billing problems

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  Please verify your subscription status and end date by visiting billing and account management - https://billing.microsoft.com/home.aspx then contact support for help with your account. How to reach support - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

   

  Sunday, June 8, 2008 9:42 PM

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  If your subscription to OneCare shows incorrect or expired in OneCare

  • Check your PC date and time.
  • Check your subscription status by logging in with your subscription LiveID at http://billing.microsoft.com
  • Confirm that this is the same LiveID shown to be the Subscription ID in OneCare - Help/About…
  • Open OneCare and click "Check for Updates" to have OneCare check for updated credentials

  If your subscription is correctly shown at the Billing site, but incorrect in OneCare and your PC date and time are correct, please contact support.

  How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

   

  -steve

   

  Tuesday, June 10, 2008 10:29 PM

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