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New Dell Laptop: Windows 7 Becomes "Not Genuine" after Windows Update RRS feed

  • Question

  • I received my laptop on 17th, june 2010 this thursday. then connected to the internet and as usual did the windows upgrade. then bang... i got my "you windows is not genuine" message.

    how is it possible... i got 4 cd/dvds from dell and none of them contains windows 7 re-installation disk...

    any one to help me...???

    One more thing i would like to add.

    The last 12 digits of "Product key" printed on the licence sticker and the one from "MGADiag Report" are different.

    Could it be that Dell supplied the laptops by installing windows using the same product key on all laptops ( or may be using norton ghost :)  )

    Saturday, June 19, 2010 8:31 PM

Answers

  • Babis, you should start your own thread because not all problems are the same. That said, it appears you have Vistalizator installed also and I recommend that you run the vistalizator program, restore the original language, reboot and attempt to validate and www.microsoft.com/validate. if that fails and it very well may then you will need to start a no cost support incident at the site Noel Posted but I will paste it below.

    http://support.microsoft.com/gp/contactwga

    Sunday, June 20, 2010 3:36 PM

All replies

  • Please post your report in this thread and we can take a look at it. Also, it is normal for the key not to match with the one from the sticker on your computer, do not post the key from your sticker.
    Saturday, June 19, 2010 9:46 PM
  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
    Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
    Windows Product ID: 00359-OEM-8992687-00095
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {EA3F7987-9502-45B3-8F0A-EFC159B18FE6}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.100226-1909
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\en-US\sppc.dll.mui[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\en-US\sppcext.dll.mui[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\en-US\slc.dll.mui[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\en-US\slcext.dll.mui[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\en-US\sppuinotify.dll.mui[6.1.7600.16385], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\en-US\slui.exe.mui[6.1.7600.16385], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\en-US\sppcomapi.dll.mui[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\en-US\sppcommdlg.dll.mui[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\en-US\sppsvc.exe.mui[6.1.7600.16385], Hr = 0x80092003

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{EA3F7987-9502-45B3-8F0A-EFC159B18FE6}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-1918290059-3849516770-2024746054</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Studio 1458</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A04</Version><SMBIOSVersion major="2" minor="6"/><Date>20100413000000.000000+000</Date></BIOS><HWID>59BB3607018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Korea Standard Time(GMT+09:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>FX09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800095-02-1042-7600.0000-1632010
    Installation ID: 001760510952331496780050700915074752033152945494306382
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: RMV82
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 6/20/2010 12:40:59 PM

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x000000000000EF60
    Event Time Stamp: 6:19:2010 07:26
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
    Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
    Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
    Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
    Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui


    HWID Data-->
    HWID Hash Current: MAAAAAEAAgABAAEAAAACAAAAAgABAAEA6GFUmsYnKp6aUXC9YqxiPaSGvqKe73ZW

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            DELL          M09     
      FACP            DELL          M09     
      HPET            DELL          M09     
      BOOT            DELL          M09     
      MCFG            DELL          M09     
      OSFR            DELL          DELL    
      SLIC            DELL          FX09   
      SSDT            PmRef        CpuPm
      SSDT            PmRef        CpuPm
      SSDT            PmRef        CpuPm


    Sunday, June 20, 2010 3:40 AM
  • "ParagDhungana" wrote in message news:7188564d-3117-4eb8-a10d-c81e10afbd3c...
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
    Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
    Windows Product ID: 00359-OEM-8992687-00095
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003

    File Scan Data-->
    File Mismatch: C:\Windows\system32\en-US\sppc.dll.mui[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\en-US\sppcext.dll.mui[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\en-US\slc.dll.mui[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\en-US\slcext.dll.mui[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\en-US\sppuinotify.dll.mui[6.1.7600.16385], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\en-US\slui.exe.mui[6.1.7600.16385], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\en-US\sppcomapi.dll.mui[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\en-US\sppcommdlg.dll.mui[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\en-US\sppsvc.exe.mui[6.1.7600.16385], Hr = 0x80092003


    In which country did you buy your computer?
    Which language was the computer running when you bought it?
    Which language is on the computer now.
    I ask, because you appear to be running a hack to install language packs onto a system designed NOT to accept them, and it's this hack which has broken system files, and Windows has interpreted this as an attack on the Licensing system, and consequently invalidated the install.
    The program that most seem to be using is called Vistalizator.
    So far, we have not been able to cure this problem in these forums - all cases have had to be sent to WGA support for assistance.
     
    Create a no-charge support request at http://support.microsoft.com/gp/contactwga - mention that you have Vistalizator-induced problems, and ask for their assistance in clean-up. NOTE: If they suggest that a reinstall is required - ask to be referred to a manager! Reinstall is the LAST resort - after all other avenues have been exhausted, and it is known that this problem can be cured by WGA Support, although they won't release the details to the forum, as the exact method is still under development.
     
    HTH - and Good Luck
    Please come back and let us know how you got on with WGA Support! 
     

    --
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, June 20, 2010 8:45 AM
    Moderator
  • Greetings.

    It seems that I  have exactly the same problem with my Dell laptop, bought in January 2010 in Greece. The default windows installlation was with Greek User Interface, and  so I asked the seller company to change it to English, as it is impossible for me to work with greek menus, etc.  So, I guess they probably did the hack you described above. I think I will try to address DELL and the reseller first.  Below is the text from Diagnostics.

    Thank you in advance.

