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Academic Search login RRS feed

  • Question

  • I cannot log into the academic search system.
    Saturday, September 7, 2013 8:29 PM

Answers

  • Hello,

    Thanks for letting us know. Our technical team is aware that some users are intermittently receiving an Internal Error when signing in to Microsoft Academic Search, and they are working to resolve the issue. In the meantime, we would recommend restarting your Internet browser and trying to sign in again. If you continue to experience difficulties, you are welcome to email us directly at acadfb@microsoft.com so we can gather additional information to troubleshoot.

    Please let us know if we can assist further.

    Best regards,


    Thomas, Academic Search Editor

    Thursday, September 12, 2013 6:01 PM
    Moderator

All replies

  • Time goes on but still no solution of the problem to sign in. I wonder when the problem will be solved?
    Sunday, September 8, 2013 11:13 AM
  • Hello,

    Thanks for letting us know. Our technical team is aware that some users are intermittently receiving an Internal Error when signing in to Microsoft Academic Search, and they are working to resolve the issue. In the meantime, we would recommend restarting your Internet browser and trying to sign in again. If you continue to experience difficulties, you are welcome to email us directly at acadfb@microsoft.com so we can gather additional information to troubleshoot.

    Please let us know if we can assist further.

    Best regards,


    Thomas, Academic Search Editor

    Thursday, September 12, 2013 6:01 PM
    Moderator
  • Hello Marilyn,

    Let us know if its still an issue. A fix is in place and you shouldn't encounter the errors.

    Thanks,


    Rahul Sharma

    Thursday, September 19, 2013 5:42 PM