Licensed for Windows 7 Home Premium, not able to access documents I've saved in Word Starter or Excel Starter RRS feed

  • Question

  • I bought a new laptop back in Oct 2010.  I've been creating Word & Excel documents ever since, accessing them, attaching them to emails, etc.  Now, suddenly, I'm not able to access the documents.  I can see the file there, but when I try to open or attach, I get a pop-up that says Microsoft 2010 is not installed on this computer.  I don't have the original packaging, so I can't find my Product Key.  I did a diagnostic report, thinking that would tell me something, but I'm not technical savvy at all.  Can you advise, please?

    Thank you in advance,


    Tuesday, September 17, 2013 10:30 PM


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