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Unhandled Exception when opening case resolution form RRS feed

  • Question

  • When "Resolve Case" ribbon button is selected, a window opens that states an error has occurred. Upon checking the server log, the following message was found:

    InnerException:
    Error Type: System.NullReferenceException
    Error Message: Object reference not set to an instance of an object.
    Error Stack Trace: 
    at PicklistStatusControl.SetOptions()  ilOffset = 0xCC
    at CloseCasePage.ConfigureForm()  ilOffset = 0x1C4
    at AppUIPage.OnPreRender(EventArgs e)  ilOffset = 0xD
    at Control.PreRenderRecursiveInternal()  ilOffset = 0x49
    at Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)  ilOffset = 0x698


    Exception Data: 
    1: Key type: System.String, value: ASPIMPERSONATING
    1: Value type: System.String, value: 


    Has anyone else experienced this issue, or know of a solution? I am running CRM 2011 rollup 13.

    Thanks.

    Friday, September 13, 2013 5:41 PM