Select a specific email for a workflow in CRM online RRS feed

  • Question

  • With CRM on premise I used to be select to select which exact email address from the customer I wanted to be used in my email workflow.  It appears now that I can only select the customer and then CRM will "decide" which email it thinks should be used.

    Am I correct?  is there a way around this?

    Friday, July 19, 2013 9:44 PM

All replies

  • CRM workflows will always use the primary e-mail address field when sending email messages to an account or contact. The way around it would be to develop a custom workflow activity that meets your specific requirements.

    Neil Benson, CRM Addict and MVP at Slalom Consulting. Find me on Twitter. Join over 20,000 other CRM professionals on the Microsoft Dynamics CRM group on LinkedIn.

    Saturday, July 27, 2013 3:41 PM