CRM and Lync 2013 integration RRS feed

  • Question

  • we're using CRM 2011 to capture all emails within outlook and wants to know whether it's possible to capture Lync 2013 IM communications with CRM?

    Will CRM capture contents of the conversation history folder within outlook which stores all Lync IM chat history?

    Thanks in advance

    Wednesday, November 5, 2014 4:17 AM