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Update/Validation problems after Reversion RRS feed

  • Question

  • I have a Lenovo T510 which has run Windows 7 Professional (32-bit) without problems for almost 2 years.  After what I thought was a problem with a virus, I did a system restore, which required me to reload many, many Microsoft updates.  I got almost to Service Pack 1 when the updates fail to load (KB 2515325 and KB 2703157).  I have tried to run several Microsoft Fix-it programs, but now Windows validation fails (the check from the webpage never finishes), I cannot even search for updates now, and after my PC has been on for awhile I get a message that my OS is not genuine (Build 7600).

    Other than these problems, my laptop seems to be working fine (MS Office, Chrome, etc.).

    I have attached my MGADiag Report below.

    Thanks for your help.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-MV8MH-98QJM-24367
    Windows Product Key Hash: wgci5Gdejx4esg7++zTOe3LWF+4=
    Windows Product ID: 55041-OEM-8992671-00437
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {B6A892BE-2EAA-45DA-82B5-ECFE0155ECC9}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.120830-0334
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Alex\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\en-US\user32.dll.mui[6.1.7601.17514], Hr = 0x800b0100

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{B6A892BE-2EAA-45DA-82B5-ECFE0155ECC9}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-24367</PKey><PID>55041-OEM-8992671-00437</PID><PIDType>2</PIDType><SID>S-1-5-21-2470510749-3191130391-1577465386</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>43142PU</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>6MET61WW (1.24 )</Version><SMBIOSVersion major="2" minor="6"/><Date>20100607000000.000000+000</Date></BIOS><HWID>38B80600018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TP-6M   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.
    Error: 0xC004F012 

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 12:13:2012 12:10
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LAAAAAAAAgABAAEAAAABAAAAAgABAAEAeqiSInSuHt6Oe7LBSDLIh+yYXF0=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC LENOVO TP-6M   
      FACP LENOVO TP-6M   
      HPET LENOVO TP-6M   
      BOOT LENOVO TP-6M   
      MCFG LENOVO TP-6M   
      SSDT LENOVO TP-6M   
      ECDT LENOVO TP-6M   
      ASF! LENOVO TP-6M   
      SLIC LENOVO TP-6M   
      SSDT LENOVO TP-6M   
      TCPA PTL CRESTLN
      SSDT LENOVO TP-6M   
      SSDT LENOVO TP-6M   
      SSDT LENOVO TP-6M   

    Tuesday, January 22, 2013 10:14 PM

Answers

  • I suspect that there's corruption in the registry that we haven't found-  and that a repair install is probably going to be the easiest solution.

     

    Download the SP1
    Refresh for your language and edition from the links on these pages...

     

    Heidoc -
    Microsoft DR Download links

     

    The links are for downloads from the Digital River servers run for MS, so are about as safe as you can get :)

     

    Once you have it downloaded, you then need to burn the DVD from it - use either the Windows Disk Image Burner, or (better still) your favourite burning application at the slowest speed possible.

     

    Note that you do NOT 'drag and drop' the file to the disk, you must use the 'burn an image' option from your app - or you'll end up with a useless coaster :)

     

    Once you have the disk burnt, check that it boots the (or any other) system OK - but do NOT start the repair from there - you must start the repair from within a normal Windows boot.

     

    Follow the instructions in this tutorial - http://www.sevenforums.com/tutorials/3413-repair-install.html

    - and they should help you get through it (it's not as difficult as it looks!)

     

    Always ask questions first if you're unsure - either here, or in sevenforums.

     

    Good luck with it!



    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Friday, January 25, 2013 9:24 PM
    Moderator

All replies

  • Your basic problem appears to be

    File Scan Data-->
    File Mismatch: C:\Windows\system32\en-US\user32.dll.mui[6.1.7601.17514], Hr = 0x800b0100

    This implies that some of the security surrounding the file, rather than the file itself, is corrupted.

