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Microsoft Office Professional 2010 Plus RRS feed

  • Question

  • Why won't Microsoft Office Professional 2010 Plus validate? Have operating system Windows 7 Ultimate 64 and it validated. Microsoft Office Professional 2010 Plus   is    genuine. Purchased Microsoft Office Professional 2010 Plus within the large organisation I work for who contracts with Microsoft and installed it on my home PC. The Microsoft validation tool states no copy of Office installed or it is newer than Office 2007 ???

    • Changed type Carey FrischMVP Friday, October 15, 2010 2:32 AM Comment is a question
    • Moved by Carey FrischMVP Friday, October 15, 2010 2:33 AM Moved to appropriate forum category (From:Genuine Advantage Offers - Eligibility Issues Forum)
    Thursday, October 14, 2010 1:57 AM

Answers

  • Hello Len-and-Kim

    I am not completely sure what the issue is, specifically.

    If you are still having a problem, please create a new thread that includes a Diagnostic Report.

     

    To generate a Diagnostic Report:

    Download and run the Genuine Diagnostics tool (MGADiag.exe) at this link http://go.microsoft.com/fwlink/?linkid=52012 . Click "Continue", click the "Copy" button then “Paste” the report into a reply message in this thread.

    If you do not have access to the Start Button:
    1)    Login to Vista and click the option that brings up Internet Explorer.
    2)    Type: http://go.microsoft.com/fwlink/?linkid=52012 into the browser address bar.
    3)    A window will come up asking if you want to “Run” or “Save”, Select “Run”
    4)    When the program runs, click the “Continue” button, then click the “Copy” button.
    5)    Paste report in new thread.

     

    Thank you,

     


    Darin MS
    • Marked as answer by Darin Smith MS Thursday, October 21, 2010 10:17 PM
    Thursday, October 21, 2010 10:16 PM

All replies

  • Why won't Microsoft Office Professional 2010 Plus validate? .... The Microsoft validation tool states no copy of Office installed or it is newer than Office 2007 ???


    Hello Len-and-Kim,

    Yes, Office 2010 is newer than Office 2007.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Friday, October 15, 2010 12:19 PM
  • Hello Len-and-Kim

    I am not completely sure what the issue is, specifically.

    If you are still having a problem, please create a new thread that includes a Diagnostic Report.

     

    To generate a Diagnostic Report:

    Download and run the Genuine Diagnostics tool (MGADiag.exe) at this link http://go.microsoft.com/fwlink/?linkid=52012 . Click "Continue", click the "Copy" button then “Paste” the report into a reply message in this thread.

    If you do not have access to the Start Button:
    1)    Login to Vista and click the option that brings up Internet Explorer.
    2)    Type: http://go.microsoft.com/fwlink/?linkid=52012 into the browser address bar.
    3)    A window will come up asking if you want to “Run” or “Save”, Select “Run”
    4)    When the program runs, click the “Continue” button, then click the “Copy” button.
    5)    Paste report in new thread.

     

    Thank you,

     


    Darin MS
    • Marked as answer by Darin Smith MS Thursday, October 21, 2010 10:17 PM
    Thursday, October 21, 2010 10:16 PM