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
    Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
    Windows Product ID: 00359-OEM-8992687-00095
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {CCD69BCE-FA76-4A5C-99F6-C3A6B5660157}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.100226-1909
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\en-US\sppc.dll.mui[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\en-US\sppcext.dll.mui[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\en-US\slc.dll.mui[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\en-US\slcext.dll.mui[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\en-US\sppuinotify.dll.mui[6.1.7600.16385], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\en-US\slui.exe.mui[6.1.7600.16385], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\en-US\sppcomapi.dll.mui[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\en-US\sppcommdlg.dll.mui[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\en-US\sppsvc.exe.mui[6.1.7600.16385], Hr = 0x80092003

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{CCD69BCE-FA76-4A5C-99F6-C3A6B5660157}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-4151545333-20836233-937102296</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1564</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A01</Version><SMBIOSVersion major="2" minor="6"/><Date>20091106000000.000000+000</Date></BIOS><HWID>3DBA3607018400FC</HWID><UserLCID>0408</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GTB Standard Time(GMT+02:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>QA09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800095-02-1032-7600.0000-3642009
    Installation ID: 015872246600637935813193414521372764039461520393290706
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: RMV82
    License Status: Licensed
    Remaining Windows rearm count: 2
    Trusted time: 20/6/2010 1:03:16 μμ

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x000000000000EF60
    Event Time Stamp: 6:19:2010 00:44
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
    Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
    Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
    Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
    Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui


    HWID Data-->
    HWID Hash Current: MAAAAAEAAgABAAEAAAACAAAAAgABAAEAeqhopT7lMo6aURqVvuKaiEqm9nekx1xd

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   PTLTD     APIC 
      FACP   INTEL   CRESTLNE
      HPET   INTEL   CRESTLNE
      BOOT   PTLTD   $SBFTBL$
      MCFG   INTEL   CRESTLNE
      SLIC   DELL    QA09  
      OSFR   DELL    DELL   
      SSDT   PmRef  CpuPm

     

     

       

    Sunday, June 20, 2010 11:18 AM
  • Babis, you should start your own thread because not all problems are the same. That said, it appears you have Vistalizator installed also and I recommend that you run the vistalizator program, restore the original language, reboot and attempt to validate and www.microsoft.com/validate. if that fails and it very well may then you will need to start a no cost support incident at the site Noel Posted but I will paste it below.

    http://support.microsoft.com/gp/contactwga

    Sunday, June 20, 2010 3:36 PM
  • Create a no-charge support request at http://support.microsoft.com/gp/contactwga - mention that you have Vistalizator-induced problems, and ask for their assistance in clean-up. NOTE: If they suggest that a reinstall is required - ask to be referred to a manager! Reinstall is the LAST resort - after all other avenues have been exhausted, and it is known that this problem can be cured by WGA Support, although they won't release the details to the forum, as the exact method is still under development.
     
    HTH - and Good Luck
    Please come back and let us know how you got on with WGA Support! 
     

    --
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Noel, I was under the impression that some people have had success restoring the original language and deleting Vistalizator. I think it depends on which version and the installation method but I do not know for sure. Would be nice to nail down the how's and why's with vistalizator and it would be great if MS released a fixit tool for this.
    Sunday, June 20, 2010 3:39 PM
  • "Carl_OH" wrote in message news:aaff626e-240c-4b2b-b360-5d1fe58887c2...
    Create a no-charge support request at http://support.microsoft.com/gp/contactwga - mention that you have Vistalizator-induced problems, and ask for their assistance in clean-up. NOTE: If they suggest that a reinstall is required - ask to be referred to a manager! Reinstall is the LAST resort - after all other avenues have been exhausted, and it is known that this problem can be cured by WGA Support, although they won't release the details to the forum, as the exact method is still under development.
     
    HTH - and Good Luck
    Please come back and let us know how you got on with WGA Support! 
     

    --
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Noel, I was under the impression that some people have had success restoring the original language and deleting Vistalizator. I think it depends on which version and the installation method but I do not know for sure. Would be nice to nail down the how's and why's with vistalizator and it would be great if MS released a fixit tool for this.
     
    In the earlier versions of Vistalizator, only one or two .mui files were affected (AFAICT) - this later one we've been seeing recently has a slew of files tagged as tampered. This makes me think that either
    1) we're dealing with a new language file tamper
    or
    2) we're dealing with a new variant of Vistalizator, which may be being optimised by US!

     
    I *think* that the writer of Vistalizator has changed his methodology for the worse - in an effort to get around WGA, he's actually screwed the system files involved, rather than just  the MUI language files themselves (new logs show more tampered files than the old ones). This then means that a different approach to repair is needed (and I'd love it if someone was brave enough to come forward, admit it and work with us to fix the problem). WGA Support are the only people who have the insider knowledge ATM to fix it - if the OP gets the right techie :). I just wish I had a couple of VM's to play with :(
     
     

    --
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, June 20, 2010 5:12 PM
    Moderator
  • ... and it would be great if MS released a fixit tool for this.


      The Fixit is currently in testing. (Trust me, the person that managed the creation of the fixit, is pobably getting really tired of me asking "is it done yet, is it done yet")

      At this stage, it is still unclear if it will be release thru a KB article or only thu assisted support (http://support.microsoft.com/gp/contactwga) in the short term, I expect it to be thru assisted support only.

      The best answer I can give is to create a (no cost) support request at http://support.microsoft.com/gp/contactwga and mention that the issue is most likely vistalizator related. At this point, most regional support teams should have the manual steps to resolve the issue. While the manual Fix steps are fairly simple, it involves changes to the registry which can cause big problems if done incorrectly. Which is why I have been asked not to post the steps on the forums.  For fear that someone may try the steps (unassisted) and really mess things up.

    (Note: if one of the WGA support people doesn't try any resolution steps, but insteads just says you need to reinstall, ask for thier manager).

    Hope that helps,


    Darin MS
    Tuesday, June 22, 2010 9:32 PM