locked
Virus & Spyware Monitoring RRS feed

  • Question

  • I can't seem to turn on the virus and spyware monitoring even though I have pressed the turn on button on the front screen and also gone into the change settings button too and pressed apply as well

    http://i38.tinypic.com/okolj6.jpg

     


    Saturday, November 8, 2008 8:53 AM

Answers

All replies

  • sorry, it;s all fixed now
    Saturday, November 8, 2008 10:25 AM
  • I am having the same problem.  How was it resolved?

     

    I can't seem to turn on the virus and spyware monitoring even though I have pressed the turn on button on the front screen and also gone into the change settings button too and pressed apply as well

     

    Wednesday, December 10, 2008 1:55 AM
  •  kilowatts2 wrote:

    I am having the same problem.  How was it resolved?

     

    I can't seem to turn on the virus and spyware monitoring even though I have pressed the turn on button on the front screen and also gone into the change settings button too and pressed apply as well

     

    What exactly is the "same problem," kilowatts2? Are you getting a message that OneCare could not turn on Virus and Spyware protection and your OneCare status is red?

    If so, first try opening OneCare and clicking the action button within OneCare that should say "Turn on" at the main screen in a big red banner. If that does not work, verify that the PC date and time are correct and then try the 

    Virus and Spyware repair tool - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2667445&SiteID=2

     

    -steve

    Wednesday, December 10, 2008 1:34 PM
    Moderator

  • 1. I downloaded the "antimalwarerepair.exe"  http://www.microsoft.com/downloads/details.aspx?familyid=70ADCA25-950C-4B1B-A5E2-297E80AA67B1&displaylang=en  When I tried to run it required the "adminstrator" (I do not like this part of Vista) but would not allow me to "continue"             Is there a work-around for this situation?

     

    2. Seeing the options at the bottom of the page, I downloaded the "repairbootini.exe" http://www.microsoft.com/downloads/details.aspx?familyid=A76C0C21-50E5-4F51-8665-42A98179812C&displaylang=en and when I tried to run the file a message told me that there is no C:\boot.ini to repair.

     

    3. I then downloaded the file "CaclsDeleteDB.exe" <http://www.microsoft.com/downloads/details.aspx?familyid=4BC2594B-95AB-4235-B5B8-41656B38480F&displaylang=en> and ran the file.  The One care icon in the taskbar turned green (was red) and I read the following message:

     The Windows Live OneCare Fix Updates Tool has finished. 
     Return to the Windows Live OneCare application and verify
      that you  can now receive updaates.  For detailed logs see
     C:\Users\User\AppData\Local\Temp\CaclsDeleteDatabase.log

     

    4. The Status: of this computer is now "Good".  Thanks Steve for replying to my plea for help.

    kilowatts2

     

    Thursday, December 11, 2008 3:32 PM
  • Glad to read that you resolved it, The first issue you ran into with the repair tool is easy to overcome, just not intuitive.

    Download the tool to the desktop. Don't click it to run, right click on the downloaded file and select "run as administrator."

    -steve

    Thursday, December 11, 2008 7:07 PM
    Moderator