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Windows Vista is genuine but thinks its not? RRS feed

  • Question

  • Hi everyone, sorry to waste your time, but im having some pretty bad issues with Windows Vista
    The other day i wanted to upgrade to Vista so i went to Best Buy and bought a genuine copy of it, i installed it and everything seems fine, but then when i try to open up the Control Panel, its either listed as empty, or it opens and closes about 5 seconds after. I restarted my computer to see if that would fix the problem and then i got the message "Windows Vista is not genuine, please validate that you have a genuine version of Windows Vista" [Essentially that's what it said, i'm not sure of the specific words]

    So i go and follow the instructions, click on start, accessories, right click cmnd, run as admin. and when i type in "net start slsvc"
    It says:

    The Software Licensing Service is starting.
    The Software Licensing Service could not start.

    A system error has occured.

    system 5 error has occured.

    access is denied.






    And i have no idea why. i have a genuine version of it and it doesn't want to activate apparently, please help =]
    • Moved by RickImAPC Monday, September 8, 2008 3:09 PM Vista Validation Issue (Moved from Windows XP Genuine Advantage Validation Issues (Windows XP) to Windows Vista Validation Issues (Windows Vista))
    Saturday, September 6, 2008 6:44 PM

Answers

  • Saint,

    We request all users initially run the Genuine Diagnostics tool to try and identify the problem you may be experiencing.  Did you receive any error codes and/or statements whatsoever indicating a failed validation?  Please try validating windows again by visiting the following location:  http://www.microsoft.com/genuine next click on the "Validate Windows" button in the upper right corner.  What happens?  The genuine site can also provide you with valuable information so please take time and review the documents.  Another site for helping customers identify genuine vs. non-genuine software is located here:  http://www.microsoft.com/resources/howtotell/

     

    Next please download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.  This would assist us immensely so we may analyze possible causes for a failed validation.  Next we will begin formulating a resolution for what may be causing the problem.

     

    Step 2 is telling us about the COA. Tell us:

    1. What edition of Windows XP is it for, Home, Pro, or Media Center?

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. DO NOT post the Product Key.

    5. Please also provide a short description of the issue you are experiencing.

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.



    Thank you,


    Stephen Holm, MS
    WGA Forum Manager


    Stephen Holm
    • Marked as answer by Stephen Holm Saturday, September 20, 2008 12:02 AM
    Monday, September 8, 2008 5:09 PM

All replies

  • sorry wrong board, im just that incredibly pissed off about it
    Saturday, September 6, 2008 6:51 PM
  • Saint,

    We request all users initially run the Genuine Diagnostics tool to try and identify the problem you may be experiencing.  Did you receive any error codes and/or statements whatsoever indicating a failed validation?  Please try validating windows again by visiting the following location:  http://www.microsoft.com/genuine next click on the "Validate Windows" button in the upper right corner.  What happens?  The genuine site can also provide you with valuable information so please take time and review the documents.  Another site for helping customers identify genuine vs. non-genuine software is located here:  http://www.microsoft.com/resources/howtotell/

     

    Next please download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.  This would assist us immensely so we may analyze possible causes for a failed validation.  Next we will begin formulating a resolution for what may be causing the problem.

     

    Step 2 is telling us about the COA. Tell us:

    1. What edition of Windows XP is it for, Home, Pro, or Media Center?

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. DO NOT post the Product Key.

    5. Please also provide a short description of the issue you are experiencing.

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.



    Thank you,


    Stephen Holm, MS
    WGA Forum Manager


    Stephen Holm
    • Marked as answer by Stephen Holm Saturday, September 20, 2008 12:02 AM
    Monday, September 8, 2008 5:09 PM