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Subscription issues when already have a Window's Login ID RRS feed

  • Question

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    I put in for my free subscription to OneCare and was able to install it.  However it is only the trial version since my Windows Live ID (the one I have had for years through Hotmail) is not recognized and it wants me to pay for it.  I did sign up with a q.com email address originally when setting up my DSL, but the email has yet to work and I have always used my Hotmail account.  Can you please tell me how to get the full version that I should be receiving with my purchase?
    Sunday, January 13, 2008 2:34 AM

Answers

  • Since you mention q.com, I assume you have a OneCare subscription from Qwest. According to this page

    http://kai03.qwest.com/WindowsLive/MemberCenter/DownloadOneCare.aspx, you must activate with your qwest email address.

  • As part of the OneCare installation, you will see a screen that asks if you have a Windows Live ID. Answer "Yes," and then enter your Qwest Windows Live ID (for example, john_smith_123@q.com) and your password.

     

    If you need help with this, you will need to contact Qwest support.

    -steve

Sunday, January 13, 2008 7:18 PM
Moderator

All replies

  • Since you mention q.com, I assume you have a OneCare subscription from Qwest. According to this page

    http://kai03.qwest.com/WindowsLive/MemberCenter/DownloadOneCare.aspx, you must activate with your qwest email address.

  • As part of the OneCare installation, you will see a screen that asks if you have a Windows Live ID. Answer "Yes," and then enter your Qwest Windows Live ID (for example, john_smith_123@q.com) and your password.

     

    If you need help with this, you will need to contact Qwest support.

    -steve

Sunday, January 13, 2008 7:18 PM
Moderator
  • I have the same problem with failure to recognize my valid ID, but do not use Qwest.  Any suggestions?

     

    Saturday, March 8, 2008 7:44 PM
  •  Frank H. wrote:
    I have the same problem with failure to recognize my valid ID, but do not use Qwest.  Any suggestions?

     

    If you already subscribed and are trying to activate a reinstall or on a second PC, you need to use the same LiveID used for the original subscription activation.

    If you don't recall the LiveID you used for your subscription, you will need to contact support who can provide that information to you using your Key and/or contact information.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    Alternatively, sign in at http://billing.microsoft.com with email addresses that you have set up as LiveIDs and one will show your subscription listed - that would the LiveID to use to activate the reinstall.

     

    If you are trying to subscribe and cannot log in with your LiveID, if your password exceeds 16 characters, shorten it at http://account.live.com. If you are pasting your password into the form, type it in. You may also want to delete cookies, clear temporary Internet files and close IE before trying activation once again.

     

    -steve

    Monday, March 10, 2008 12:04 PM
    Moderator