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No access to windows features like control panel, security center, help, etc RRS feed

  • Question

  • Hi there, I recently started getting this error:

    "An unauthorized change was made to windows.... etc

    Error code: 0xC004D401"

    I click the link and it tries to validate windows, then fails. even though I have a genuine copy of windows vista premium 32bit installed.

    I have also been getting other errors about my windows being invalid.

    I can't access the control panel, security center and lots of other basic windows programs.

    heres my log:

    Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0xc004d401
    Cached Validation Code: N/A, hr = 0xc004d401
    Windows Product Key: *****-*****-W4GTH-3R32Y-WXVD3
    Windows Product Key Hash: MKH2XkeyKwwRButpc4zAH7FqjkU=
    Windows Product ID: 89578-OEM-7359675-94566
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    ID: {FEC20347-C38E-44B6-BF20-BBB49FD9EC95}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.080917-1612
    TTS Error: M:20090603145516273-
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Prompt
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Prompt
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\oleaut32.dll[6.0.6000.16609]
    File Mismatch: C:\Windows\system32\cfgmgr32.dll[6.0.6000.16609]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{FEC20347-C38E-44B6-BF20-BBB49FD9EC95}</UGUID><Version>1.9.0006.1</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WXVD3</PKey><PID>89578-OEM-7359675-94566</PID><PIDType>3</PIDType><SID>S-1-5-21-2911397862-3067386546-2593136295</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>ASUS A8N-SLI SE ACPI BIOS Revision 0502</Version><SMBIOSVersion major="2" minor="3"/><Date>20060309000000.000000+000</Date></BIOS><HWID>5A333507018400E6</HWID><UserLCID>1409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>New Zealand Standard Time(GMT+12:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 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

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(291, 5) (null): 0xC004D401

    HWID Data-->
    HWID Hash Current: OAAAAAEABgABAAEAAQABAAAAAgABAAEAnJ+a5tAq3pN+COrUAId06j6OmIB20/L0WliwO6xWDMU=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            Nvidia        AWRDACPI
      FACP            Nvidia        AWRDACPI
      MCFG            Nvidia        AWRDACPI





    Wednesday, June 3, 2009 3:14 AM

Answers

  • Will,

    You may try and replace the two .dll files but first and foremost I would highly recommend you back up all of your files. I am not saying necessarily anything will go wrong but it would be safe in case anything when wrong during the .dll replacement process. 


    If this doesn't work then contact support like I mentioned in my last post. Then as a last resort would be to completely reformat and install Vista again.


    Take care Will


    Stephen
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Thursday, June 4, 2009 4:56 PM
    Thursday, June 4, 2009 4:56 PM

All replies

  • Hello Will,

    Thank you for visiting us today. The core of your issue centers on the line in your Diagnostic Report that reads:

    File Scan Data-->

    File Mismatch: C:\Windows\system32\oleaut32.dll[6.0.6000.16609]
    File Mismatch: C:\Windows\system32\cfgmgr32.dll[6.0.6000.16609]

     

    This means the file has been Tampered, Modified or has become Corrupt. Vista sees this as an attack to bypass its Licensing security.

    To resolve the issue, you need to either repair or replace the file with a known-good one (of the proper file version)

     

    First try repairing Windows using System Restore:

    1)    Reboot Vista into Safe Mode

    2)    Go to Control Panel

    3)    On the left hand side of the Control Panel window, Click on "Classic View"

    4)    Double-click "Backup and Restore Center"

    5)    On the left hand side of the window, click "Repair Windows using system restore"

    6)    Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.

    7)    Click the "Next" button.

    8)    Reboot back into Normal mode

    9)    Vista should no longer be in Reduced Functionality mode

     

    If that doesn't work, we'll try doing a System Scan. The scan will look for bad Vista files and will attempt to repair them, if possible.

    1)    Login to Vista in Normal Mode (not safe mode)

    2)    Launch an Internet Browser

    3)    Type: %windir%\system32\ in the browser's address field

    4)    Scroll down till you find the file cmd.exe

    5)    Right-click the file and select 'Run as Administrator'

    6)    In the CMD window, type: sfc /scannow

    7)    Reboot twice and see if that resolves the issue.

    If neither of these sets of steps resolves the issue, my only other suggestions would be either to contact Vista support at http://support.microsoft.com or reinstall Vista.

     

    Thank you,


    Stephen :-)


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    Wednesday, June 3, 2009 6:15 PM
  • Hi Stephen, thanks for your reply.

    I have already tried doing a system restore, but for some reason I have no restore points available before this happened.

    I did a system scan with sfc /scannow and it said this


    "Beginning system scan. This process will take some time.


    Beginning verification phase of scan.


    Windows resource protection could not perform the requested opreation."


    Would it be possible to replace the two .dll files with two working copies from another vista system, and would they have to be the exact same version? (6.0.6000.16609)









    Thursday, June 4, 2009 2:29 AM
  • Will,

    You may try and replace the two .dll files but first and foremost I would highly recommend you back up all of your files. I am not saying necessarily anything will go wrong but it would be safe in case anything when wrong during the .dll replacement process. 


    If this doesn't work then contact support like I mentioned in my last post. Then as a last resort would be to completely reformat and install Vista again.


    Take care Will


    Stephen
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Thursday, June 4, 2009 4:56 PM
    Thursday, June 4, 2009 4:56 PM