my Windows 7 is genuine but a notification says it is not

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  "cerberusjin" wrote in message news:017ba449-c9fa-4a1b-906f-171a1ef77d7c...

  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->
  
  Validation Code: 0x8004FE21
  Cached Online Validation Code: 0x0
  Windows Product Key: *****-*****-JKHXW-D9W83-FJQKD
  Windows Product Key Hash: AYaBykmfTHUVW5whGaYMeVJn0/U=
  Windows Product ID: 00359-OEM-8992687-00249
  Windows Product ID Type: 2
  Windows License Type: OEM SLP
  Windows OS version: 6.1.7601.2.00010300.1.0.003
  
  
  Licensing Data-->
  Software licensing service version: 6.1.7601.17514
  
  Name: Windows(R) 7, HomePremium edition
  Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
  Partial Product Key: FJQKD
  License Status: Licensed
  Remaining Windows rearm count: 3
  Trusted time: 6/16/2012 10:06:08 PM
  
  Windows Activation Technologies-->
  HrOffline: 0x8004FE21
  HrOnline: N/A
  HealthStatus: 0x000000000003EFFF
  Event Time Stamp: 6:10:2012 11:56
  ActiveX: Registered, Version: 7.1.7600.16395
  Admin Service: Registered, Version: 7.1.7600.16395
  HealthStatus Bitmask Output:
  Tampered File: %systemroot%\system32\wat\watadminsvc.exe
  Tampered File: %systemroot%\system32\wat\watweb.dll
  Tampered File: %systemroot%\system32\wat\npwatweb.dll
  Tampered File: %systemroot%\system32\wat\watux.exe
  Tampered File: %systemroot%\system32\sppobjs.dll
  Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
  Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
  Tampered File: %systemroot%\system32\sppwinob.dll
  Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
  Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
  Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
  Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
  Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
  Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
  Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
  Tampered File: %systemroot%\system32\drivers\spsys.sys
  Tampered File: %systemroot%\system32\drivers\spldr.sys
  
  
  
  
  

   

   

   

  Your installation of Office is counterfeit - based on a blocked volume license Key.

   

  Your Windows problem may be caused by system corruption

   

  Please run a full CHKDSK and SFC scan.... 

  type in the Search box

  CMD.EXE

  right-click on the only file that is found

  Select Run as Administrator

  - the Elevated Command Prompt window should pop up

  At the Command prompt, type

  CHKDSK C: /R

  and hit the Enter key.

   

  You will be told that the drive is locked,

  and the CHKDSK will run at he next boot - hit the Y key, and then reboot.

   

   

  The chkdsk will take a few hours depending on the size

  of the drive, so be patient!

   

  After the CHKDSK has run, Windows should boot normally

  (possibly after a second auto-reboot) - then run the SFC

   

  SFC -System File Checker - Instructions

  Click on the Start button

  type in the Search box

  CMD.EXE

  right-click on the only file that is found

   

  Select Run as Administrator

  - the Elevated Command Prompt window should pop up

  At the Command prompt, type

   

  SFC /SCANNOW

   

  and hit the Enter key

   

  Wait for the scan to finish - make a note of any error messages - and then reboot.

  Post an MGADiag report with details of any error messages encountered.     

   

   

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Saturday, June 16, 2012 2:46 PM

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  I followed the instruction and here is the result:

  ---------------

  Beginning system scan.  This process will take some time.
  
  Beginning verification phase of system scan.
  Verification 100% complete.
  Windows Resource Protection found corrupt files but was unable to fix some of th
  em.
  Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example
  C:\Windows\Logs\CBS\CBS.log

  -----------------MGADiag------

  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->
  
  Validation Code: 0x8004FE21
  Cached Online Validation Code: 0x0
  Windows Product Key: *****-*****-JKHXW-D9W83-FJQKD
  Windows Product Key Hash: AYaBykmfTHUVW5whGaYMeVJn0/U=
  Windows Product ID: 00359-OEM-8992687-00249
  Windows Product ID Type: 2
  Windows License Type: OEM SLP
  Windows OS version: 6.1.7601.2.00010300.1.0.003
  ID: {3D8FA133-F332-4874-AD34-1BDA1589511C}(3)
  Is Admin: Yes
  TestCab: 0x0
  LegitcheckControl ActiveX: N/A, hr = 0x80070002
  Signed By: N/A, hr = 0x80070002
  Product Name: Windows 7 Home Premium
  Architecture: 0x00000009
  Build lab: 7601.win7sp1_gdr.110622-1506
  TTS Error: 
  Validation Diagnostic: 
  Resolution Status: N/A
  
  Vista WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  
  Windows XP Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002
  
  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  OGAExec.exe Signed By: N/A, hr = 0x80070002
  OGAAddin.dll Signed By: N/A, hr = 0x80070002
  
  OGA Data-->
  Office Status: 103 Blocked VLK
  Microsoft Office Enterprise 2007 - 103 Blocked VLK
  2007 Microsoft Office system - 100 Genuine
  OGA Version: N/A, 0x80070002
  Signed By: N/A, hr = 0x80070002
  Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057
  
  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default Browser: C:\Users\xtian\AppData\Local\Google\Chrome\Application\chrome.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed
  
