12:31 PM
    Moderator
  • Hi,

    Thanks. My AD account is already in the PrivUserGroup, so that doesnt seems to be the issue. When I look on the crmAsyncService-bin trace file, I get an Exception while initializing components: MSCRMAsyncService - System.Data.SqlClient.SqlException: Login failed for user xxxxxx error, which is a bit strange. I have logged on the the server with this user and I can access MS CRM when logged on as this user.  

     

     


    Steen Schlüter Persson (DK)
    Wednesday, September 15, 2010 12:50 PM
  • Is the account member of SqlAccessGroup?
    Saturday, September 25, 2010 1:37 AM
  • try to put that user in the sqlaccesgroup with ower access.

     

    Sudhanshu

    • Proposed as answer by yes.sudhanshu Wednesday, November 3, 2010 1:51 AM
    Tuesday, September 28, 2010 5:18 AM
  • Hi Steen,

    Your AD account also need to be in the Performance Log Users group on the local computer otherwise you won't be able to start the async service as it write to performance log.

    Wednesday, September 29, 2010 6:04 AM
  • Does anyone have the answer to this, or even better, a link to the CRM doc for changing the account to run under a domain account?

    I have set up a domain account and added the user to the AD group "PrivUser", the AD Group "SqlAccessGroup" and the local machine group "Performance Log User" the service starts, but does not RUN my jobs as it did when it was configured as NETWORK SERVICE. Does the account need CRM access? Does it need a profile?

    A methodical approach would be helpful.

    Thanks in advance!

    Matt


    Matthew McDermott, MVP SharePoint
    Thursday, October 28, 2010 1:54 PM
  • Matthew, I'm thinking that you might like to check out the Network Service account in SQL server and add your domain user to SQL Server logins so it matches its security in there. There is aUser Mapping to the CRM databases and set as Owner and Public.

     

    Also you could probably just run CRM setup exe and do a repair and choose the domain account there for the async service. Probably the best option.


    MSCRM Bing'd - http://bingsoft.wordpress.com

    Check out the CRM 4 to CRM 2011 JavaScript Converter Tool


    CRM Forum Guidance on how to Help Us Help You
    Thursday, October 28, 2010 3:45 PM
    Moderator
  • I think I have seen this before. After adding the user to PrivUser group and SQL access group. you need to restart the server ( dont remember crm or sql server).

    If it did not work check if it works if you add that user into local administrator group.

     

    I hope it helps.


    Amreek singh Senior CRM Consultant CDC Praxa Sydney, Australia http://mscrmshop.blogspot.com
    Friday, October 29, 2010 5:54 AM
  • Matthew,

     

    **Change CRM ApplicationPool and Async Service account to a Domain Account (Service Account)**

     

    Here are the steps you can follow to change the CRM Service account:

     

    ** Assuming your NEW service account is 'B'

    ** Assuming your CRM server Name is 'CRMServer'

     

    1. Add 'B' to following Security Groups in Active Directory:

    => PrivUserGroup & SQLAccessGroup

     

    2. Add 'B' to the local Administrators, IIS_WPG and CRM_WPG  groups on 'CRMServer' using Computer Management

     

    3. Create the following Service Principle Names (SPN) for 'B'

     

    HTTP/CRMServer

    HTTP/CRMServer.Domain.Com

     

    Example:

    From your DC using command prompt, type the following commands, and then press ENTER after each command:

     

    SETSPN –a http/crmservername B

    SETSPN –a http/crmservername.domain.com B

     

    4. Now change the CRMAppPool's Identity to 'B'  and restart CRMAppPool

     

    5. Change the Async Service account to 'B' and restart the service
    NOTE: The account B will automatically be added to the Group Loag On As Service in GPEDIT.msc

     

    The above steps should let you successfully configure your CRM server with new service account.

     

    Also ref to: 

    How to install Microsoft Dynamics CRM 4.0 with the minimum required permissions

     

    http://support.microsoft.com/kb/946677

     

    Hope the information helps.

     

     


    Regards,

    ITonit Support

    Support@itonit.com

    Http://ITonit.com

    MSCRM Consultants
    • Proposed as answer by ITonit.com Tuesday, November 2, 2010 9:15 PM
    • Marked as answer by Jim Glass Jr Thursday, November 4, 2010 5:43 PM
    Tuesday, November 2, 2010 9:12 PM