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Word 2007 randomly freezes and then restarts RRS feed

  • Question

  • I've been having this problem for several months.  I'm using Word 2007 with my Vista Home HP laptop.  The problem happens when I try to close out of the program.  I can close the document I'm working on but when I try to close the program it tells me that Word Has Stopped Working and that Microsoft will contact me when there's an answer.  The kicker is that now when I open a document I can't use my mouse or scroller.  I can't highlight words or make corrections.  The only way I've been able to fix this problem is to reformat my computer; uninstalling/reinstalling doesn't work.  I ran the diagnostic tool and this is what it said:

     

    Diagnostic Report (1.7.0066.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-CHV6G-Y6MRT-FQR9B
    Windows Product Key Hash: PxG5pj5wsB5nVjv8WTfzaxzrsmc=
    Windows Product ID: 89578-OEM-7215643-72865
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {E9164105-D0BC-4A71-ACD6-36D013FDC0BD}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.070828-1515
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILLA.ORG\SEAMON~1\SEAMON~1.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{E9164105-D0BC-4A71-ACD6-36D013FDC0BD}</UGUID><Version>1.7.0066.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-FQR9B</PKey><PID>89578-OEM-7215643-72865</PID><PIDType>8</PIDType><SID>S-1-5-21-948914476-1514968563-2819338515</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>Presario V6000 (RK664AV#ABA)      </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.38    </Version><SMBIOSVersion major="2" minor="4"/><Date>20070620000000.000000+000</Date></BIOS><HWID>92333507018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>2C4E0D3187EA778</Val><Hash>XeVf95wq3UIrVA54BMKXJVERikg=</Hash><Pid>81605-956-1890343-65673</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

     

    Thursday, November 15, 2007 3:23 PM

Answers