Sign in
Microsoft.com
 
Microsoft
 
 
 

locked
windows xp genuine advantage validation problem RRS feed

 > 

  • Question

  • Question
    Sign in to vote
    1
    Sign in to vote
    hi, i have windows xp computer, today when i started my computer it asked me to download genuine microsoft software so i did. now my wallpaper turned black and on the desktop its saying you may be a victim of counterfeiting. also saying this copy of windows did not pass genuine windows validation.

    please help me..............

    thank you
    Wednesday, July 8, 2009 5:24 PM

Answers

  • Question
    Sign in to vote
    0
    Sign in to vote
    Hello Syed Ismail Ali,

    Right now, your computer has a Volume Licensing edition of XP Pro installed (Line 10), and that installation was done with a now-blocked Volume Licensing Key (VLK) (Line 2).  VLKs are blocked by Microsoft at the request of the original keyholder for such reasons as the key was lost, stolen, compromised, misused, or expired.  Also, MS may have blocked the key if it notices a pattern of misuse, ie, more installations of XP using that key than authorized.

    As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers.  Also, Volume Licenses for XP are Upgrade only licenses and cannot be used as the original license for the computer.

    If you search the forum for the part of the Product Key that is shown by the utility, PY6BX-K24PJ-TWT6M, you will see that Product Key is very "popular" and has been reported on the computers of at least three dozen other posters.

    This is why you were seeing the "software counterfeiting" messages on your computer, because the current installation of XP is an unauthorized installation.

    Also, your Office 2007 Enterprise installation is showing as nongenuine:
    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Enterprise 2007 - 108 Invalid VLK

    Your installation of Office 2007 is that of Enterprise, which is only sold under a Volume Licensing Agreement and is not intended for use by individual consumers who did not get Office from being associated  with a larger business, educational, or governmental institution.  Furthermore, thi installation of Office was done with a pirated Product key made using a "keygen" pirating utility.  If you purchased Office 2007 at retail from a seller or store, it's likely that you were sold counterfeit software.  If this comes as a surprise to you, please go back to where you purchased the installed copy of Office and let them know that it is a counterfeit copy and that you would like a genuine copy or a refund.

    Next, please look on the computer or in the materials that came with your computer or your retail purchase of Windows to see if you have a Certificate of Authenticity (CoA).  If you have one, tell us about the CoA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version or edition of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the full Product Key that may be printed on the CoA.

    Not sure what to look for?  Click here:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Thursday, July 9, 2009 5:05 PM

All replies

  • Question
    Sign in to vote
    0
    Sign in to vote
    Hello Syed Ismail Ali, 

       In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool (MGADiag.exe) at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the “Windows” tab, and click the "Copy" button then “Paste” the report into a reply message in this thread.

    Thank you,
    Darin MS
    Wednesday, July 8, 2009 7:28 PM
  • Question
    Sign in to vote
    0
    Sign in to vote
    This is my diagnostic report..........thank you for helping.



    Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid Product Key
    Validation Code: 8
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-PY6BX-K24PJ-TWT6M
    Windows Product Key Hash: gBNdtaXuo+0yYWQ2vJRYtwUVPx0=
    Windows Product ID: 55274-643-7213323-23504
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {7A6D04C0-FD9A-4FA3-9D86-9B3E6722171D}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A
    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A
    WGA Notifications Data-->
    Cached Result: 8
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Enterprise 2007 - 108 Invalid VLK
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-230-1
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    File Scan Data-->
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{7A6D04C0-FD9A-4FA3-9D86-9B3E6722171D}</UGUID><Version>1.9.0006.1</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-TWT6M</PKey><PID>55274-643-7213323-23504</PID><PIDType>1</PIDType><SID>S-1-5-21-1993962763-1606980848-2136905647</SID><SYSTEM><Manufacturer>AWARD_</Manufacturer><Model>AWRDACPI</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="2"/><Date>20050715000000.000000+000</Date></BIOS><HWID>8ACB32D70184405D</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/></GANotification></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>7480B9502DF0D86</Val><Hash>oYWOW5ayFE3pZ+jvTpuXYsY64JE=</Hash><Pid>89388-707-8722531-65064</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="108"/><App Id="16" Version="12" Result="108"/><App Id="18" Version="12" Result="108"/><App Id="19" Version="12" Result="108"/><App Id="1A" Version="12" Result="108"/><App Id="1B" Version="12" Result="108"/><App Id="44" Version="12" Result="108"/><App Id="A1" Version="12" Result="108"/><App Id="BA" Version="12" Result="108"/></Applications></Office></Software></GenuineResults> 
    Licensing Data-->
    N/A
    HWID Data-->
    N/A
    OEM Activation 1.0 Data-->
    BIOS string matches: no
    Marker string from BIOS: N/A
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005
    OEM Activation 2.0 Data-->
    N/A
    Thursday, July 9, 2009 1:49 PM
  • Question
    Sign in to vote
    0
    Sign in to vote
    Hello Syed Ismail Ali,