  File Scan Data-->
  
  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{3D8FA133-F332-4874-AD34-1BDA1589511C}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-FJQKD</PKey><PID>00359-OEM-8992687-00249</PID><PIDType>2</PIDType><SID>S-1-5-21-4020166067-1980539462-920927788</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>20041                           </Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>29CN38WW(V2.15)</Version><SMBIOSVersion major="2" minor="6"/><Date>20110128000000.000000+000</Date></BIOS><HWID>3BA33807018400FC</HWID><UserLCID>3409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>China Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>CB-01   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65873</Pid><PidType>14</PidType></Product><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="103"/><App Id="A1" Version="12" Result="103"/><App Id="BA" Version="12" Result="103"/></Applications></Office></Software></GenuineResults>  
  
  Spsys.log Content: 0x80070002
  
  Licensing Data-->
  Software licensing service version: 6.1.7601.17514
  
  Name: Windows(R) 7, HomePremium edition
  Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
  Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
  Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
  Extended PID: 00359-00178-926-800249-02-1033-7600.0000-0322010
  Installation ID: 006331804246118282154975905733875091209726642126459852
  Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
  Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
  Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
  Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
  Partial Product Key: FJQKD
  License Status: Licensed
  Remaining Windows rearm count: 3
  Trusted time: 6/17/2012 3:12:45 AM
  
  Windows Activation Technologies-->
  HrOffline: 0x8004FE21
  HrOnline: N/A
  HealthStatus: 0x000000000003EFFF
  Event Time Stamp: 6:10:2012 11:56
  ActiveX: Registered, Version: 7.1.7600.16395
  Admin Service: Registered, Version: 7.1.7600.16395
  HealthStatus Bitmask Output:
  Tampered File: %systemroot%\system32\wat\watadminsvc.exe
  Tampered File: %systemroot%\system32\wat\watweb.dll
  Tampered File: %systemroot%\system32\wat\npwatweb.dll
  Tampered File: %systemroot%\system32\wat\watux.exe
  Tampered File: %systemroot%\system32\sppobjs.dll
  Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
  Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
  Tampered File: %systemroot%\system32\sppwinob.dll
  Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
  Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
  Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
  Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
  Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
  Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
  Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
  Tampered File: %systemroot%\system32\drivers\spsys.sys
  Tampered File: %systemroot%\system32\drivers\spldr.sys
  
  
  HWID Data-->
  HWID Hash Current: KgAAAAEAAQABAAEAAAABAAAAAQABAAEAJJQcehJpmEF+bCbOSm76dlxd
  
  OEM Activation 1.0 Data-->
  N/A
  
  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes
  Windows marker version: 0x20001
  OEMID and OEMTableID Consistent: yes
  BIOS Information: 
    ACPI Table Name OEMID Value OEMTableID Value
    APIC INTEL Calpella
    FACP LENOVO CB-01   
    HPET LENOVO CB-01   
    BOOT INTEL Calpella
    MCFG LENOVO CB-01   
    WDRT INTEL Calpella
    ASF! INTEL Calpella
    SLIC LENOVO CB-01   
    ASPT INTEL Calpella
    SSDT PmRef CpuPm
    SSDT PmRef CpuPm
    SSDT PmRef CpuPm
  
  

  Saturday, June 16, 2012 7:12 PM
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  "cerberusjin" wrote in message news:2b502607-4f27-40fd-b2cd-ff2d8e13b69b...

  I followed the instruction and here is the result:

  ---------------

  Beginning system scan.  This process will take some time.
  
  Beginning verification phase of system scan.
  Verification 100% complete.
  Windows Resource Protection found corrupt files but was unable to fix some of th
  em.
  Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example
  C:\Windows\Logs\CBS\CBS.log

  -----------------MGADiag------

  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->
  
  Validation Code: 0x8004FE21
  Cached Online Validation Code: 0x0
  Windows Product Key: *****-*****-JKHXW-D9W83-FJQKD
  Windows Product Key Hash: AYaBykmfTHUVW5whGaYMeVJn0/U=
  Windows Product ID: 00359-OEM-8992687-00249
  Windows Product ID Type: 2
  Windows License Type: OEM SLP
  Windows OS version: 6.1.7601.2.00010300.1.0.003
  
  
  Windows Activation Technologies-->
  HrOffline: 0x8004FE21
  HrOnline: N/A
  HealthStatus: 0x000000000003EFFF
  Event Time Stamp: 6:10:2012 11:56
  ActiveX: Registered, Version: 7.1.7600.16395
  Admin Service: Registered, Version: 7.1.7600.16395
  HealthStatus Bitmask Output:
  Tampered File: %systemroot%\system32\wat\watadminsvc.exe
  Tampered File: %systemroot%\system32\wat\watweb.dll
  Tampered File: %systemroot%\system32\wat\npwatweb.dll
  Tampered File: %systemroot%\system32\wat\watux.exe
  Tampered File: %systemroot%\system32\sppobjs.dll
  Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
  Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
  Tampered File: %systemroot%\system32\sppwinob.dll
  Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
  Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
  Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
  Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
  Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
  Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
  Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
  Tampered File: %systemroot%\system32\drivers\spsys.sys
  Tampered File: %systemroot%\system32\drivers\spldr.sys
  
  
  

   

   

   

  The highlighted error is one that we've not had any success in isolating in these forums as yet - I would suggest that you go direct to MS WGA support for assistance.

   

  WGA Support can be found here-North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4

   

  Outside North America:

  http://support.microsoft.com/contactus/?ws=support#tab0

   

  Please let us know if (and how) MS manage to repair the problem without a repair install of the OS - it would be useful for future reference!    

   

   

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  • Marked as answer by Darin Smith MS Monday, June 18, 2012 5:21 PM

  Sunday, June 17, 2012 11:59 AM

  Moderator