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My computer says my copy of windows isn't working RRS feed

  • Question

  • I have had my PC for about a month now and one day when I turned it on it said in the corner of the screen that my copy of windows is not genuine. Windows was downloaded on my PC when I bought it so I'm almost sure it's genuine
    Thursday, January 16, 2014 7:16 PM

Answers

  • Windows 7 Enterprise is a Volume-license-only product and is not meant for resale.  If you purchased this product retail, then you have been sold a counterfeit.  You will need to purchase a legal copy of Windows, format your drive and reinstall.  Be sure to back up your data first.  You should also go back to the reseller for a refund and refuse any offer of an alternate Product Key.

    Please do not read this sentence. Please ignore the previous sentence.

    Thursday, January 16, 2014 8:15 PM

All replies

  • MGA Diagnostic Report:

    To properly analyze and solve problems with Activation and Validation, we need to see a full copy of the diagnostic report produced by the MGADiag tool (download and save to desktop -http://go.microsoft.com/fwlink/?linkid=52012 )

    Once downloaded, run the tool.
    Click on the Continue button, after a short time, the Continue button will change to a Copy button.
    Click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your post.

    One Issue Per Thread:

    Most Activation and Validation issues look the same, on the surface, but can have many different causes and fixes. This is why we ask for a diagnostic report and this is also why we ask that you create your own thread for your issue (in other words, don't post your issue in another person's thread). 

    It just becomes too complicated to try to troubleshoot multiple different issues in the same thread.

    New to the Forums?

    Note that if you are new to these forums, you may find that you are unable to post due to a restriction on the inclusion of links and pictures.
    Simply delete the only lines that contain links -  this will allow the remainder of the report to upload (and those lines are not generally critical to the report anyhow)

    Thank you,


    Please do not read this sentence. Please ignore the previous sentence.

    Thursday, January 16, 2014 7:22 PM
  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-2VJC9-XBBR8-HVTHH
    Windows Product Key Hash: k/l/EMDQdwK9OvdCkPtHG1YdosE=
    Windows Product ID: 00392-918-5000002-85171
    Windows Product ID Type: 1
    Windows License Type: KMS Client
    Windows OS version: 6.1.7601.2.00010100.1.0.004
    ID: {BFE55BBE-14C0-4A67-B304-BB125E59EC2B}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Enterprise
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.130828-1532
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{BFE55BBE-14C0-4A67-B304-BB125E59EC2B}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.004</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-HVTHH</PKey><PID>00392-918-5000002-85171</PID><PIDType>1</PIDType><SID>S-1-5-21-3623839793-850115127-737798288</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>2202</Version><SMBIOSVersion major="2" minor="7"/><Date>20130712000000.000000+000</Date></BIOS><HWID>80593907018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Enterprise edition
    Description: Windows Operating System - Windows(R) 7, VOLUME_KMSCLIENT channel
    Activation ID: ae2ee509-1b34-41c0-acb7-6d4650168915
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00392-00170-918-500000-03-1033-7600.0000-1592010
    Installation ID: 021790432155200360594513141051782592696666123526700194
    Partial Product Key: HVTHH
    License Status: Notification
    Notification Reason: 0xC004F056.
    Remaining Windows rearm count: 3
    Trusted time: 16/01/2014 19:28:07
    Please use slmgr.vbs /ato to activate and update KMS client information in order to update values.

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C533
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 1:16:2014 18:48
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAIAAQABAAEAAAACAAAAAgABAAEA6GGGBncWHJEKU6pMvuSKm7KCxq3tepZj

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   ALASKA  A M I
      FACP   ALASKA  A M I
      HPET   ALASKA  A M I
      MCFG   ALASKA  A M I
      FPDT   ALASKA  A M I
      SSDT   SataRe  SataTabl
      BGRT   ALASKA  A M I
      SSDT   SataRe  SataTabl
      SSDT   SataRe  SataTabl
      SLIC   HPQOEM  SLIC-MPC

    Thursday, January 16, 2014 7:28 PM
  • You have Windows 7 Enterprise on a KMS Client.  Does this PC connect to a KMS Server in order to activate?

    Please do not read this sentence. Please ignore the previous sentence.


    Thursday, January 16, 2014 7:38 PM
  • I don't know. How could I find out

    Thursday, January 16, 2014 7:46 PM
  • You would already know really.  KMS Servers are used for large volumes of OS installs.  If this is a personal use laptop then it is likely that it is a non-genuine install.  Where did you purchase it?

    Please do not read this sentence. Please ignore the previous sentence.

    Thursday, January 16, 2014 7:58 PM
  • Someone built the PC for me and downloaded windows
    Thursday, January 16, 2014 8:03 PM
  • Windows 7 Enterprise is a Volume-license-only product and is not meant for resale.  If you purchased this product retail, then you have been sold a counterfeit.  You will need to purchase a legal copy of Windows, format your drive and reinstall.  Be sure to back up your data first.  You should also go back to the reseller for a refund and refuse any offer of an alternate Product Key.

    Please do not read this sentence. Please ignore the previous sentence.

    Thursday, January 16, 2014 8:15 PM
  • OK thank you for the advice

    Thursday, January 16, 2014 8:19 PM