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  • Question

  • I installed a valid copy of XP Home but after updating Windows I got this error message when logging back on after installing SP3:
     
    "the license key is not valid on this media, please reinstall windows" error code 0x80040509

    The COA is an OEM license & was bought from a well known software site.  Can anyone shed some light on this issue for me please?
    Friday, February 12, 2010 12:13 AM

Answers

  • From your MGA report:

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-2487J-KWKMF-RPWBY
    Windows Product Key Hash: A6tqZpYlrSkfmUWcaNDswSdRpOo=
    Windows Product ID: 55274-640-8834005-23359
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010300.2.0.hom

    I would suggest you contact the seller of your copy of Windows XP Home Edition and demand a refund.  It is not genuine and is not an OEM version.  It appears to be a Volume License counterfeit copy. Microsoft never released a Volume License version of Windows XP Home Edition.  If the seller refuses to refund your purchase, then visit the Microsoft Genuine Advantage web site and click on Validate Windows.  When validation fails, click on the Get Genuine or Learn More button for instructions on how to acquire a WGA Kit.
    Carey Frisch
    • Marked as answer by Darin Smith MS Tuesday, February 16, 2010 9:48 PM
    Friday, February 12, 2010 2:43 PM
    Moderator
  • Hello northern_exposure,

    IMO I think you have a counterfeit XP CD and very well may have a counterfeit CoA.  Your XP installation is a curious mutant combination of XP Home and XP Pro, probably accomplished by hacking the file being reported as follows:

    File Scan Data-->
    File Mismatch: C:\WINDOWS\system32\winlogon.exe[5.1.2600.2180]


    The problem we face is that until WGA recognizes that you have a nongenuine installation, you are not going to be presented with the web pages that you need to see in order to submit your materials to Microsoft for cryptographic analysis and a complimentary replacement.

    If I had the computer available to me I would probably try to swap in a known good copy of the winlogon.exe file for XP Home and then XP Pro to see if either of them corrects enough of what's wacky about your installation to set off the WGA system, ID this thing as nongenuine, so that you can file the report and submit the materials.

    The only thing I can suggest at the moment is to visit http://support.microsoft.com/gp/contactwga and open up a free phone, chat, or email request for support, and don't forget to include the link to this thread http://social.microsoft.com/Forums/en-US/genuinewindowsxp/thread/0178afca-a230-462e-862c-38326a7ce690 so they can see what we've done so far.

    Please come back here to let us know how you are progressing with support :-)
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Tuesday, February 16, 2010 9:48 PM
    Saturday, February 13, 2010 10:25 PM

All replies

  • Here's a copy of my info from the Microsoft Genuine Advantage Diagnostic tool

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-2487J-KWKMF-RPWBY
    Windows Product Key Hash: A6tqZpYlrSkfmUWcaNDswSdRpOo=
    Windows Product ID: 55274-640-8834005-23359
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    ID: {2F94ADB4-C384-43A2-90AB-FDE9F97BC9A6}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\WINDOWS\system32\winlogon.exe[5.1.2600.2180]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{2F94ADB4-C384-43A2-90AB-FDE9F97BC9A6}</UGUID><Version>1.9.0019.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-RPWBY</PKey><PID>55274-640-8834005-23359</PID><PIDType>1</PIDType><SID>S-1-5-21-1645522239-1682526488-725345543</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP dc5000 uT(PJ357UA)</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>786B0 v1.00</Version><SMBIOSVersion major="2" minor="3"/><Date>20040212000000.000000+000</Date></BIOS><HWID>EF4A3A0701846052</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 564A:Compaq Computer Corporation|160BF:Compaq Computer Corporation|1FFEA:Compaq Computer Corporation|F2AB:Compaq Computer Corporation|110AB:Compaq Computer Corporation|110AB:Compaq Computer Corporation|1FFEA:Hewlett-Packard Company|F2AB:Hewlett-Packard Company
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

    Friday, February 12, 2010 12:17 AM
  • From your MGA report:

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-2487J-KWKMF-RPWBY
    Windows Product Key Hash: A6tqZpYlrSkfmUWcaNDswSdRpOo=
    Windows Product ID: 55274-640-8834005-23359
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010300.2.0.hom

    I would suggest you contact the seller of your copy of Windows XP Home Edition and demand a refund.  It is not genuine and is not an OEM version.  It appears to be a Volume License counterfeit copy. Microsoft never released a Volume License version of Windows XP Home Edition.  If the seller refuses to refund your purchase, then visit the Microsoft Genuine Advantage web site and click on Validate Windows.  When validation fails, click on the Get Genuine or Learn More button for instructions on how to acquire a WGA Kit.
    Carey Frisch
    • Marked as answer by Darin Smith MS Tuesday, February 16, 2010 9:48 PM
    Friday, February 12, 2010 2:43 PM
    Moderator
  • I went to the Microsoft Genuine Advantage site, clicked on Validate and received the following reply:

    "Thank you for completing the validation process and for using genuine Microsoft software.