    Right now, your computer has a Volume Licensing edition of XP Pro installed (Line 10), and that installation was done with a now-blocked Volume Licensing Key (VLK) (Line 2).  VLKs are blocked by Microsoft at the request of the original keyholder for such reasons as the key was lost, stolen, compromised, misused, or expired.  Also, MS may have blocked the key if it notices a pattern of misuse, ie, more installations of XP using that key than authorized.

    As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers.  Also, Volume Licenses for XP are Upgrade only licenses and cannot be used as the original license for the computer.

    If you search the forum for the part of the Product Key that is shown by the utility, PY6BX-K24PJ-TWT6M, you will see that Product Key is very "popular" and has been reported on the computers of at least three dozen other posters.

    This is why you were seeing the "software counterfeiting" messages on your computer, because the current installation of XP is an unauthorized installation.

    Also, your Office 2007 Enterprise installation is showing as nongenuine:
    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Enterprise 2007 - 108 Invalid VLK

    Your installation of Office 2007 is that of Enterprise, which is only sold under a Volume Licensing Agreement and is not intended for use by individual consumers who did not get Office from being associated  with a larger business, educational, or governmental institution.  Furthermore, thi installation of Office was done with a pirated Product key made using a "keygen" pirating utility.  If you purchased Office 2007 at retail from a seller or store, it's likely that you were sold counterfeit software.  If this comes as a surprise to you, please go back to where you purchased the installed copy of Office and let them know that it is a counterfeit copy and that you would like a genuine copy or a refund.

    Next, please look on the computer or in the materials that came with your computer or your retail purchase of Windows to see if you have a Certificate of Authenticity (CoA).  If you have one, tell us about the CoA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version or edition of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the full Product Key that may be printed on the CoA.

    Not sure what to look for?  Click here:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Thursday, July 9, 2009 5:05 PM
  • Question
    Sign in to vote
    0
    Sign in to vote
    hi Dan, thanks for the information. but i went to the store where i got the software from but they are not accepting the fact that this software was bought from his store because i dont have a receipt. it was bought a long time ago and i lost it. please tell me how to solve this problem or is there any other way to solve this problem right now. If you can please..........

    Thank you  
    Tuesday, July 14, 2009 6:28 PM
  • Question
    Sign in to vote
    0
    Sign in to vote
    Hello Syed Ismail Ali,

    Next, please look on the computer or in the materials that came with your computer or your retail purchase of Windows to see if you have a Certificate of Authenticity (CoA).  If you have one, tell us about the CoA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version or edition of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the full Product Key that may be printed on the CoA.

    Not sure what to look for?  Click here:  http://www.microsoft.com/resources/howtotell/en/coa.mspx


    Also, please tell us if you received a CD with your purchase, if so, does it look like a genuine Microsoft CD?  Visit this page http://www.microsoft.com/howtotell/default.aspx and look at the top display--when it displays "Is you media genuine?" click on it to see more info about checking your CD.

    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Wednesday, July 15, 2009 1:52 PM