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One Care Updates RRS feed

  • Question

  •  

    One Care says it's expired yet my subsription ends 10/24/2008. I am not able to update because of this.
    Wednesday, February 6, 2008 2:16 PM

Answers

  • Open OneCare, click Help and About Windows Live OneCare.

    Note the Subscription ID shown.

    Log in at http://billing.microsoft.com to see the current status of your subscription on the Billing site with that Subscription ID, which is the LiveID.

    Check your PC date and time and make sure that it is correct, as an incorrect date can cause OneCare to incorrectly report that it has expired.

    If you recently renewed, it can take up to 24 hours to update OneCare on the PC to match the status on the Billing site.

    In OneCare, click "check for updates" to make sure that you are able to communicate to the server.

    If OneCare still shows expired and the above checks show that your subscription is valid and that your PC date and time are correct, please contact OneCare support -

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    -steve

     

    Thursday, February 7, 2008 1:18 AM
    Moderator

All replies

  • Open OneCare, click Help and About Windows Live OneCare.

    Note the Subscription ID shown.

    Log in at http://billing.microsoft.com to see the current status of your subscription on the Billing site with that Subscription ID, which is the LiveID.

    Check your PC date and time and make sure that it is correct, as an incorrect date can cause OneCare to incorrectly report that it has expired.

    If you recently renewed, it can take up to 24 hours to update OneCare on the PC to match the status on the Billing site.

    In OneCare, click "check for updates" to make sure that you are able to communicate to the server.

    If OneCare still shows expired and the above checks show that your subscription is valid and that your PC date and time are correct, please contact OneCare support -

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    -steve

     

    Thursday, February 7, 2008 1:18 AM
    Moderator
  •  

    My apologies, I should have been more clear. I've tried all the obvious things such as date and time and have spent days searching the forums to no avail. Still same problem. I completed a 2 hour survey for Microsoft on Live One Care a few months ago and was granted an extension to the expiration date. Could this be the problem?
    Thursday, February 7, 2008 6:19 AM
  •  Gail Ward 57 wrote:

     

    My apologies, I should have been more clear. I've tried all the obvious things such as date and time and have spent days searching the forums to no avail. Still same problem. I completed a 2 hour survey for Microsoft on Live One Care a few months ago and was granted an extension to the expiration date. Could this be the problem?

    No, Gail, that shouldn't be the problem.

    Can you confirm the status of your subscription on the Billing site?

    Can you also provide the version of OneCare that you are running? Open OneCare and click Help/About OneCare.

     

    -steve

    Thursday, February 7, 2008 12:57 PM
    Moderator
  • Version 2.0. That's not the problem. Like I said I spent several days searching the forums and have already looked at all of the obvious solutions. Give me something that's not obvious.

    Friday, February 8, 2008 2:29 PM
  • I wish I had more to suggest. Contacting support is all that I have left for you. 

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve
    Friday, February 8, 2008 2:46 PM
    Moderator