    Please run a full CHKDSK and SFC scan....

     

    Click on Start > All Programs > Accessories

    Right-click on the Command Prompt entry

    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

     

    At the Command prompt, type

     

    CHKDSK C: /R

     

    and hit the Enter key.

    You will be told that the drive is locked,

    and the CHKDSK will run at he next boot - hit the Y key, press Enter, and then reboot.

     

    The CHKDSK will take a few hours depending on the size of the drive, so be patient!

     

    After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) -

    then run the SFC.

     

    SFC -System File Checker - Instructions

    Click on Start > All Programs > Accessories

    Right-click on the Command Prompt entry

    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

     

    At the Command prompt, type

     

    SFC /SCANNOW

     

    and hit the Enter key

     

    Wait for the scan to finish - make a note of any error messages - and then reboot.

     

     

    Copy the CBS.log file created (C:\Windows\Logs\CBS\CBS.log) to your desktop (you can't manipulate it directly) and then compress the copy and upload it to your SkyDrive Public folder (http://skydrive.live.com ) and post a link to it so that I can take a look.

     

    Post a new MGADiag report with details of any error messages encountered.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Tuesday, January 22, 2013 11:58 PM
    Moderator
  • Thanks for your help!

    CHKDSK didn't seem to do anything, but SFC reported that if "found corrupt files and repaired them".

    I can now see Windows updates. I will try to install those and report back. 

    If I did it right, this link should have the (zipped) CBS.log:
    http://sdrv.ms/UT81nz

    At this point the MGADiag report looks like this (no file mismatches reported):

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-MV8MH-98QJM-24367
    Windows Product Key Hash: wgci5Gdejx4esg7++zTOe3LWF+4=
    Windows Product ID: 55041-OEM-8992671-00437
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {B6A892BE-2EAA-45DA-82B5-ECFE0155ECC9}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.120830-0334
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Alex\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{B6A892BE-2EAA-45DA-82B5-ECFE0155ECC9}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-24367</PKey><PID>55041-OEM-8992671-00437</PID><PIDType>2</PIDType><SID>S-1-5-21-2470510749-3191130391-1577465386</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>43142PU</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>6MET61WW (1.24 )</Version><SMBIOSVersion major="2" minor="6"/><Date>20100607000000.000000+000</Date></BIOS><HWID>38B80600018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TP-6M   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00178-926-700437-02-1033-7600.0000-2022009
    Installation ID: 005476987683621602536543068214600940855622249272716012
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 24367
    License Status: Licensed
    Remaining Windows rearm count: 2
    Trusted time: 1/22/2013 9:56:04 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 12:13:2012 12:10
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LgAAAAEAAgABAAEAAAABAAAAAgABAAEAeqiSIs02dK4e3o57ssFIMsiH7JhcXQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC LENOVO TP-6M   
      FACP LENOVO TP-6M   
      HPET LENOVO TP-6M   
      BOOT LENOVO TP-6M   
      MCFG LENOVO TP-6M   
      SSDT LENOVO TP-6M   
      ECDT LENOVO TP-6M   
      ASF! LENOVO TP-6M   
      SLIC LENOVO TP-6M   
      SSDT LENOVO TP-6M   
      TCPA PTL CRESTLN
      SSDT LENOVO TP-6M   
      SSDT LENOVO TP-6M   
      SSDT LENOVO TP-6M   

    Wednesday, January 23, 2013 8:33 AM
  • Windows 7 Service Pack 1 (KB976932) is now failing to install with error 800736B3.

    This is the error message I was originally getting when the updates first started to fail.

    (Let me know if you want me to start a new thread.  I think the System File Checker did fix something, but it may have only been indirectly related to this problem.)

    Wednesday, January 23, 2013 9:12 AM
  • The SFC scan repaired a fair number (182!) of errors - it would be a good idea to run another one, to check that it got them all.

