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Officve 2003 Pro Validation Failed RRS feed

  • Question

  • Ran MGADiag and get the following:

     

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Windows Product Key: *****-*****-MH627-M664P-KF34J
    Windows Product Key Hash: fTW+pcbDUcePgcLs+xsY8Gr3Zd8=
    Windows Product ID: 55274-640-3435913-23078
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: 419a3b87-d806-4d51-8129-c813d35de179
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.7.17.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.17.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    OGA Version: Registered, 1.6.20.0
    Signed By: Microsoft
    Office Diagnostics:

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>419a3b87-d806-4d51-8129-c813d35de179</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-KF34J</PKey><PID>55274-640-3435913-23078</PID><PIDType>1</PIDType><SID>S-1-5-21-1060284298-823518204-682003330</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>OptiPlex GX260               </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A05</Version><SMBIOSVersion major="2" minor="3"/><Date>20030226000000.000000+000</Date></BIOS><HWID>FBA03FAF01842052</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57318</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

    What I want to know is why is my VALID license  being blocked? I have an up to date agreement and licenses.

    Thursday, March 1, 2007 4:43 PM

Answers

  • JMWAdmin,

         Thank you for posting your diagnostic information. Your exactly right. I can see right away the issue is a Blocked Volume License Key (VLK) which will cause Office not to pass validation.  

        If this comes as a total surprise to you, please go back to where you purchased Office and let them know it is a counterfeit copy and demand they immediately reimburse you and/or provide a Genuine Copy which was originally paid for.  In any case, please uninstall the non-genuine installation of Office because other issues could be lurking within.

    If you still believe your VLK is Genuine please refer to the following steps to confirm either genuine or non-genuine status: 

     

    1) If you are a Microsoft Volume Licensing customer you should contact your Reseller and address the issue with them directly.

     

    2) Refer to this site for information concerning VLK’s http://www.microsoft.com/licensing/resources/vol/default.mspx#EJG

     

    3) If your reseller did not keep a record of your key, is unable to assist you or can no longer be contacted please call the appropriate number here to confirm your Volume Licensing Agreement directly with Microsoft. The below Licensing FAQ will provide you with all the information needed to contact Microsoft directly about your Volume Licensing agreement:

     

    http://www.microsoft.com/licensing/resources/faq.mspx

     

    4) If you believe you have been sold counterfeit software you can provide Piracy information using the below link:

    http://www.microsoft.com/piracy/Reporting.mspx 

     

    5) If your issue is still not resolved you may Purchase a copy of Windows XP or if you believe you have an existing valid Product Key and change the existing product key using the following MS Knowledge base article to change the VLK only. This will not work when trying to change the Blocked VLK to a Retail or OEM Product Key.

    http://support.microsoft.com/kb/328874/en-us

     

    6) If you are attempting to change the existing key to a valid OEM or Retail key please follow the repair installation outlined in this Microsoft Knowledge Base article:

    http://support.microsoft.com/default.aspx?scid=kb;EN-US;315341

         Microsoft legal will follow up on all leads provided.  If you were sold high quality counterfeit Office, you may be eligible for a complimentary replacement copy.  For details on the ways to 'get genuine', see the web page that outlined your validation failure details or http://www.microsoft.com/genuine/. It will provide all of the possible steps you can take.

    I hope this helps!!

    Thank you,

    Stephen MS 

     

    Thursday, March 8, 2007 12:03 AM
  • Hi JMWAdmin,

    I took the liberty of reviewing your diagnostic output and this is what I can confirm.

    1) Windows XP Professional is installed using a Volume License Key (VLK).  The Windows installation on this PC does pass genuine Windows validation.

    2) Microsoft Office Professional Edition is also installed using a VLK.

    The bad news is that the product key used to install Office Professional is a blocked VLK.  The VLK did not expire, it actually is a valid VLK but it has been blocked by the company who holds the legal agreement to use that VLK.  The VLK key holder in this instance is a company located in the Pacific Northwest (Washington State to be specific).  The failure code encountered allows us to definitively know this.

    I do not doubt that you do in fact have legitimate eOpen licenses.  I would recommend that you try the following:

    1) Logon to the eOpen site (https://eopen.microsoft.com/EN/default.asp) and confirm what your assigned VLK for Office Professional Edition is.

    2) Follow the steps in this KB to change the product key:  http://support.microsoft.com/default.aspx/kb/895456/en-us  - If this does not work, you will likely have to uninstall and reinstall Office.

    3) Re-validate Office:  http://www.microsoft.com/genuine/office/Validate.aspx?displaylang=en 

    I would like to add one last note about the VLK used to install Office on the PC(s) in question.  The VLK used is actually one of the most widely distributed (leaked) VLK's readily found on the Internet by doing a search via MSN or Google and found on most counterfeit Office CD's, thus the reason the company requested Microsoft block it.  That is why I suggest that you follow KB 895456 and use the VLK assigned to you.

    Sometimes how customer's find themselves in this situation is that when their IT department was creating their VL image to be deployed to their desktops, they sometimes inadvertently use an incorrect product key because it was handy. 

    If you have any further questions or concerns, please let me know.  Please do *not* post your VLK here if you need us to look anything up, I can instruct you on how to contact us in a secure manner if additional analysis is required.

