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    I purchased OneCare at Costco on Dec. 20th and installed it as directed. Now it tells me that my subscription has ended. When I try to reenter the 25-digit product key, I get the message 8059 because this is not a 2nd or 3rd installation. When I try to verify the subscription, it does not find it. Can you help me correct this problem please? Thank you.

     

    Tuesday, January 15, 2008 2:42 PM

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    Check your PC date and time. If it is correct, please contact support after verifying your subscription status at http://billing.microsoft.com

    You are getting the 8059 error because the key has been used to activate a subscription. Since you mention "re-enter" that means you created a subscription with a LiveID. If you have a link to subscribe in OneCare, sign in with that same LiveID and it *should* activate your local copy. If not, please contact support.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    Note that you may need to use the email option mentioned in the FAQ.

    -steve

    Tuesday, January 15, 2008 2:48 PM
    Moderator