locked
After owning my Laptop since Christmas 2009, Windows is no longer genuine. RRS feed

  • Question

  • I purchased a Gateway MS2274 from Bestbuy and after having no problems for over a year, my computer keeps telling me that Windows 7 is not genuine. The COA is on the bottom of my laptop, but the numbers are smeared from the heat and rubbing against my lap. What should I do and why is this happening?

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {272A7A85-C440-4FAB-B576-723C76E0A1CB}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.110408-1633
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 102
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{272A7A85-C440-4FAB-B576-723C76E0A1CB}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-4070508865-3046904762-4053424099</SID><SYSTEM><Manufacturer>Parkard Bell   </Manufacturer><Model>SJV50PU                        </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>V1.14          </Version><SMBIOSVersion major="2" minor="5"/><Date>20091022000000.000000+000</Date></BIOS><HWID>23B93607018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1131, 5) (null): 0xC004F012

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C533
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 5:23:2011 15:05
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAEAAgABAAEAAAACAAAAAgABAAEA6GEKAeAR4lBU+T4M9OTqRb5lLmB6p34o

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            PTLTD              APIC 
      FACP            AMD           ANT    
      SRAT            AMD           HAMMER 
      MSCT            AMD           HAMMER 
      HPET            PTLTD         HPETTBL
      MCFG            PTLTD           MCFG 
      SLIC            ACRSYS        ACRPRDCT
      SSDT            PTLTD         POWERNOW



    Monday, May 23, 2011 7:43 PM

Answers

  • "acdcrocks0323" wrote in message news:e723feb0-302f-48bf-830a-d63f15ca2c58...
    Like I said, I don't know anything about the COA because it is smeared and unreadable. I am at college right now and my box and its contents are at home. I never updated anything besides doing the automatic Windows updates. I am at a loss because my machine always had windows 7 and never had Vista. I bought it from a reputable source and this is just frustrating.

    Check and see if there is a Win7 compliant BIOS update available on the manufacturer's website - if so, it may help.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, May 23, 2011 8:49 PM
    Moderator

All replies

  • "acdcrocks0323" wrote in message news:017d1dbe-be77-4078-978e-6616f1295e99...

    I purchased a Gateway MS2274 from Bestbuy and after having no problems for over a year, my computer keeps telling me that Windows 7 is not genuine. The COA is on the bottom of my laptop, but the numbers are smeared from the heat and rubbing against my lap. What should I do and why is this happening?

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003


    Other data-->
    SYSTEM><Manufacturer>Parkard Bell   </Manufacturer><Model>SJV50PU                        </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>V1.14          </Version><SMBIOSVersion major="2" minor="5"/><Date>20091022000000.000000+000</Date></BIOS


    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1131, 5) (null): 0xC004F012

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C533
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 5:23:2011 15:05


    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0


    Your machine was originally installed with Windows Vista - according to the BIOS SLIC table.
    For what version and edition of Windows is it licensed, according to the COA sticker on the case?
    Have you updated the BIOS at all? - updating with the wrong BIOS can result in this problem.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, May 23, 2011 7:57 PM
    Moderator
  • Like I said, I don't know anything about the COA because it is smeared and unreadable. I am at college right now and my box and its contents are at home. I never updated anything besides doing the automatic Windows updates. I am at a loss because my machine always had windows 7 and never had Vista. I bought it from a reputable source and this is just frustrating.
    Monday, May 23, 2011 8:10 PM
  • "acdcrocks0323" wrote in message news:e723feb0-302f-48bf-830a-d63f15ca2c58...
    Like I said, I don't know anything about the COA because it is smeared and unreadable. I am at college right now and my box and its contents are at home. I never updated anything besides doing the automatic Windows updates. I am at a loss because my machine always had windows 7 and never had Vista. I bought it from a reputable source and this is just frustrating.

    Check and see if there is a Win7 compliant BIOS update available on the manufacturer's website - if so, it may help.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, May 23, 2011 8:49 PM
    Moderator
  • Sorry you BIOS has errored or DIED…

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            PTLTD              APIC 
      FACP            AMD           ANT    
      SRAT            AMD           HAMMER 
      MSCT            AMD           HAMMER 
      HPET            PTLTD         HPETTBL
      MCFG            PTLTD           MCFG 
      SLIC            ACRSYS        ACRPRDCT
      SSDT            PTLTD         POWERNOW

    Try:

    SHUTDOWN the OS... DO NOT HIBERNATE!!!

    Booting to the BIOS and load defaults.

    Save and reboot.  When Windows starts to load pull the battery and AC.

    Wait about 2 minutes.

    Plug in the power and try again. 

     

    If the system still gives you an error; see if you can get to the CMOS/RTC battery and add that to the removed items and wait 24 hours or so with everything disconnected before trying again.

     

    If the above fails (which it vary well may) hopefully you purchased the extended warranty and can have Best Buy have your system board replaced for BIOS / SLIC failure.  Otherwise your SOL for buying a Packard Bell (Acer, Emachine, Gateway).

     

    SLIC FAILURE THE NEW DESIGNED OBSOLESCENCE. 

    Tuesday, May 24, 2011 3:18 AM
  •  I just noticed:

     

    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002

    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    Packard Bell and family usually uses a one year hard drive.  As you have no other detected doctored (reducing the likely hood of a virus or hack) files you maybe suffering data loss & or corruption on the drive. 

     

    Open an elevated CMD

    Run:

    CHKDKS  C:   /R  schedule a scan at next reboot.  Reboot.  Note: this may take quite a while and back up any vital data, if the drive is in its death throws catastrophic data loss can occur.

    Tuesday, May 24, 2011 3:31 AM
  • "PP Robert" wrote in message news:fe0ace4b-1569-4ce8-9838-f6f03ceb7177...

    Sorry you BIOS has errored or DIED…

    . 


    If the BIOS had died, then the computer would not work at all.
    The rest of your post is irrelevant.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, May 24, 2011 8:05 AM
    Moderator
  • "PP Robert" wrote in message news:81029f79-d3dd-43e3-ade2-5953c0819ebe...

     I just noticed:

     

    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002

    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    Packard Bell and family usually uses a one year hard drive.  As you have no other detected doctored (reducing the likely hood of a virus or hack) files you maybe suffering data loss & or corruption on the drive. 

     

    Open an elevated CMD

    Run:

    CHKDKS  C:   /R  schedule a scan at next reboot.  Reboot.  Note: this may take quite a while and back up any vital data, if the drive is in its death throws catastrophic data loss can occur.


    1) the command is CHKDSK
    2) the rest of what you claim to have found is perfectly normal.
    3) WTH is a 'one year drive'?? - if you mean that it's only warranted for one year that makes no difference to the actual life-expectancy of the drive.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, May 24, 2011 8:07 AM
    Moderator