    Sincerely,
    Michelle


     

     

    Friday, March 9, 2007 10:39 PM
  • JMW,

        Has your issue been resolved?  Please let us know.

    Stephen Holm MS

    Tuesday, March 13, 2007 6:44 PM

All replies

  • JMWAdmin,

         Thank you for posting your diagnostic information. Your exactly right. I can see right away the issue is a Blocked Volume License Key (VLK) which will cause Office not to pass validation.  

        If this comes as a total surprise to you, please go back to where you purchased Office and let them know it is a counterfeit copy and demand they immediately reimburse you and/or provide a Genuine Copy which was originally paid for.  In any case, please uninstall the non-genuine installation of Office because other issues could be lurking within.

    If you still believe your VLK is Genuine please refer to the following steps to confirm either genuine or non-genuine status: 

     

    1) If you are a Microsoft Volume Licensing customer you should contact your Reseller and address the issue with them directly.

     

    2) Refer to this site for information concerning VLK’s http://www.microsoft.com/licensing/resources/vol/default.mspx#EJG

     

    3) If your reseller did not keep a record of your key, is unable to assist you or can no longer be contacted please call the appropriate number here to confirm your Volume Licensing Agreement directly with Microsoft. The below Licensing FAQ will provide you with all the information needed to contact Microsoft directly about your Volume Licensing agreement:

     

    http://www.microsoft.com/licensing/resources/faq.mspx

     

    4) If you believe you have been sold counterfeit software you can provide Piracy information using the below link:

    http://www.microsoft.com/piracy/Reporting.mspx 

     

    5) If your issue is still not resolved you may Purchase a copy of Windows XP or if you believe you have an existing valid Product Key and change the existing product key using the following MS Knowledge base article to change the VLK only. This will not work when trying to change the Blocked VLK to a Retail or OEM Product Key.

    http://support.microsoft.com/kb/328874/en-us

     

    6) If you are attempting to change the existing key to a valid OEM or Retail key please follow the repair installation outlined in this Microsoft Knowledge Base article:

    http://support.microsoft.com/default.aspx?scid=kb;EN-US;315341

         Microsoft legal will follow up on all leads provided.  If you were sold high quality counterfeit Office, you may be eligible for a complimentary replacement copy.  For details on the ways to 'get genuine', see the web page that outlined your validation failure details or http://www.microsoft.com/genuine/. It will provide all of the possible steps you can take.

    I hope this helps!!

    Thank you,

    Stephen MS 

     

    Thursday, March 8, 2007 12:03 AM
  • A standard corporate response does not solve my issue. The VLK was purchased from DELL and is active in my E-Open in fact I have 25 licenses. What you need to do is create a relationship between "expired" keys and valid keys that belong to the same company instead of blocking keys. My guess is that a key was used to install software on a machine while that key was valid and now that key has "expired" despite my company renewing it's licenses. Basically what you are saying is I have to go to any workstation or laptop that has an "expired key" and reinstall the software with a non-expired key. That is ***. In my case 25 machines is bad enough I can't imagine if I has 25,000.
    Friday, March 9, 2007 4:33 PM
  • Hi JMWAdmin,

    I took the liberty of reviewing your diagnostic output and this is what I can confirm.

    1) Windows XP Professional is installed using a Volume License Key (VLK).  The Windows installation on this PC does pass genuine Windows validation.

    2) Microsoft Office Professional Edition is also installed using a VLK.

    The bad news is that the product key used to install Office Professional is a blocked VLK.  The VLK did not expire, it actually is a valid VLK but it has been blocked by the company who holds the legal agreement to use that VLK.  The VLK key holder in this instance is a company located in the Pacific Northwest (Washington State to be specific).  The failure code encountered allows us to definitively know this.

    I do not doubt that you do in fact have legitimate eOpen licenses.  I would recommend that you try the following:

    1) Logon to the eOpen site (https://eopen.microsoft.com/EN/default.asp) and confirm what your assigned VLK for Office Professional Edition is.

    2) Follow the steps in this KB to change the product key:  http://support.microsoft.com/default.aspx/kb/895456/en-us  - If this does not work, you will likely have to uninstall and reinstall Office.

    3) Re-validate Office:  http://www.microsoft.com/genuine/office/Validate.aspx?displaylang=en 

    I would like to add one last note about the VLK used to install Office on the PC(s) in question.  The VLK used is actually one of the most widely distributed (leaked) VLK's readily found on the Internet by doing a search via MSN or Google and found on most counterfeit Office CD's, thus the reason the company requested Microsoft block it.  That is why I suggest that you follow KB 895456 and use the VLK assigned to you.

    Sometimes how customer's find themselves in this situation is that when their IT department was creating their VL image to be deployed to their desktops, they sometimes inadvertently use an incorrect product key because it was handy. 

    If you have any further questions or concerns, please let me know.  Please do *not* post your VLK here if you need us to look anything up, I can instruct you on how to contact us in a secure manner if additional analysis is required.

    Sincerely,
    Michelle


     

     

    Friday, March 9, 2007 10:39 PM
  • JMW,

        Has your issue been resolved?  Please let us know.

    Stephen Holm MS

    Tuesday, March 13, 2007 6:44 PM