    You should check in the Event Viewer Windows Application log for Wininit events - that will tell you what CHKDSK found - if there are any bad sectors reported in the summary, the hard drive may be failing.

    Please download and save  the CheckSUR tool from http://support.microsoft.com/kb/947821

    (you'll need to look in the details for Method 2)

     

    Run it - The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and may exit silently - it may appear to freeze for most of that time, but be patient.

    The result is logged in the C:\Windows\Logs\CBS\CheckSUR.log file  - and an archive …\checksur.persist.log file

     

    Then zip the CheckSUR.log and upload it to your SkyDrive Public folder so I can take a look - post a link in your reply.

     (post the new CBS log as well, please)


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Wednesday, January 23, 2013 11:02 AM
    Moderator
  • SFC now finds no errors.

    I don't see any CHKDSK events in the event viewer, though it's possible I'm not looking in the right place.

    CheckSUR.log: http://sdrv.ms/YoGI92

    New CBS log: http://sdrv.ms/YoGLC0

    Thursday, January 24, 2013 1:55 AM
  • Both scans appear to be clear now.
    I think you're good to go :)

    Good luck


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Thursday, January 24, 2013 7:58 AM
    Moderator
  • Except . . . I'm not.

    Windows 7 Service Pack 1 (KB976932) fails with code 800736B3.

    I agree that SFC fixed the problem that was preventing me from seeing Windows Updates, but I still can't install SP1.

    Thursday, January 24, 2013 9:40 PM
  • Download the file for offline install from here - http://www.microsoft.com/en-gb/download/details.aspx?id=5842 - you'll need the x86 (32-bit) download at the bottom of the list

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Thursday, January 24, 2013 11:21 PM
    Moderator
  • The direct update failed with a slightly more detailed error message (same error number): 
    ERROR_SXS_ASSEMBLY_NOT_FOUND(0x800736B3)

    I found a discussion from 2011 where several people had success with an In-place Update of the OS (also called a "Repair Install").  It sounds like that's the next logical step (assuming I can find the original OS installation disk).

    Friday, January 25, 2013 8:49 PM
  • I suspect that there's corruption in the registry that we haven't found-  and that a repair install is probably going to be the easiest solution.

     

    Download the SP1
    Refresh for your language and edition from the links on these pages...

     

    Heidoc -
    Microsoft DR Download links

     

    The links are for downloads from the Digital River servers run for MS, so are about as safe as you can get :)

     

    Once you have it downloaded, you then need to burn the DVD from it - use either the Windows Disk Image Burner, or (better still) your favourite burning application at the slowest speed possible.

     

    Note that you do NOT 'drag and drop' the file to the disk, you must use the 'burn an image' option from your app - or you'll end up with a useless coaster :)

     

    Once you have the disk burnt, check that it boots the (or any other) system OK - but do NOT start the repair from there - you must start the repair from within a normal Windows boot.

     

    Follow the instructions in this tutorial - http://www.sevenforums.com/tutorials/3413-repair-install.html

    - and they should help you get through it (it's not as difficult as it looks!)

     

    Always ask questions first if you're unsure - either here, or in sevenforums.

     

    Good luck with it!



    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Friday, January 25, 2013 9:24 PM
    Moderator
  • The repair-install seems to have done the trick.  (I had to wait a bit to make sure all the updates would load; but I think I have them all.)

    Without being able to tell, I think the problems must have been caused by disk corruption in critical sectors (including the registry file).  I'm not sure what I can do about this, except to keep an eye on it and plan for an eventual HD replacement.

    Thanks for your help, Noel.

    Tuesday, January 29, 2013 9:14 PM
  • Run a CHKDSK C: /F and look in the Windows Applications Event log for the results - check for any bad sectors. If there are any at all, then the disk should be treated as 'dying' and plans made accordingly.

    Glad you seem to be up and running now - good luck!


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Tuesday, January 29, 2013 10:40 PM
    Moderator