I bought my new Dell laptop around Sep 2010 with preinstalled Windows(R) 7, HomeBasic edition. After ~3 years, suddenly, it is telling me that my copy of windows is not genuine.
I have the original Windows install DVD with me, which I got from Dell when I purchased the laptop. How to solve this issue? I am disappointed, I did not expect Microsoft product (or automatic update) to have this type of issue. Moreover, I have lost 2-3 hours
in trying to solve this issue. My time is really very precious, I have hundreds of things to complete.
Please solve the issue urgently.
After running MGADiag, I got the following log:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 50
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-R38TQ-RV8M9-WWTCY
Windows Product Key Hash: imKjAvpNIp2sNTp3Q64egK5kR0E=
Windows Product ID: 00346-OEM-8992752-50258
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.002
ID: {40C1E3DB-8501-4CC1-B43F-35F6D95B7E4F}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Basic
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130828-1532
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{40C1E3DB-8501-4CC1-B43F-35F6D95B7E4F}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.002</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-WWTCY</PKey><PID>00346-OEM-8992752-50258</PID><PIDType>2</PIDType><SID>S-1-5-21-33267346-2463983824-3535813826</SID><SYSTEM><Manufacturer>Dell
Inc.</Manufacturer><Model>Inspiron 1464</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A05</Version><SMBIOSVersion major="2" minor="6"/><Date>20100209000000.000000+000</Date></BIOS><HWID>45B93C07018400FC</HWID><UserLCID>4009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>India
Standard Time(GMT+05:30)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, HomeBasic edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: bde0d4a5-2f2a-4bff-9d75-4a497d2d0019
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00346-00178-927-550258-02-1033-7600.0000-0792010
Installation ID: 002002484532810233246542253676715824921792621165515272
Partial Product Key: WWTCY
License Status: Notification
Notification Reason: 0xC004F057.
Remaining Windows rearm count: 4
Trusted time: 11-12-2013 21:41:07
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: MgAAAAIAAgABAAEAAAABAAAAAwABAAEA6GEU3M1QlFQyjppRhg6QgSx1NtAO/zbKXF0=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC PTLTD APIC
FACP INTEL CRESTLNE
HPET INTEL CRESTLNE
BOOT PTLTD $SBFTBL$
MCFG INTEL CRESTLNE
OSFR DELL DELL
SSDT PmRef CpuPm