    By using genuine Microsoft software, you can be confident that you will have access to the latest features, security, and support, which will help to improve your productivity and expand the capabilities of your computer.

    You will also have access to new innovations and offerings available only to genuine Microsoft software customers." 

     

    I also noticed that the Windows Product Key listed in the MGA report is different than the one I used during installation. The last 3 groups of characters of the software I installed are YT2F7-QTWV3-9GG2D. Could I be having a problem because XP pro was on this computer previously? The COA sticker on the computer for the Pro was unreadable and since I didn't have the restore disk anyway I purchased a OEM copy of XP Home and installed that. If this is a copy it is surely well done. It contains all the holograms and other trademarks listed on the Microsoft site for identifying illegal software.

    Friday, February 12, 2010 11:36 PM
  • Use the Windows Product Key Update Tool and enter the product key that came with your Windows XP Home Edtion CD.
    Carey Frisch
    Saturday, February 13, 2010 12:31 AM
    Moderator
  • I tried to run the Windows Product Key Update Tool but get the following message :

    The product key entered is not a valid key for this system.

    Trying a second time I got the following message:

    Under "Scanning Your System" I get an  error message - Validation Failed C:\WINDOWS\System32\winlogon.exe

    and then if I continue

    One or more Windows files are modified or corrupted. The tool cannot update the product key automatically. Please reinstall Windows using Windows Genuine Advantage kit CD (error 0x80004005)

    I don't understand is my copy of Windows XP Home legal or not.
    Saturday, February 13, 2010 2:26 AM
  • Hello northern_exposure,

    Your situation is very similar to the one in this thread:  http://social.microsoft.com/Forums/en-US/genuinewindowsxp/thread/46f42aee-6759-495c-b997-7733933a06ae

    Please post the information about the setupp.ini file, if the product key *****-*****-2487J-KWKMF-RPWBY is printed on the CoA, and whether the hologram on your CD is a thin label affixed to the top of the CD.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Saturday, February 13, 2010 9:23 PM
  • Hello northern_exposure,

    Your situation is very similar to the one in this thread:  http://social.microsoft.com/Forums/en-US/genuinewindowsxp/thread/46f42aee-6759-495c-b997-7733933a06ae

    Please post the information about the setupp.ini file, if the product key *****-*****-2487J-KWKMF-RPWBY is printed on the CoA, and whether the hologram on your CD is a thin label affixed to the top of the CD.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    The info from my setupp.ini is as follows,

    ExtraData=796674736977656D7A622E385892A4
    Pid=55274270

    As I mentioned before I noticed that the Windows Product Key listed in the MGA report is different than the one I used during installation. The last 3 groups of characters from the software I installed are YT2F7-QTWV3-9GG2D. XP pro was on this computer previously but the COA sticker on the computer for the Pro was unreadable and since I didn't have the restore disk anyway I purchased a OEM copy of XP Home and installed that. The hologram is definitely embedded in the plastic, I cannot feel or see any edge whatsoever from a sticker.

    I would appreciate any advice you could offer.
    Saturday, February 13, 2010 10:04 PM
  • Hello northern_exposure,

    IMO I think you have a counterfeit XP CD and very well may have a counterfeit CoA.  Your XP installation is a curious mutant combination of XP Home and XP Pro, probably accomplished by hacking the file being reported as follows:

    File Scan Data-->
    File Mismatch: C:\WINDOWS\system32\winlogon.exe[5.1.2600.2180]


    The problem we face is that until WGA recognizes that you have a nongenuine installation, you are not going to be presented with the web pages that you need to see in order to submit your materials to Microsoft for cryptographic analysis and a complimentary replacement.

    If I had the computer available to me I would probably try to swap in a known good copy of the winlogon.exe file for XP Home and then XP Pro to see if either of them corrects enough of what's wacky about your installation to set off the WGA system, ID this thing as nongenuine, so that you can file the report and submit the materials.

    The only thing I can suggest at the moment is to visit http://support.microsoft.com/gp/contactwga and open up a free phone, chat, or email request for support, and don't forget to include the link to this thread http://social.microsoft.com/Forums/en-US/genuinewindowsxp/thread/0178afca-a230-462e-862c-38326a7ce690 so they can see what we've done so far.

    Please come back here to let us know how you are progressing with support :-)
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Tuesday, February 16, 2010 9:48 PM
    Saturday, February 13, 2010 10:25 PM