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Money file will not open when brought into a new computer RRS feed

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    Over the summer, my computer died. I borrowed my daughter's computer and downloaded Money Plus Sunset, and when I downloaded the file from my Carbonite account, it opened without a hitch. She needed it back, and it has since suffered a virus, so I can't even open it up to print off this years content and begin a new account. I am using my husband's computer and have installed the software, but when I open the file, it has a zero balance and no transactions. I tried Microsoft's support chat, but the guy was unhelpful and eventually told me to do something that shut my computer down and then restarted it in some kind of test  mode. Any ideas as to why the file will not open? I have even tried to restore it from a backup file.

    All I can say is thank God for Carbonite. Every time I open the file, when I close it it overwrites the original file with this empty one!!

    Thanks for any guidance with this.

    Saturday, September 2, 2017 4:17 PM

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    Close Money.

    Copy the *.mny file to your Documents folder on the new computer. How large is that file?

    Right-click that file, and choose Open. Then set up the backup settings:

    In Money Plus: Tools->Settings->BackupSettings
    I suggest checking
     x Automatically backup my Money file every time I close Money
      Save in [a place on your hard drive ]. It is best to Browse to
         a location rather than typing the path.
       x Ask me before backing up each time*
       x Compress Backup Files
       Keep only the _20_most recent backup files [adjust to taste]

     x Perform scheduled backups every _28_ days
      Save in [a USB flash drive location]
       x Ask me before backing up each time*
       x Compress Backup Files
       Keep only the _5_most recent backup files [adjust to taste]

    If that does not work, try the same thing with the latest *.mbf file.

    Be careful to not be displacing good backup files with bad ones.

    Saturday, September 2, 2017 4:45 PM
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